Resolved WP Toolkit admin screen is blank

[grahaml]

Server operating system version

Ubuntu 22.04.5 LTS

Plesk version and microupdate number

Obsidian 18.0.72 Update #3

Hi there,


The WP Toolkit screen in Plesk's admin pages is currently showing blank - the menu and breadcrumb appear, but the main WP Toolkit content is missing.

I wondered if it's the same issue as this: https://support.plesk.com/hc/en-us/...lank-page-is-shown-instead-of-WP-Toolkit-menu - the workaround suggested is to add this to Plesk's php.ini:

`pcre.backtrack_limit = 10000000`

I can't see this in the suggested file though. We're using English as the language, but we do have also have a lot of domains. Is it possible we've hit a threshold and broken the admin page or something like that?

Thanks for any support!

 

[Sebahat.hadzhi]

Hello, @grahaml . I doubt that the issue you are experiencing is related to the article, as the issue was specific to non-English locales and the bug was already fixed. Could you please check if any additional entries are logged to /var/log/plesk/panel.log at the time you are attempting to open WP Toolkit? What else I might suggest is to try re-installing the extension:

plesk bin extension --uninstall wp-toolkit
plesk bin extension --install wp-toolkit

 

[grahaml]

Hello, @grahaml . I doubt that the issue you are experiencing is related to the article, as the issue was specific to non-English locales and the bug was already fixed. Could you please check if any additional entries are logged to /var/log/plesk/panel.log at the time you are attempting to open WP Toolkit? What else I might suggest is to try re-installing the extension:

plesk bin extension --uninstall wp-toolkit
plesk bin extension --install wp-toolkit

Hi Sebahat, thanks for the info. I went back to have a look at this today but it seems to be working again. I'll check the log file if it does occur again though. Thanks!

 

[HHawk]

@grahaml perhaps you have hit your limits hardware wise? Perhaps a reboot has taken place in between? That would (also) explain why it's working again. Maybe try to restart the Plesk server next time if it happens.