Resolved WordPress Permalink's stopped working

[LukeC]

Server operating system version

CentOS Linux 7.9.2009 (Core)

Plesk version and microupdate number

Plesk Obsidian 18.0.46 Update #1

Hello,

This is my first post here, so hello to you all!

On the 6th and 7th of September, our hosted cloud server running Plesk Obsidian 18.0.46 completed some updates that have now rendered a WordPress site unable to rewrite its Permalinks. The site had been running just fine for well over a year and these updates were the only changes made during those dates. The redirect itself works but only resolves to an Error 404 page.

I'm not a tech and had hoped my hosting provider would help. Unfortunately, their response has been "it's not a managed system, so good luck". I'm trying to figure out what might be the problem, but I've run out of talent.

Below is a list of updates the server performed. Would someone be able to tell me what I should be looking for and what I can change to restore the site?

Sep 06 03:46:56 Updated: plesk-php80-gd-8.0.23-1centos.7.220902.0826.x86_64
Sep 06 03:46:56 Updated: plesk-php80-imagick-3.7.0-1centos.7.220902.0826.x86_64
Sep 06 03:46:56 Updated: plesk-php80-intl-8.0.23-1centos.7.220902.0826.x86_64
Sep 06 03:46:56 Updated: plesk-php80-tidy-8.0.23-1centos.7.220902.0826.x86_64
Sep 06 03:46:56 Updated: plesk-php80-process-8.0.23-1centos.7.220902.0826.x86_64
Sep 06 03:46:56 Updated: plesk-php80-soap-8.0.23-1centos.7.220902.0826.x86_64
Sep 07 03:23:42 Updated: pp18.0.46-bootstrapper-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:03 Updated: plesk-dovecot-core-2.3.19.1-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:04 Updated: plesk-ui-library-18.0-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:07 Updated: plesk-control-panel-18.0-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:08 Updated: plesk-rrd-1.8.0-2.centos.7+p18.0.47.0+t220905.1135.x86_64
Sep 07 03:24:09 Updated: sw-collectd-5.11.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:10 Updated: mod-security-v3-3.0.6-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:13 Updated: 2ostfix-3.5.14-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:13 Updated: psa-mod_fcgid-2.3.9.5-2.centos.7+p18.0.47.0+t220905.1135.x86_64
Sep 07 03:24:13 Updated: psa-mod_sysenv-0.2-2.centos.7+p18.0.47.0+t220905.1135.x86_64
Sep 07 03:24:13 Updated: psa-mod_aclr2-14081815-2.centos.7+p18.0.47.0+t220905.1135.x86_64
Sep 07 03:24:15 Updated: 1:fail2ban-0.11.2-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:15 Updated: plesk-libmaodbc-3.0.8-2.centos.7+p18.0.47.0+t220815.1057.x86_64
Sep 07 03:24:15 Updated: mod_security-2.9.5-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:15 Updated: plesk-release-18.0.46.1-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:16 Updated: sw-cp-server-2.9.1-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:16 Updated: plesk-engine-18.0-2.centos.7+p18.0.47.0+t220905.0817.noarch
Sep 07 03:24:16 Updated: psa-18.0.46-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:17 Updated: plesk-dovecot-2.3.19.1-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:18 Updated: plesk-dovecot-pigeonhole-0.5.19-2.centos.7+p18.0.47.0+t220905.1135.x86_64
Sep 07 03:24:19 Updated: psa-libpam-plesk-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:19 Updated: psa-locale-base-en-US-18.0-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:23 Updated: psa-phpmyadmin-5.1.3-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:24 Updated: psa-proftpd-1.3.7d-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:24 Updated: psa-libxml-proxy-2.9.12-2.centos.7+p18.0.47.0+t220905.1135.x86_64
Sep 07 03:24:25 Updated: plesk-backup-utilities-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:25 Updated: psa-logrotate-3.20.1-2.centos.7+p18.0.47.0+t220905.1135.x86_64
Sep 07 03:24:25 Updated: plesk-completion-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:27 Updated: plesk-service-node-utilities-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:27 Updated: psa-mail-driver-common-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:29 Updated: plesk-task-manager-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:29 Updated: plesk-core-utilities-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:39 Updated: plesk-core-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:39 Updated: psa-vhost-18.0-2.centos.7+p18.0.47.0+t220905.1452.noarch
Sep 07 03:24:40 Updated: plesk-web-hosting-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:42 Updated: plesk-roundcube-1.4.13-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:43 Updated: plesk-awstats-configurator-18.0-2.centos.7+p18.0.47.0+t220905.1135.noarch
Sep 07 03:24:43 Updated: psa-updates-18.0-2.centos.7+p18.0.47.0+t220905.0817.noarch
Sep 07 03:24:43 Updated: plesk-web-socket-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:43 Updated: psa-firewall-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:44 Updated: plesk-config-troubleshooter-18.0-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:48 Updated: plesk-l10n-18.0-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:52 Updated: plesk-mail-pc-driver-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:53 Updated: plesk-repair-kit-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:53 Updated: plesk-dovecot-imap-driver-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:53 Updated: plesk-resctrl-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:53 Updated: plesk-git-http-18.0-2.centos.7+p18.0.47.0+t220905.0817.x86_64
Sep 07 03:24:54 Updated: plesk-modsecurity-configurator-18.0-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:54 Updated: 1lesk-modsecurity-crs-3.3.2-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:54 Updated: plesk-fail2ban-configurator-18.0-2.centos.7+p18.0.46.1+t220905.1648.noarch
Sep 07 03:24:55 Updated: sw-nginx-1.20.2.1-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:24:55 Updated: plesk-dns-bind-driver-18.0-2.centos.7+p18.0.46.1+t220905.1648.x86_64
Sep 07 03:25:14 Updated: psa-selinux-18.0.24-2.centos.7+p18.0.46.1+t220905.1648.noarch

 

[Maarten.]

Can you share a screenshot of the subscription's Web scripting and statistics settings?

Subscription -> Hosting Settings: the lower part of that screen is the Web scripting and statistics

 

[LukeC]

 

[Achim Drees]

Deactivate custum error documents and be happy

 

[LukeC]

I can not thank you enough, that's fixed it!

Thank you so much!

 

[smithcreate]

I'm having the same problem. I changed the Permalinks on a WordPress site and now find these pages serving a 404 error.

I've gone to Hosting Services > Subscriptions in Plesk, but I'm unable to find "Web scripting and statistics" anywhere.