Search results

STR - Steps To Reproduce. Sorry. It would be nice to get even more details: 1. Actual result 2. Records in /var/log/plesk/panel.log

There is no Plesk version 8.0.2 Could you please inform me about WPT version, WordPress version, PHP version and your STR?

Hi, I'm trying to help you

Hi, I'll try to help you too

Hi jwiebedjfab, could you please describe your problem more detailed: Plesk version (18.0....), WP toolkit version, Site version? If you have access to panel.log file ("C:\Program Files (x86)\Plesk\admin\logs\php_error.log")? I'm trying to reproduce your problem and help to resolve it.

Thanks. I asked about PHP only because I tried your case with the same plugins on Windows both 2016, 2019, PHP 7.4.28 and did not see any problem: all plugins updated successfully. From the other hand, you got: PHP Warning: PHP Startup: Unable to load dynamic library 'mysql' (tried: C:\Program...

I could not reproduce. Windows 2016 Plesk 18.0.42 Update #1 WordPress Toolkit version: 5.9.3-6032 WordPress 5.9.2 PHP 7.4.28 All these plugins successfully updated. Could you try another PHP (for example, 7.3)?

Hi. Let me try to help you. Which versions of WordPress Toolkit and problem WordPress do you use?

Hi, Two Jira issues reported against WP updates to unreleased versions EXTWPTOOLK-8739, EXTWPTOOLK-8641. They are already fixed in WPT 5.10.0

Hi. I've just checked WordPress update on our environment: Install WP 5.4.2 (core, plugin, themes have updates), update core only to 5.5 (plugin, themes still have updates), update plugin (success), update theme (success). So, could you please bring some more details: is my way the same as...

You're welcome :)

Hi. The mark "Off/On" on the subscription - Account - Additional Services" does not indicate whether WordPress installed or not. It indicates presence of Additional Services in Service plan subscription created with. That's all. For example, in screenshot below you can see that subscription was...

I got that "Everything to do with Wordpress Toolkit is marked off" (subscription was created with "Install WordPress" without any set add. service) after removal WPT and install it again. Is this case possible for your client?

Hi, Could you please inform us what versions of Plesk and Toolkit does client use? I've just checked {Plesk 18.0.29,Plesk 18.0.26}*{WPT 4.9.0-3819,WPT 4.9.0-3853}. "On" indicated properly. Also it would be nice if you attach screenshots.

Hi, Custom activity with high priority created for this issue

Hi, I've done your tricks and lost WP site. Running "instances-auto-update" task did not cause your error " Failed to reset cache for the instance ..." in log. Later this instance was indicated as broken, but detachin it and then scan fixed instance problem and site seems working good. As...

Great! Thank you very much for info.

Hi, Could you please look what's written to "/var/www/vhosts/<YOURDOMAIN>/logs/error_log" when you turning on MM and opening problem site under MM? Thanks.

Thanks. Still trying to get similar issue.

Because I cannot reproduce your issue on my environment I should ask some questions: 1. Is "https:// mydomain:8443" exactly (containing space, no corresponding to pattern "domain.tld") address of your main domain? 2. Can problem instance be opened (without Maintenance Mode)? 3. Could you clean...