Recent content by Sebahat.hadzhi

Hi, Bjorn. This behavior is due to an existing bug (EXTPLESK-14076). Our team is already working on introducing a fix for it. Until the same is released, please apply the following workaround: 1. Connect to the Plesk server via SSH and transfer the attached hotfix.zip archive to /root 2...

Thank you for that input. I forwarded it to our team, and they created an internal task to further evaluate the possibility of integrating the --no-query-string option. At the moment, I cannot provide any additional details or ETAs, but I will follow up as soon as there are updates.

Thank you. I am afraid that I am out of guesses what might be causing the issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got your license from a reseller, your...

Hi, @Azurel . I can't find any recent changes performed concerning GoAccess. Neither can I locate any recent complaints of memory usage spikes specifically related to GoAccess. Manually killing the remaining tasks shouldn't be an issue. Have you checked the actual access logs for any traffic...

Thank you for the confirmation. Do you have SELinux enabled on the Plesk server? If yes, please try temporarily switching it off or setting it in Permissive mode. getenforce setenforce 0

Thank you for your feedback, @Azurel . Our team will align with the legal department and consider revising the in-panel End-User Legal Agreement update distribution process in the future.

Thank you for the confirmation. I still didn't catch what's the option selected for "Send notifications to" - "Subscription owner" or "Other users". If it's "Subscription owner", could you please change it to "Other users" and define the address there. Also, kindly confirm if you were able to...

Thanks for the confirmation. Could you please check the remote mail server and confirm if there are any SMTP authentication attempts? Also, could you please perform a manual test: echo "Test" | msmtp [email protected] and confirm if that email is received successfully.

Could you please create a new test FTP user? Also, have you tried to temporarily pause Fail2Ban to rule it out completely? Lastly, are you using passive mode for the FTP connection? If yes, it's worth checking if there's an external firewall and if any recent changes were performed.

Hi, @JulianDot . Could you please check what's being logged at /var/log/maillog concerning the cron recipients? Also, what's the option selected for "Send notifications to" in the scheduled task settings? Thanks in advance.

Thank you for the report, @websavers . I was able to replicate the behavior and opened an internal case for our team to further review it.

Peter, the Imunify team asked for i360deploy.log from /var/log? Could you please share it if you don't mind? Thanks in advance.

@TheDarkMist , the behavior was not recognized as a bug. During my initial test, I didn't allow enough time for the maintenance.php script to process the update and wrongly concluded the plugin is not updated. It, in fact, was, but that required a little bit of time. I believe the equivalent of...

Hi, @Thomas Oryon . When you create a subscription, Plesk automatically creates the main system FTP account of that subscription. That main FTP user has access to the whole subscription webspace. You can adjust the user/password during the subscription creation under Additional subscription...

@Francesco Dalla M , could you please confirm if WP-Toolkit is the latest version 6.11.0-10571 (Plesk panel > Extensions > My extensions)? If yes, please double-check what's being logged in /var/log/plesk/panel.log at the time of the error occurrence.