Recent content by Sebahat.hadzhi

Thank you for the report, @rammstein . Unfortunately, I was unable to replicate the described behavior regardless of what I tried (empty IMAP login attempts, non-standard characters, etc.). Just to be sure I have the exact same test environment, is Log browser version 1.9.15-4476? If yes...

Thank you for the update. The ability to secure the mail service with a separate SAN was introduced back in January along with Plesk Obsidian 18.0.67. If you do not use Plesk's mail service and there's no valid DNS record for mail.domain.com, but the "Assign the certificate to the mail...

You can either check the mail logs in /var/log/maillog or if you have the Log Browser extension installed through the Plesk GUI in Tools & Settings > Log Browser > Mail. You can query for the address you are unable to send to.

Hello, @ashley . Is root login permitted on the servers? Please try executing the following command on the source and destination servers: grep -i permitrootlogin /etc/ssh/sshd_config

Thank you for the report, @AmaZili Communication . There are some critical steps and details missed in the report. As in what settings exactly are selected during the Let's Encrypt installation attempt. If you are installing a wildcard SSL have you tried adding the acme_challeange record in the...

Plesk (and most control panels) generally do not send proactive “security advisory” emails to server admins, even when an update contains a security patch. What you can do is to sign up for our Release Notes RSS feed: https://docs.plesk.com/release-notes/obsidian/change-log/rss.xml This way...

Hi, @Sascha Schlüter . While uninstalling/reinstalling the Grafana extension have you also removed the package and cleaned the leftover files as per...

Thank you for the update. Based on the logged entries, I would suggest re-installing Grafana and Monitoring according to the following guide: https://support.plesk.com/hc/en-us/articles/19431741403671-Plesk-Monitoring-thresholds-cannot-be-updated-Request-failed-with-status-code-500

That doesn't sound like a Plesk issue. It seems like the signing key of Collabora's repository is missing. I hope that helps: Collabaora Online public key is not available

Hello, @orenk . At this point, in-place license downgrades are not supported. You need to cancel your current license and purchase a new one, which then needs to be installed on the server. You can find more details about the license downgrade process here...

Hi, @valwello . Please do not attempt the repair as that will most likely break the MariaDB server. Our team got an update from MariaDB and it is expected for the issue to be fixed from their side soon.

Thank you. I don't see any reason for the failure in either of the attached log files. If you continue receiving the email daily, could you please temporarily enable Plesk debug mode and confirm the additional details present in the email?

Are you able to run: sudo /usr/local/psa/admin/bin/autoinstaller --select-release-current --reinstall-patch --upgrade-installed-components or sudo apt install --reinstall sw-engine

Hi, @Tempest . The errors you get: Nov 28 03:29:19 vps-17cc9899.vps.ovh.net sw-engine-pleskrun[27588]: /usr/bin/sw-engine: /usr/lib/x86_64-linux-gnu/c++-plesk-13.3.0/lib64/libstdc++.so.6: version `CXXABI_1.3.15' not found (required by /usr Nov 28 03:29:19 vps-17cc9899.vps.ovh.net...

Hi, @kinesis . I afraid, I am not quite sure I was able to understand the issue. Could you please confirm whether the same is related to Roundcube as an interface (being inaccessible, for example) or you mean that you are unable to send/receive emails? If the latter, does the issue persists...