Why are you doing this to us ?

[tomoiaga]

Ok, I have some questions and a lot of feedback, will post a small amount below:
First of all, I love Plesk, it's one of the perfect control pannels that will teach you a lot of thins about how a linux server works.

There is no option to set auto backup. Why ?
The spf and rbl options were just dumped there, have you even tested them ?
If a client will try to send an e-mail he will get rejected if you set spf ? Is that supposed to help anyone ?
There is no option to auto update the system. Why ?
Courier has a default limit MAXPERIP set to 4, do you even know what that means ? Why is there no option to set that limit ?
There is no option to modify proftpd, did you thought that maby some people will actually use FTP ? (At least modify this limits: PassivePorts TimeoutIdle TimeoutLogin TimeoutNoTransfer TimeoutSession TimeoutStalled).
Did you built Plesk so that it can be used only on tiny servere ? Why xinetd has default settings ?
Why does Plesk costs as much as cPanel ? Ok I like the winxp reloaded theme icons but c'mon !!
The things posted above are very easy to implement, if you need the money I will pay a programmer to do all that for you!!!!
There are so many other things that must be added, but an other question of mine is: do you even care ??

Thank you!

 

[tiramisu_]

We care - that's a motto

there is scheduled backup from GUI:
http://download1.parallels.com/Ples...plesk-8.3-unix-administrators-guide/17422.htm

spf should work also:
http://download1.parallels.com/Ples...plesk-8.3-unix-administrators-guide/16877.htm

autoupdate only Server >> Updater, but requires admin's attention, it will not run by itself

proftpd package modified by Parallels team, it construct it for Plesk purposes, so only psa-proftpd can be used

about other, could we discuss it by PM, you will expalin it better, so further attention can be paid

 

[tomoiaga]

Hello tany, thank you for the answer.
Autobackup can be added in cron, but most of my clients do not know that and they start to hate Plesk just because they do not find things like in cPanel.
However, SPF works, except it rejects my clients also.
Example:
A client from home with outlook (let's say he has: 192.168.1.100 as it's ip and [email protected] as it's e-mail address hosted on my Plesk) will try to send an e-mail. The spf check will com in and reject my client as it's trying to send an e-mail from example.com and his ip is not allowed (because I have no ideea what my client's ip will be as most of them will use dynamic ips). This is not normal and that is why the spf check in Plesk is useless. (I don't care about workarounds, I buy a product, it's not for free so I expect it to work).
I do not think how proftpd (or psa-proftpd) comes is important. It's easy to add a page in Plesk where you can configure the settings of proftpd as it comes with the default ones that are also useless in many situations and must be modified manually. Courier also has a limit of 4 connections per ip. I have clients that use the same external IP (around 20 with the same ip) and I can bet I am not the only one in the same situation.
We can also chant on PM as I have a lot of suggestions that may be usefull and I can bet will help Plesk growing because right now it's not such a good option for many that were used to cPanel.

 

[tomoiaga]

Oh great, an other one: if a client removes his NS records from his domain bind will never start again if for some reason it will go down. C'mon guys, what are you doing ?
I guess that is why you added the default ns.domain NS record. Please excuse me but that is just lame.
There are some other serious issues with Plesk, but looks like you really don't care.
You may say that it's bind's fault on this one but that will be just an other excuse.

 

[Hal9000]

I don't really see a problem here. There will always be options that have to be tuned manually on a server, Plesk can't do everything for you. As for SPF, you should understand how it works before enabling it. Trust me, it works just fine.
If you switch to Plesk from another CP, you have to expect that you need to adjust to it. Same goes for the other way round.

 

[tomoiaga]

Yes, I saw how SPF works, trust me it blocks my customers too and I posted an example if you know how SPF works you should also know that the way Plesk adds it , it will not work. And don't tell me to add all my clients ip addresses to that stupid spf record in order for it to work. It's a mess.
This post is not for me, I know how to tune my own server, I just can't stand to see Swsoft doing nothing and making fun of us! How many guys you know that can tune theire server compared to how many guys use control panels ?
As for the BIND thing you can't say anything there, they messed that up, any user that can modify it's dns zone will be able to make it so that BIND won't start again (if for some reason it will go down). Of course I can stay up all night and watch over BIND so that it will not go down. There are alwasy things you can do to excuse Swsoft. By the way, the new name "Parallels" is a greate one.

