Wordpress support not working

[Christian_Heutger]

If I try to fetch manual Wordpress installations, they run in trouble with the Wordpress support (doesn't recognize them). Also if I do a fresh installation of Wordpress, it's recognized first but all changes to plugins or themes within Wordpress are not recognized and handled, also if removing the installation in Plesk and rescanning for installations. Maybe also a selinux issue, but also saw same issues occuring in other forum posts, which just finally end up in purchasing support, but looks like a bug at Parallels side.

 

[custer]

Hi Christian,

This looks to be a SELinux issue. Can you reproduce these issues on a Plesk installation w/o SELinux?

 

[Christian_Heutger]

Hi,

I'm sorry, but I do not have an installation without selinux for security reasons. However, I did a setenforce 0 and retried, no changes, it's still recognized with information that it seems not to work proper (but it does), I did audit2allow and added all audits from the past, again, no change. I detached and rescanned every time, no changes.

Regards,
Christian

 

[custer]

Christian,

To resolve this issue, I suggest you to file a support ticket. If this is indeed a bug in Plesk, you will be fully refunded the ticket cost. Thanks.

 

[Christian_Heutger]

So I need to pay in advance? How much? We recently were Parallels partners and as Certified Parallels Plesk Administrator and Engineer I already saw many bugs, also here are many cases because of selinux

 

[IgorG]

You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://www.odin.com/support/buy-support/ Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.

 

[TomBoB]

Also if I do a fresh installation of Wordpress, it's recognized first but all changes to plugins or themes within Wordpress are not recognized and handled,

Can confirm above statement. Helped setting up a new Wordpress site a few days ago, all initial data displayed in Wordpress Toolkit was correct. When changing something as simple as the sites name or login password within the Wordpress dashboard, Wordpress Toolkit isn't updated to reflect the change.

CentOS 6.6, Plesk 12.0 latest update

[root@server ~]# sestatus
SELinux status: disabled

 

[Christian_Heutger]

Igor,

I decided now not to purchase an incident to let your support check the issue on my server. The reason is easy: I found that there are many issues with selinux, e.g. if using Wordpress FTP updates always times occur, that the update fails because of anything new with proftpd provided by Plesk (which per default does not work with selinux, first need to run many audit2allow adjustments), so I decided to perform the updates setting wp-config to do changes directly to the files on the server instead of using FTP. Also creating hostings with plesk fail e.g. on changing the rights for custom error docs because of selinux.

So I know, there are many quality issues with Plesk (again, but currently more buggy than even before, using it in hosting since version 8), so that I found a plugin, which is doing the job of automatic updates also of plugins and themes for me, that's enough for me, I don't really require the wordpress option in Plesk. I already just upgradet to the Web Pro from the Web Admin edition just because of missing possibilities to access the Health monitoring, promised to be fixed from you months ago.

As this issue with Wordpress seems to occur for many others (there are additional threads in the forum about that) and proven with a fresh install, like TomBoB states, it happens, that the link to Plesk fails just first time adjusting anything in Wordpress, also seems not to be an issue of CentOS 7 or selinux, I would be happy to provide you access to my system to find the bug and fix it in future versions, but I'm not willing to pay therefore in front.

I will use the Easy Updates Manager plugin for anyone, who like to know.

Regards,
Christian

 

[custer]

Hi TomBoB,

WordPress Toolkit caches WordPress instances data for performance reasons. The cache is refreshed automatically every 24 hours, but you can refresh it manually by going into WordPress instance details screen (click its name in the list of instances) and clicking Refresh. Have you tried making a change in WordPress via its own admin dashboard, then going back to Plesk and hitting Refresh or waiting 24h?

 

[custer]

Hi Christian,

Please see my message to TomBoB above - do you think it might be your case as well?

 

[Christian_Heutger]

Hi,

I did detach and rescan but still the same. However, the broken ones always keep broken. So there seems to be a deeper issue.

Regards,
Christian

 

[IgorG]

I decided now not to purchase an incident to let your support check the issue on my server. The reason is easy: I found that there are many issues with selinux, e.g. if using Wordpress FTP updates always times occur, that the update fails because of anything new with proftpd provided by Plesk (which per default does not work with selinux, first need to run many audit2allow adjustments), so I decided to perform the updates setting wp-config to do changes directly to the files on the server instead of using FTP. Also creating hostings with plesk fail e.g. on changing the rights for custom error docs because of selinux.

Well. If you are absolutely sure that it is bug from Plesk side I do not understand why you don't want submit ticket to support team? If our experienced support engineers confirm that it is really Plesk bug - you will be refunded and bugreport will be submitted by support team. It is official and standard way for interaction between community and Odin team and if you don't want to use this method - I hope that someone from Plesk community with similar problem will go this way and help us to fix this potential issue.
Additionally you can submit your bugreport here - http://www.odin.com/support/plesk/bugreport/

 

[Christian_Heutger]

Hi,

as stated, I have long term experience with Parallels and not willing to prepay or discuss lateron. As Certified Parallels Engineer, I be sure, it's a bug and willing to provide you access for proofing. However, I hope all the selinux bugs are already recorded on your side. I trust the autoupdate, Acunetix security plugin much more, also I let myself been notified on updates with a plugin, as I do with yum also, my engageds blog I autoupdate completely, so I currently do not need the future necessarly as also I be unsure with any additional bugs in the Wordpress module if basics already fail.

Regards,
Christian