WPT Smart Update - User Purchase Gives Extension Installation Error

[FutureX]

Server operating system version

AlmaLinux 8.6 (Sky Tiger)

Plesk version and microupdate number

Version 18.0.45 Update #2

I just logged in as a customer and attempted to purchase Smart Update as the customer and was shown this error:

You do not have permission to install extensions. Please contact your hosting provider.

I looked through the permissions and don't see any place to allow it for a customer

Thanks!

 

[IgorG]

It is correct behaviour, extensions can be installed only by Plesk admin.
So, purchase it under an admin account.

 

[FutureX]

But the customer is shown the switch to activate Smart Updates. Then they see the "This is a Premium Feature" and a Purchase button. When the customer clicks "Purchase" they see the error that they don't have permission to install extensions. It looks like a mistake/bug to the customer. They should be able to complete their purchase and activate Smart Updates. If they have to then open a support ticket and I have to purchase it for them and bill them for it, it just creates a lot of wasted motion/time.

 

[Evgeny]

Looks like a bug, we will improve this scenario in near time.

Thanks for flagging.