 

[shall]

SPF works the way it should - your client needs to be using SMTP authentication. If they're not using SMTP authentication ("login to my smtp server" or equivalent) then their email will be rejected for failing SPF. If they use SMTP auth it will be received and relayed just fine. That's kinda the whole point of SPF.

Don't get me wrong, a lot of your examples are great, but this is one where you just don't understand the problem - and your client doesn't know how to setup their email.

 

[tomoiaga]

I understand what you mean, authenticated clients should be left alone. The problem here is that something is messed up with the authentication and clients will get rejected.
I guess I have to come back with details like when and how this happends. It has nothing to do with the way Outlook or other mail client was setup.
(I understand how spf, smtp authentication a.s.o works, don't get me wrong).
If this is one of my mistakes then I am an idiot and I'm sorry. I'll make a clean install of Plesk and come back with details.

 

[Hal9000]

You might be right about the Bind thing. I know SWsoft sucks, especially the support, and their whole CP strategy is going to the wrong direction.
Anyway, I think that if an admin is not capable of tweaking his server, he should not run Plesk. Plesk is more a end-user utility rather than an admin-utility.

 

[tomoiaga]

Yes, I was told about this (end user not admin utility). Anyway, I have no problems with the problems in Plesk as they can be resolved one way or an other. But I can't stand to see how swsoft treats the hole situation, that is why I posted and I will poste here everything I find that needs at least a little attention.

 

[shall]

I understand what you mean, authenticated clients should be left alone. The problem here is that something is messed up with the authentication and clients will get rejected.

It's probably a port filter with their ISP. Have them use an alternative SMTP port (587, 465 with SSL or make your own, instructions in help).

 

[tomoiaga]

shall, I looked at the logs, I did not come here yelling for nothing. It's true that a lot of ISP's block port 25 for example but I'm not posting here something without knowing what I'm talking about and verifying first.

 

[rr1024]

Plesk needs to be removed from servers across the world ASAP, the backups do not work, you can not extract the backups and recapture your data.

Your clients should hate Plesk, they have every right too since this software does NOT function Properly.

No proper backups
No AwStats
Forces your sites to run in open base directory
does not automatically include vhost.conf if it exsists....this is so simple in coding i.e. IF (file_exists({PATH}vhost.conf) ) include({PATH}vhost.conf);
See Pesky Plesk I even wrote the code for you to make a complex take easy for webmasters.... Oh I forgot that is cPanel's job...lol

 

[tomoiaga]

I do not want Plesk to be removed all over the world, this was not my ideea.

 

[rr1024]

I don't really see a problem here. There will always be options that have to be tuned manually on a server, Plesk can't do everything for you. As for SPF, you should understand how it works before enabling it. Trust me, it works just fine.
If you switch to Plesk from another CP, you have to expect that you need to adjust to it. Same goes for the other way round.

I don't know dude, if you spend spend more time having to mess with their software than you do on your clients what the hell do you think is going to happen to your business?

I have spent the last three weeks on nothing but plesk configuration problems and issues just to get my site running.

Let's just do a numbers game for a moment, at my job I make about 70.00hr

I ordered plesk because my host only offered plesk or comand line for VPS accounts

1. Plesk BUG: Open base directory finally turned off took about 18hrs of my time

2. Plesk BUGS: AwStats Still don't work properly and missing most of the extended features that Aw is known for so basically it looks just like webalizer. I've spent about 10-15hrs just trying to get to work at all.

3. Virtuozzo File Manager BUG: Can not read a directory with more than 600 files, are we on the internet, uploading and sharing pictures? spent about 6-7hrs on this one and can't be fixed.

