Recent content by Stepster

22 months and 3 days for a reply. Probably a bit late to help me now. But hopefully a useful reminder to others that Parallel support is not exactly responsive.

The expression "too little too late" immediately springs to mind. Paid for technical support is ****. No, I'm wrong. It's not that good. As a result, my reliance on Plesk Panel has been significantly reduced.

Back in May, I was having an issue with the way Panel was configuring domains when adding them to SmarterMail. There are two major problems with the way it sets up accounts: Problem 1: When a domain is added, Panel turns off 'SMTP Authentication'. Even if SmarterMail is configured by...

So can anyone offer any advice here? How to I go about getting my MSSQL database re-registered in the Panel?

Anna, that's great news :-) I'll send you an email to make sure I'm getting your notifications. Thanks again :-)

The most recent error in the log say: Not terribly helpful! Earlier, I have: Now, 'File And Printer Sharing for Microsoft Networks' is installed and ticked, but I don't currently see any connections to MS SQL within the Panel. MS SQL 2008 is installed however. I've tried running: But...

At the moment I've not found the relevant log files indicating what the error might be, so don't really know where to start with this command! Where might I find the logs holding details of this update error?

When I log in to the recently updated Panel v11.5, I see the following error: Failed to update Panel. You can send the update log to Parallels support to try fixing the issue. But it appears to have updated. "11.5.30 Update #3, last updated at July 6, 2013 11:52 AM" - It's carried out an...

I'm part of the ecwid referral program. How can I make sure those signing up to ecwid use my referral link when completing the online form within Web Presence Builder? Is it possible to modify the link used internally for registration? If not, I need to disable registration from within Web...

Perfect :) Exactly what I was looking for! Thank-you.

From the documentation I'd read, I had been under the impression that the updated Presence Builder in Panel v11.5 would allow for customers to be upsold features. In other words, it would be possible to offer a basic service for one price and optionally switch on modules or other features for...

One of the new listed features of Web Presence Builder in v11.5 of Plesk Panel was the ability to control which features a user had access to within the builder. This gives the ability to upsell more advanced features. Having upgraded, I can't see how to do this. Can you enlighten me?

I've customised the language files for my Web Presence Builder. Having just upgraded to Plesk Panel v11.5 I see a few places where I need to tweak the language files, but cannot see how to to this. On the new customer panel, under the 'hosting settings' for the website the user finds a...

So, can anyone give me an idea of how to get an acceptable level of support for Plesk Panel? Having struggled with this problem and watch it cause other knock-on problems with my system, I resorted to purchasing paid support from Parallel. The fairest comment I can give about this is that it's...

I'm having problems with the Parallels Panel Mobile Center. I do have an active Power Pack license, so this should work! I've installed the Android app and upon connecting to my Plesk Panel, this results in the module being installed on the server. However, it doesn't appear to install...