websrvmng/ *mng Permission denied ?!

[Christian Hainke]

HI there,

the problem is, the whole *mng (like, websrvmng, mailmng, dnsmng, spamd, etc) dont work
i found in the logfile "/var/log/sw-cp-server" the following messages:

/opt/psa/admin/bin/sysinfo: permission denied
/opt/psa/admin/bin/mailmng: Permission denied
/opt/psa/admin/bin/spamd: Permission denied
/opt/psa/admin/bin/dnsmng: Permission denied
/opt/psa/admin/bin/websrvmng: Permission denied
......

the permissions for the files are:

lrwxrwxrwx 1 root root 15 2009-11-22 18:08 update_list.py -> ../sbin/wrapper
lrwxrwxrwx 1 root root 15 2009-11-22 18:08 usermng -> ../sbin/wrapper
lrwxrwxrwx 1 root root 15 2009-11-22 18:08 vhostmng -> ../sbin/wrapper
lrwxrwxrwx 1 root root 15 2009-11-22 18:08 webmailmng -> ../sbin/wrapper
lrwxrwxrwx 1 root root 15 2009-11-22 18:08 websrvmng -> ../sbin/wrapper
lrwxrwxrwx 1 root root 15 2009-11-22 18:08 webstatmng -> ../sbin/wrapper

I can't set-up new domains, no mails etc

sometimes on the welcome screen appears the following message:

ERROR: PleskFatalException
StatInfo->getProductVersion failed: sysinfo failed: Empty error message from utility.

Additionally, an exception has occurred while trying to report this error: PleskFatalException
StatInfo->getProductVersion failed: sysinfo failed: Empty error message from utility.

0: common_func.php3:108
psaerror(string 'StatInfo->getProductVersion failed: sysinfo failed: Empty error message from utility.')
1: common_func.php3:51
getFullProductNameVersion()
2: elements.php3:888
getPleskTitle(string 'xxx licence key')
3: class.Form.php:419
Form->assign()
4: DashboardForm.php:167
DashboardForm->assign(object of type DashboardPreset, object of type UserAdmin)
5: DashboardLocation.php:39
DashboardLocation->accessItem(string 'GET', NULL null)
6: UIPointer.php:596
UIPointer->access(string 'GET')
7: plesk.php:38

i searched the whole day for a solution

it's a debian 4 (amd64) with plesk 9.2.3


in hope
christian

 

[IgorG]

Seems permissions have been corrupted somewhere. I can suggest you just reinstall with force psa package from distribution kit. It will set all permissions by default and should help.

 

[Christian Hainke]

my customer's webs, mails and config will not be touched?

 

[IgorG]

my customer's webs, mails and config will not be touched?

Sure. Only some downtime of Plesk admin's interface will be there.

 

[Christian Hainke]

hail to the king

Thanks a lot Igor for your help.

For others with Debian 4 and Plesk, the command i used is:

apt-get --reinstall install psa