Recent content by Sebahat.hadzhi

Hi, @MHC_1 . Apologies, but I didn't quite get it. Is there some issue you are experiencing posting on the Forum?

You should be able to move the website following these steps: https://support.plesk.com/hc/en-us/articles/12377861214999-How-to-back-up-and-restore-a-snapshot-of-the-Web-Presence-Builder-site-through-GUI You can also move it through Plesk Migrator if the source server control panel is supported.

Thank you, your feedback is highly appreciated. Essentially, pretty much all points will be addressed by the initiative in question. However, I cannot provide an ETA yet, but I can provide a few tips on how to better navigate in the meantime. There's "Filter" option that should allow you to sort...

Hi, @X3Web . I can see that you opened a support ticket and the case is currently being handled by our tech staff.

Hi, @Thomas Oryon . Could you please confirm if "Use native MS SQL backup functionality" (in Backup Manager) was enabled for the creation of the backup in question? If yes, the behavior was caused due to a Plesk bug (PPPM-14131) and it can be avoided by disabling the option during backup creations.

It can be installed on anything above Plesk 12.X (which is severely outdated).

Hi, @Thomas Oryon . This behavior is expected for the time being. However, our team is actively working on implementing a solution. Once released no additional 2FA will be required when a session token is used to access Plesk. At this point, I cannot yet provide an exact ETA on when that will be...

@MHC_1 , we already have an initiative for improving the SSL It! widget so clickable links can be integrated that will directly list the corresponding sorting. For the time being, please use the manual filtering options. As @scsa20 pointed, the "See more" button should directly take you to the...

Thank you. Please try reapplying the license from Tools and Settings > License Information > Additional License Keys > drweb-unix > Install. If the issue is ongoing afterward, please provide me with the Dr Web license as well as your Plesk server license in a private message, so I can confirm...

@Kniar , if reapplying the license doesn't solve the issue. Please provide me with your server IP address in a private message so I can get our team to check if there's an issue with the license.

Thank you for the update. The reported error typically originates when the subscription is set to "no hosting" type, but that doesn't seem to be the case here. I am not entirely sure what else might be causing the issue. What I can suggest is to try repairing the Plesk database for some...

Thank you for the confirmation. Could you please check the following as well: 1. What's the status of the service under Tools & Settings > Services Management 2. If there are any errors related to extension/premium-av in /var/log/plesk/panel.log

@xberg , could you please execute the following command and let us know what it returns: dpkg -l | grep hosting There might be an issue with the the consistency of the plesk-web-hosting package.

Hi, @stepgilb . If you navigate to Tools and Settings > License Information > Additional License Keys do you see the key for the Premium Antivirus extension present?

Hello, Tobias. The issue could be due to corrupted records. Could you please check what entries related to the Joomla extension are being logged at /var/log/plesk/panel.log? If there are any similar to the one mentioned in the following guide, please try applying the solution...