Recent content by Nataliya Zagr

Hello, Please, check if you are able to access the Parallels Plesk Panel (PP) database by using the following command: mysql -uadmin -p`cat /etc/psa/.psa.shadow` If yes, then please, let us know if it is writing any error message to you when you attempt to login. Thank you

Hello, This ''failure notice" notifications are set at the following way: Home > Settings > Server-wide mail preferences > Subject > failure notice Thank you

Hello, Apache is a server component and is not shipped with Parallels Plesk Panel (PP). You can check the release notes to find out what packages are shipped with PP: http://download1.parallels.com/Plesk/PPP9/plesk-9.2.3-for-rpm-based-os.html Thank you

Hello, Please, try to create the domain with the enabled mysql log: to the file /etc/my.cnf add the following string: log=/tmp/my.log Then please, restart mysql service: # /etc/init.d/mysqld restart Then please, try to perform the domain creation, and after it fails, please, check...

Hello, Please, check that you are having the similar permissions and owner for the /etc/psa/psa.conf: # ls -la /etc/psa/psa.conf -rw-r--r-- 1 root root 2461 Oct 21 08:02 /etc/psa/psa.conf Thank you

Hello, Please, check if the required Webmail is enabled in Mail Server Settings: Home > Settings > Mail Server Settings > Webmail Thank you

Hello, To preset the default Home pages for your customers: 1. Go to Home > Interface group title menu > Home Page Presets. 2. Click the Home page preset name corresponding to the type of users, for whom you want to predefine the home page settings: Default Domain Owner Home Page...

Hello, The problem is known to be caused by active "On-Access Scanner" feature of McAfee VirusScan anti-virus software installed on Parallels Plesk Panel server. This functionality prevents Parallels Plesk Panel from backing up MySQL databases properly. To resolve this issue, exclude the...

Hello, Fedora 12 is not supported by Parallels Plesk Panel (PP) 9.2.3. According to the Release notes, the latest Fedora that is supported is 11. Please, check the release notes for more information: http://download1.parallels.com/Plesk/PPP9/plesk-9.2.3-for-rpm-based-os.html Thank you

Hello, Usually Qmail queue is growing due to too many messages in remote queue, because sending mail to remote servers takes much more time than delivering the message to the local mailbox. By default Qmail uses up to 20 'qmail-remote' processes to deliver mail to remote servers. This...

Hello, Please, make sure that 106 (poppasswd) port is open for localhost. Try to telnet to localhost to this port: # telnet localhost 106 or run the following command on the server: # nmap localhost -p106 Please, see the following article for more information...

Hello, The Mail redirect option can be hidden for the corresponding home page in the following way: Home > Interface > Home page presets > select the preset > Mail > Create Redirect > Remove This button will be hidden for the modified home page. Thank you

Hello, I have checked at our test server, and found the log file of DrWeb at the following location: /var/drweb/log/drwebd.log. In case this file is empty, please, try to start the DrWeb manually: # /etc/init.d/drwebd start In case you are getting any errors, please, check the following...

Hello, Please, find the common recommendations which can help you to eliminate spam attack like using MAPS zones, spamassassin, rejecting emails for non-existing users. The following articles are devoted to troubleshooting spam and known issues with spamassassin: Spam tracking...

Hello, Please, check the following article, the problem with "530 Login incorrect" error is described there: http://kb.odin.com/en/4647 Thank you