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Recent content by Sebahat.hadzhi

  1. Sebahat.hadzhi

    Issue php8.3-fpm error since July 18th, 2025

    Thank you. Please also run: journalctl -xeu php8.3-fpm.service and let us know what it returns.
  2. Sebahat.hadzhi

    Issue DOWN: domain.com is offline ([7] Couldn't connect to server (Failed to connect to fashiondreams.ee port 443: Connection refused))

    Thank you for the additional details. Could you please navigate to Tools & Settings > Apache Web Server, and confirm what's the value set for Apache restart interval (seconds)?
  3. Sebahat.hadzhi

    Issue php8.3-fpm error since July 18th, 2025

    @PeterKi could you please confirm what happens when you run: dpkg --configure php-fpm
  4. Sebahat.hadzhi

    Issue Sites are repeatedly inaccessible even after repair

    Hello, @camthor . It will help to know what's the exact error returned by the websites in order to attempt to further guide you on how to find more details about what the issue could have been.
  5. Sebahat.hadzhi

    Resolved DB query failed: (1045) SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES)

    Hey, @Nour59 . Have you tried the following the instructions from this guide: https://support.plesk.com/hc/en-us/articles/12377846949527-Plesk-for-Windows-Server-shows-the-error-Access-denied-for-user-admin-localhost-using-password-YES
  6. Sebahat.hadzhi

    Issue WordPress Toolkit shows list of admin users but can't update as says user doesn't exist

    Thank you. Please create a backup of your WordPress database (just in case) and then try the following: plesk ext wp-toolkit --wp-cli -instance-id 1 -- user set-role 3 administrator set-role 3 should correspond to the output from the previous command.
  7. Sebahat.hadzhi

    Issue Plesk does not retain DKIM keys during server migration

    Our engineers are currently actively working on this task. The ETA is set to 12th of August. If they manage to implement the changes required prior to that date, the fix will be introduced earlier.
  8. Sebahat.hadzhi

    Resolved I have a problem renewing the hosting for the site

    @erbilsun2side , Plesk doesn't directly offer web hosting services. You need to figure out which is your hosting/infrastructure provider and get in touch with them to figure out the renewal issue.
  9. Sebahat.hadzhi

    Question How can I configure all bounce messages to go to the sender of the message?

    Hello, @Manuel Garcia . If I am not mistaken, Postfix does bounce to senders by default without needing any specific configuration. I would say the issue here lays with the delivery of the message to the sender rather than the configuration itself.
  10. Sebahat.hadzhi

    Forwarded to devs command service_plan / subscription set -mail "false" is not "Not configured"

    Thank you for the report, @nethubonline . I was able to replicate the inconsistent behavior with the mail service setting and forwarded the case to our team for further review. I will follow up with more details as soon as possible.
  11. Sebahat.hadzhi

    Issue plesk repair fs -verbose failed

    Thank you for the update. Can you try: ls /etc/apt/sources.list.d/
  12. Sebahat.hadzhi

    Issue Using Dropbox backup extension - one domain has a backup error

    The error suggests there is an authorization issue. Could you please double-check the Dropbox credentials and ensure they are correct?
  13. Sebahat.hadzhi

    Issue DOWN: domain.com is offline ([7] Couldn't connect to server (Failed to connect to fashiondreams.ee port 443: Connection refused))

    Hello, Heiki. A good starting point will be to review the Apache logs in /var/log/httpd/error_log. The reason for the server going could vary - maxing the resources, a potential DDoS attack, etc. Please let us know what's being logged around the time you are experiencing the issue.
  14. Sebahat.hadzhi

    Issue WordPress Toolkit shows list of admin users but can't update as says user doesn't exist

    @MHC_1 , please run the following command: plesk ext wp-toolkit --wp-cli -instance-id 1 -- user list If you are not sure about the instance ID, you can confirm it with the first entry the following command returns: plesk ext wp-toolkit --list | grep 'example.com' Please confirm if the...
  15. Sebahat.hadzhi

    Resolved DNF makecache failed after 18.0.71 u1

    Thank you for the confirmation. It looks like curl successfully retrieves the file. Could you please re-attempt the update? It might have been a temporary connectivity issue. Please let us know in case the issue persists.
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