• If you are still using CentOS 7.9, it's time to convert to Alma 8 with the free centos2alma tool by Plesk or Plesk Migrator. Please let us know your experiences or concerns in this thread:
    CentOS2Alma discussion
  • Inviting everyone to the UX test of a new security feature in the WP Toolkit
    For WordPress site owners, threats posed by hackers are ever-present. Because of this, we are developing a new security feature for the WP Toolkit. If the topic of WordPress website security is relevant to you, we would be grateful if you could share your experience and help us test the usability of this feature. We invite you to join us for a 1-hour online session via Google Meet. Select a convenient meeting time with our friendly UX staff here.

Issue The backup cannot be removed because it is a part of a server, reseller, or customer backup

ihsan

New Pleskian
Hello,
I cant seem to be able to delete plesk incremental backup. I want to try deleting the backup from SSH but access to it is forbidden. any solution?
 

Attachments

  • 1.png
    1.png
    27.1 KB · Views: 14
  • 2.PNG
    2.PNG
    9.7 KB · Views: 13
Hello,

The backups you are trying to delete are parts of high-level backups so they cannot be deleted independently.
To remove them you should locate 'main' backups.

As for SSH access, it looks like you do not have permission to manage it. This can be changed in your service plan. Please check https://support.plesk.com/hc/en-us/...ser-SSH-access-to-its-home-directory-in-Plesk to get more details about this setting.

P.S. If you were using Windows, you would see the 'Access to the server over Remote Desktop' option instead of the 'SSH Access'.
 
Hello,

The backups you are trying to delete are parts of high-level backups so they cannot be deleted independently.
To remove them you should locate 'main' backups.

As for SSH access, it looks like you do not have permission to manage it. This can be changed in your service plan. Please check https://support.plesk.com/hc/en-us/...ser-SSH-access-to-its-home-directory-in-Plesk to get more details about this setting.

P.S. If you were using Windows, you would see the 'Access to the server over Remote Desktop' option instead of the 'SSH Access'.
hello, thanks for replying.
I would like to enable SSH but there is no 'service plan' option. Is there a higher level account that can manage this function?
 

Attachments

  • 1639628538199.png
    1639628538199.png
    13.3 KB · Views: 8
Back
Top