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It's always a good idea to have a full backup before upgrading a software. The same applies to this case. If you are on a virtual server, the best choice is to create a snapshot backup via controlpanel of your virtualization environment (your provider's controlpanel respectively). If you are on...

I see that your green box exceeds the right edge of the underlying layer. I cannot recreate this here, because to the right of it I still see the help texts as in this screenshot: So here the mouse pointer always is on top of the drawer. I believe that your drawer is closing, because in your...

Do you have SSH access? Could you please show the full output of # systemctl restart plesk-fpm80-fpm && systemctl status plesk-fpm80-fpm # systemctl restart plesk-fpm81-fpm && systemctl status plesk-fpm81-fpm Corrected: # systemctl restart plesk-php80-fpm && systemctl status plesk-php80-fpm #...

The inconsistent appearance is for sure caused by your browser's password manager. Plesk does not place an existing password or a placeholder into the input line, but your browser's password manager might do it, if it recognizes the URL and has a password for the field. I could not reproduce...

You will need to upgrade Ubuntu first. Maybe this KB article can help: https://support.plesk.com/hc/en-us/articles/12377714344983-How-to-perform-dist-upgrade-procedure-on-Linux-server-with-Plesk

You could use the Plesk Firewall extension for it, e.g. deny all traffic for ports 993, 995, 110, 143 but for your one IP address. You can add more rules allowing specific IP addresses to pass (by changing the order of the rules, e.g. first allow what you want to allow, then block all that's left).

For such a specific question it is best to address it to Plesk support. They can analyze, research and respond in detail.

Hmm, I've never seen that. I have lots of similar requests in my mailbox on here. Normally you just click on the name, then enter the message and your license key. Is that what you tried?

@TorstenKruse, please send your PLSK.xxxxxx license number in a private message.

@Hangover2 Do you have a support ticket on this as recommended in this thread before?

If it's not an issue with the *.plesk.page domain, the website itself might cause it or a DNS configuration that has additional A or AAAA records that do not point to the same website. This could lead to round-robin DNS where every n-th request is answered with a wrong IP address.

So obviously the server has an individually configured kernel. Unfortunately, only OVH will be able to tell you what their kernel does different, but I assume that indeed the cpu cgroups functionality is absent.

Hi @Kroptokin, thank you for your post and letting Plesk know about connectivity issues. I can only recommend to check your network connectivity thoroughly as the issues are rather likely linked to general network connectivity issues than anything else. Please also review the Try Plesk Now page...

A team member more knowledgeable in this matter than me suggests that it could be the kernel that does not support cgroups. Plesk detects that, hence disables the option. What's the output of "uname -r" on your system?

I cannot confirm a high number of abandoned sessions on either Alma 8 or 9 (dedicated) production servers. On tests I only see a single one. So maybe it's an issue with Virtuozzo?

The first 30 days you can get free Plesk support. After that time you either need a support subscription for individual support or you must buy a "web pro" or "web host" license from Plesk to replace the "web admin" license that comes with your account. Sources...

The entries are correct, but you can see that "cpu" is set to "false". It should be "true" to enable cpu accounting. I could not find out why this could be set to "false". Personally I think it should be safe to set it to "true" and see what happens. However, if the server is in production...

Oh, I see. For me this was not clear that it's an issue with the software that won't start at all. I thought you focussed on the license message. Have you already seen this article...

The message on the license key is correct. The product works without license for a random number of domains. I think it's 15 mailboxes. If you want to use it on more mailboxes you need to purchase "Plesk Premium Antivirus" for the Premium Antivirus to have its own license key.

Could you please show the output of plesk db "select value from ServiceNodeEnvironment where section = 'resourceController' and name = 'features'" and plesk db "select * from ServiceNodeConfiguration where section = 'resourceController' and name = 'enabled'" ?