Resolved Website KO

[msospc]

Server operating system version

AlmaLinux OS 8.x 64-bit

Plesk version and microupdate number

Not find that can you help me to find?

Hi everyone,

I'm turning to you because we are very worried. our website went offline. The site is on an Aruba Spa VPS server. We had AlmaLinux OS 8.x 64-bit - Plesk installed by Aruba.
The problems are with wordpress.

Then we went to the Plesk console, under the heading: TOOLS AND SETTINGS - BACKUP MANAGER. From there we can recover the website. But not the database. If we recover the database, a strange error appears. We then restored the website.

Then we downloaded the backup and we saw files on our Windows 5 PC called backup_sqldump_2502230004_2503010004.tzst. We are unable to re-import this sql. Can anyone help us understand how to do it? Thank you.

 

[msospc]

Im not find type or version version of plesk:


The guide:

 

[Raul A.]

Hi,

You have zstd on the server. Upload the zstd file to the server and via SSH run

zstd -d backup_sqldump_2502230004_2503010004.tzst

.
You will have the decompressed SQL dump which you can import via SSH or download it and import it using PHPMyAdmin or the Plesk database options.

 

[msospc]

Thanks so much Raul!
How can I import a file onto the server?
I think I have to do that step first, otherwise I don't think writing that line will unpack it for me...(it has to be there, right?)

 

[msospc]

Last night we attempted to load a very old backup we had of the database. Then from plesk we went to the PHP MY ADMIN entry (or something like that). We deleted the existing database and tried to reload the backup. Since then, screen shots like this have appeared:


Maybe we shouldn't have done that? That database was also used for plesk and not for wordpress?
Thanks sorry

 

[Bitpalast]

It seems that either the database server is not running or the disk space is full (which again will cause the database server to crash). If you cannot fix this by yourself, I recommend asking Plesk support to take a look. They'll be able to fix it for you. https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk

 

[msospc]

Thanks bitplast
Your comment was very precious to us. We are waiting for plesk support

 

[msospc]

The problem was space. Now it's solved! Thanks to the whole community for their help!