4. Plesk BUG: Backups don't work in two ways.
A) FTP your backups causes backups/plesk to be miss configured all by it's self. spent about 4hrs on this
B) Backups if you want to call it that are nothing more than a text file of some sort that can not be ported to anything except pesky plesk. This is a dangerous thing because you can not ever tell if your backup is going to work. The ONLY acceptable backup is a rar or zip or gz of your site with all the files and db's contained in it. spent about 10hrs on this one

Side Note:
There is some guy on another plesk helper site who is screaming lawsuit against plesk for this very same thing. basically the host set up the backups on a paid backup schema and the servers crashed or the disk array crashed and he lost everything. Within hours they had him a new server and everything was loaded back on i.e. OS Pesky Plesk and they went to his latest backups and guess what not a single one was usable.

Now if you would like me to continue I will gladly list everything I have found thus far, and just to let you know because I have been so bogged down by plesk problems I haven't had the time to even create an email account for my site.


This had nothing to do with adjustment time, this has to do with compentence. This is a poorly thought software and even more important it's poorly tested if tested at all.

You will note that you do NOT see any of the above bugs in a good script like cPanel. It all works and you get way more bang for your buck.
cPanel has and it comes with the script with NO XTRA Charges
Box trapper antispam hands down the best
email authenication
and tons of other useful functional things

Maybe you are rich and you can spend all your time messing around with PLESK as an intellectual challenge. But I don't have the time to mess with this Plesk I'm in business to make money not to trouble shoot / help fix / find work arounds for swsoft or Parallels software.

cPanel is tested on thousands of servers with years of coding experience. Because my host does not offer cPanel with VPS hosting they are loosing me at a customer... I'm moving my site at then end of my term.

I Highly recommend everyone having issues with plesk call their hosting providers sales manager and tell them why you plan to leave....Oh before you do that make sure you backup all your data....ooops sorry forgot plesk won't allow you to do that....

 

[tomoiaga]

they probably laugh at au for using theire "product". But hey, we may be just some stupid guys that don't know anything about unix/windows/servers and can be ignored. After all this "product" brings money to them so who cares if it's a mess. Give me 3 programmers, 100 presidents/vicepresidents and 300 salesmen and I bet I can do better.

 

[rootuser]

Plesk support is worster than anything else now a days..Hacked 4 servers and parallel support always reply please upgrade your Os or software..

One example i will post..

It is an Fedora3 server with php version 4 , all websites hacked because of php eval code injection..we have contacted parallels they replied back please upgrade your Os or software..no upgradation notes..no plesk specific security notes.Atlast we upgraded php to 5.2 mean time we lost around 10 clients.

After upgrade horde,site builder got crashed again parallel support not able to find a solution for this and we had managed to fixed the issue our own after a long fustration and all.


That was one of the our server lot of other plesk servers which running CentOS4/5 having same php issues...support people even don't spent time to read our problems..

We have around 300 plesk servers ... we will not take any parallel products anymore ...Cpanel and all far far better than this ..

 

[64bithost.com]

Fedora3 server with php version 4 , all websites hacked because of php eval code injection..we have contacted parallels they replied back please upgrade your Os or software..no upgradation notes..no plesk specific security notes.Atlast we upgraded php to 5.2 mean time we lost around 10 clients.

You should be running Linux Redhat 5.0 on Subscription that way you can YUM your updates and keep current. With 300 servers being behind is not an excuse. You should employ a fulltime admin to keep you current. Fedora Core is the Free Version. Sometimes you have to pay to play.

Are your clients for sale?

 

[rootuser]

You should be running Linux Redhat 5.0 on Subscription that way you can YUM your updates and keep current. With 300 servers being behind is not an excuse. You should employ a fulltime admin to keep you current. Fedora Core is the Free Version. Sometimes you have to pay to play.

Are your clients for sale?

So what... we have redhat 7.1 servers to RHEL5 as well as other flavours of Linux. Same OS we are running Cpanel control panel with out any security issues.. they have a very good idea about their software arc and providing very good documentation for their produts as well as security features

Did you ever tried to update php using YUM in a fedora 3..try first

I am not talking about OS or php problem , we have around a team of 20 admins those who have very good knowledge in Plesk/Cpanel/Hshere/Ensim/Helm ... we used to take help from swsoft support perviously and they will provide some solution most of the times..now i can see it is worster than enything else.