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Resolved Websites & Domains page loads very slowly

Clint Thomson

Clint Thomson

New Pleskian
I am new to PLESK and have a new Plesk server which appears to be running great except for one issue.

The "Websites & Domains" page takes 35s to load each time.
This is turn causes user logins to take 35s each time and while navigating back to the "Websites & Domains"

When the server was first loaded it was super fast loading this page and all other pages load as expected.

Any help in pointing me in the right direction in troubleshooting this issue would be greatly appreciated.
 
Check /var/log/sw-cp-server/error_log
Try to restart sw-cp-server service.
Run command

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
 
This is what the error log shows:

2019/02/17 11:08:13 [error] 18533#0: *3396 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 54.174.61.199, server: , request: "GET /robots.txt HTTP/1.1", host: "whm.celeratec.com:8443"
2019/02/17 11:10:11 [error] 18533#0: *3416 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 54.174.58.201, server: , request: "GET /robots.txt HTTP/1.1", host: "whm.celeratec.com:8443"
2019/02/17 18:57:39 [crit] 18533#0: *4349 SSL_do_handshake() failed (SSL: error:1417D18C:SSL routines:tls_process_client_hello:version too low) while SSL handshaking, client: 216.218.206.69, server: 0.0.0.0:8443
2019/02/18 19:05:22 [error] 18533#0: *6142 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 35.231.112.211, server: , request: "GET /robots.txt HTTP/1.0", host: "whm.celeratec.com:8443"
2019/02/18 19:05:56 [crit] 18533#0: *6147 SSL_do_handshake() failed (SSL: error:1417D18C:SSL routines:tls_process_client_hello:version too low) while SSL handshaking, client: 184.105.139.68, server: 0.0.0.0:8443
2019/02/18 20:40:56 [crit] 18533#0: *6149 SSL_do_handshake() failed (SSL: error:1417D0A0:SSL routines:tls_process_client_hello:length too short) while SSL handshaking, client: 108.178.16.154, server: 0.0.0.0:8443
2019/02/19 17:58:39 [error] 18533#0: *7329 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 104.196.127.42, server: , request: "GET /robots.txt HTTP/1.0", host: "whm.celeratec.com:8443"
2019/02/19 19:14:47 [crit] 18533#0: *7338 SSL_do_handshake() failed (SSL: error:1417D18C:SSL routines:tls_process_client_hello:version too low) while SSL handshaking, client: 74.82.47.5, server: 0.0.0.0:8443
2019/02/20 05:32:46 [error] 18533#0: *7369 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 66.249.69.8, server: , request: "GET /robots.txt HTTP/1.1", host: "whm.celeratec.com:8443"
2019/02/20 12:24:00 [error] 18533#0: *7522 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 157.55.39.21, server: , request: "GET /robots.txt HTTP/1.1", host: "whm.celeratec.com"
2019/02/20 18:44:16 [crit] 18533#0: *7534 SSL_do_handshake() failed (SSL: error:1417D18C:SSL routines:tls_process_client_hello:version too low) while SSL handshaking, client: 74.82.47.3, server: 0.0.0.0:8443
2019/02/20 20:37:05 [error] 18533#0: *7536 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 66.249.73.71, server: , request: "GET /robots.txt HTTP/1.1", host: "whm.celeratec.com:8443"
2019/02/21 00:43:23 [error] 18533#0: *7539 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 35.227.16.80, server: , request: "GET /robots.txt HTTP/1.0", host: "whm.celeratec.com:8443"
2019/02/21 11:50:47 [error] 18533#0: *7549 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 66.249.79.103, server: , request: "GET /robots.txt HTTP/1.1", host: "whm.celeratec.com:8443"
2019/02/21 14:04:55 [error] 18533#0: *7556 open() "/opt/psa/admin/htdocs/robots.txt" failed (2: No such file or directory), client: 34.73.100.99, server: , request: "GET /robots.txt HTTP/1.0", host: "whm.celeratec.com:8443"
 
Nothing interesting in log.
Have you tried other steps?
 
Hi,

I have the same situation like Clint.

I am new to PLESK, I have a new plesk server 3 days ago which appears to be running great except for one issue.

Suddenly today I noticed that the "Websites & Domains" page takes 35s to load each time.

Also user logins to take 35s each time and while navigating back to the "Websites & Domains"

Could you to give any help to troubleshooting this issue?

Thank you!

Sotiris
 
Hi there, have a look at the bug I found several days ago
Forwarded to devs - SEO Toolkit extremely slowing down Plesk interface

The solution is to disable or reinstall the SEO Toolkit extension, your symptoms look the same.

To verify if this is the problem, look into /usr/local/psa/admin/logs/panel.log and check for lines similar to this:

[2019-09-08 13:42:10.137] ERR [extension/xovi] Sorry, an error occurred in the API request. Please try again later!
[2019-09-08 13:41:03.723] ERR [1] Sorry, an error occurred in the API request. Please try again later!

This was causing slowdown of Domans and Websites pages for me, extension/xovi is a nick name for SEO Toolkit and updating or reinstalling SEO Toolkit will fix the problem, DEVS fixed it and released new version of the SEO Toolkit in the meantime.
 
Hi to all,

First of all, Mike 99 and HoracioS, thank you very much for your quick responses, we are very happy.

The issue has been resolved!

After verified the problem by looking into /usr/local/psa/admin/logs/panel.log
for errors like:

[2019-09-22 12:05:49.887] ERR [extension/xovi] Sorry, an error occurred in the API request. Please try again later!
[2019-09-22 12:10:35.472] ERR [extension/xovi] Sorry, an error occurred in the API request. Please try again later!
[2019-09-22 12:13:17.578] ERR [extension/xovi] Sorry, an error occurred in the API request. Please try again later!
[2019-09-22 12:18:35.454] ERR [panel] File sharing list retrieval failed: sharing type=private, code=200, error=OK
[2019-09-22 12:21:21.130] ERR [1] ranktracker.exception.used_count_failed

I just remove the SEO toolkit and the issue has resolved.

The page "Websites & Domains" loads again fine like others.

Thank you again!

Best Regards
Sotiris
 
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