Recent content by Aytalina

Hello Luke, Do you have a static or dynamic IP? Could you please provide your Plesk version by executing this CLI command (requires ssh access)?: plesk version Do you have a 'Repair' button near the IP address in question in "Tools&Settings > IP Addresses"? If yes, please try to repair the...

Hello Sebo, It all depends on various conditions (if there is a secure connection or not, etc). You can check: https://security.stackexchange.com/questions/146524/what-is-the-most-secured-smtp-authentication-type...

The latest version of fail2ban components is available in Plesk Obsidian. Consider upgrading to Plesk Obsidian as we do not have plans to update fail2ban in Plesk Onyx: https://www.plesk.com/blog/plesk-news-announcements/announcing-plesk-onyx-support-policy-update/

Hello, If you are not able to send or receive emails (not only accessing webmail), in addition to Hextrator's reply you could also check the mail server's available ports from a Lightsail firewall side...

Hello Sebo, Thank you for the update. As you can see from your output there is no match with the rules and your entry: Lines: 1 lines, 0 ignored, 0 matched, 1 missed so, it is expected behaviour that these requests are not blocked. If you want to block users, consider checking the link about...

Hello, The article contains information about IIS logs for PleskControlPanel website (not MailEnable in particular). If you want to keep logs files longer than a default value you can check an old article available at (this is a solution to just move log files to a custom directory instead of...

Hello Sebo, The log entry indicates that the SMTP client of a person who tries to connect to your mail server is using a protocol lower than your server (for example, you support TLSv1.3, but a client supports only TLSv1.1), so I think it is expected that these entries are ignored and not...

Hello, You can try to increase the IIS logs storage period: https://support.plesk.com/hc/en-us/articles/213397889

Hello benlau, Do you have additional mailboxes on this particular domain? Are they able to receive emails? I suggest checking your MX records and executing repair utility: plesk repair mail [email protected] or/and plesk repair mail example.com

Hello Greg, Thank you for your question. Could you please execute the following commands on your server? plesk bin mail --info [email protected] and cat /var/qmail/mailnames/yourdomain.tld/username/Maildir/maildirsize | head If the output of the maildir is 0S,0C (or 0S) you can try to...

Hello msauer, Unchained Do you have access to your server via SSH? Can you execute "plesk installer" directly from a command line? The behavior you described might be caused by a hanged (for some reason) Plesk Installer process. Could you please check for it by running something like "ps aux...

Hello keira, IIS is using a temporary folder when you are trying to upload files. Usually, it is located under "C:\Windows\Microsoft.net\Framework\<version>\Temporary ASP.NET Files". Please note that it could be on a different drive than your "vhost" folder.

Hello, I was able to reproduce this behavior. This will be fixed in the next Plesk update. As a workaround you can access scheduled tasks from the right sidebar of a subscription. Thank you for the report.

Hello, We do not support ARM CPU architecture yet, but we are planning to do it in the nearest future.

Hello, The backups you are trying to delete are parts of high-level backups so they cannot be deleted independently. To remove them you should locate 'main' backups. As for SSH access, it looks like you do not have permission to manage it. This can be changed in your service plan. Please...