Issue Website Importer broken in 17.5

[Laurence@]

Website importing fails: Unable to locate the document root directory of the website

Patch no worky. Halp.

 

[pleskpanel]

As you suspected this may not necessarily be applicable to the patch KB you linked to above.

What does the directory structure of the source website look like? If you use the FTP credentials that you're using for the import process in an FTP client, what's the top level directory displayed?

 

[Laurence@]

I just tested this with another Plesk server. Had to disable FTPS. First it errors out and the extra two fields appear for directory and URL. I tried combinations of everything. Obviously on this test I was trying to drill into httpdocs.

 

[pleskpanel]

The migration debug log might help - While a bit obscure and likely irrelevant, try checking to see if there are rewrite rules in the document root (i.e. look for instances of mod_rewrite in an .htaccess file) and try temporarily disabling the rewrite rules before attempting the procedure again.

 

[Laurence@]

There are no rewrite rules. This just doesn't work.

Migration Debug log:

Scanning for content

• Plesk Migrator returned non-zero exit code
• COMMAND: 'plesk-migrator' 'get-site-info' '/usr/local/psa/var/modules/panel-migrator/sessions/site-migration-151/config.ini' '--reload-source-data'
• EXIT CODE: 1
• STDOUT:
• [2017-08-06 12:13:41][INFO] Initialize Plesk Migrator
• [2017-08-06 12:13:41][INFO] Target Plesk host: 108.170.61.98
• [2017-08-06 12:13:41][INFO] Target Plesk host: 108.170.61.98
• [2017-08-06 12:13:41][INFO] START: Retrieve base URLs of source websites
• [2017-08-06 12:13:41][INFO] FINISH: Retrieve base URLs of source websites
• [2017-08-06 12:13:41][INFO] START: Get information about site by FTP and detect applications
• [2017-08-06 12:13:41][INFO] START: Retrieve information about target site
• [2017-08-06 12:13:41][INFO] FINISH: Retrieve information about target site
• [2017-08-06 12:13:41][INFO] Connect to source domain
• [2017-08-06 12:13:42][INFO] START: Retrieve document root directories and URL of source website
• [2017-08-06 12:13:42][INFO] Retrieve document root directory of website
• [2017-08-06 12:13:42][INFO] Document root directory for website is specified explicitly: '/var/www/vhosts/webhostingfacts.com/httpdocs'
• [2017-08-06 12:13:42][INFO] Detect document root of site by:
• 1. Uploading probe file 'plesk-migrator-probe.html' by FTP to directories starting from '/var/www/vhosts/webhostingfacts.com/httpdocs/'.
• 2. Requesting it by HTTP starting at base URL 'Web Hosting Facts'.
• [2017-08-06 12:13:44][INFO] Remove web agent from the source site
• [2017-08-06 12:13:44][ERROR] Failed to retrieve document root directories and URL of source website
• Cause: Failed to list FTP directory: '/var/www/vhosts/webhostingfacts.com/httpdocs/'
• That is a critical error, migration was stopped.
• STDERR: