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Recent content by Sebahat.hadzhi

  1. Sebahat.hadzhi

    Issue Docker Extension Installation Fails on Plesk (Debian 11.11)

    Hi, Martin. Could you please try the workaround suggested in this thread: Question - Error when installing Docker extension If the issue still persists, please let us know if there are any additional entries logged at /var/log/plesk/panel.log.
  2. Sebahat.hadzhi

    GraphQL Error when opening Mass Email Notifications

    Hello, @Jens Johansson . The most common reason for the issue you are describing is missing email in Customers > user_name > Editing Contact Info > Email address field for one or more users. To check that, you can execute the following commands: plesk db select id, cname, pname, login, email...
  3. Sebahat.hadzhi

    Issue Backup storage space

    I am not quite sure I understand the question, but if you are asking whether a customer generated backup will take of the disk space allocated to the subscription, yes, it will. A system generated backup should not consume the user's space even if it contains data related to their subscription.
  4. Sebahat.hadzhi

    Issue Atomic Advanced ~ Unable to get Rulesets

    The file should be present even if the license is bought from Plesk. I just wanted to verify if there's a connection issue between the server and Atomicorp. However, since it is not present on the server there's likely a different issue than what I suspected. Could you please get in touch with...
  5. Sebahat.hadzhi

    Resolved Error trying to install Plesk

    Thank you for the update. For the sake of testing, could you please set it to permissive?
  6. Sebahat.hadzhi

    Resolved Error trying to install Plesk

    @JulianDot , as far as I can see on some old discussions on Fedora's end this could be related to SELinux. Would you mind confirming its current mode?
  7. Sebahat.hadzhi

    Issue How to check what file user sendemail ?

    If you mean UI tools, no, unfortunately, not. Although you can browse the logs through the UI, I don't think you can easily identify the source through UI.
  8. Sebahat.hadzhi

    Issue Atomic Advanced ~ Unable to get Rulesets

    @JeffreyReed , could you please try to log in to Atomicorp with the credentials defined in /etc/asl/config and let us know if that fails with a particular error?
  9. Sebahat.hadzhi

    Resolved Forum File Upload Issue

    @adelphiaUK , you should be able to update your avatar and cover images now. Please give it a try and do let us know if you encounter any further issues.
  10. Sebahat.hadzhi

    Issue Unable to change the domain name

    Hey, @Thomas Oryon . As suggested by @alapshin , if the issue still continues it will be best to get in touch with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got your license from a reseller, your reseller...
  11. Sebahat.hadzhi

    Issue No PTR records exist on any domain on the server

    @MHC_1 , in general, the PTR records are created by the owner of the IP address. It may be your ISP or hosting provider. Setting up the PTR record in Plesk UI is only possible if you are the owner of the IP address. Have you seen these...
  12. Sebahat.hadzhi

    Issue Customer account suspension was not sync

    @Thomas Oryon , could you please confirm if you actually able to access the website in question? I believe that although it is shown as "Started" in the application pool the domain should serve a suspended page given the subscription is suspended.
  13. Sebahat.hadzhi

    Forwarded to devs fail2ban plesk-doecot not matching failed logins

    @Jens Johansson , our team registered the case as a bug with ID PPPM-15164. At this point, I cannot confirm the exact ETA for the release. You can monitor the changelog here. I will also follow-up with confirmation once there are more details. Until the bug is fixed, our team recommends using...
  14. Sebahat.hadzhi

    Question Plesk 18.0.70 Bypass the default PHP performance settings

    Thank you, @Hangover2 . I was unable to replicate the issue on a test server. Unfortunately, I cannot suggest another reason for the issue apart from lack of rights. If you have the option, please get in touch with Plesk support so they can take a further look directly on the server.
  15. Sebahat.hadzhi

    Issue DKIM problem with alias domain

    Thank you. That looks right. Unfortunately, I am not sure what else could be causing the issue.
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