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Search results

  1. Sebahat.hadzhi

    Forwarded to devs Bug in 360 monitoring "status" panel

    Thank you for the report, @theunknownstuntman. Could you please provide us with the exact steps to reproduce the issue as it seems like you are using a custom status page? Thank you in advance.
  2. Sebahat.hadzhi

    Issue Where are the notification settings in Imunify?

    At present, with Imunify, you can set up your custom script for notification. How to enable e-mail alerts via hooks or notifications in ImunifyAV+ It shouldn't matter where the script is located as long as it has execute permissions.
  3. Sebahat.hadzhi

    Question Plesk Migrator - roundcube address book and identities not transferred

    This is an expected behavior. What you can do is to manually export the Contacts. You may find the steps here. I hope that helps.
  4. Sebahat.hadzhi

    Resolved Email encoding after upgrade to 18.0.65

    Hey, everyone. We are sorry to hear about the issue you are all experiencing. I discussed the case with our team and we are currently investigating it. I will keep you posted on the matter.
  5. Sebahat.hadzhi

    Resolved Plesk 18.0.65 Update -> Error 504

    Thank you. Upon reviewing the autoinstaller log I can see the following error logged: That might be caused by a stuck install process. Please check if there is such: If there's a stuck process, please try killing it: If there are no stuck install processes, the issue might be related to...
  6. Sebahat.hadzhi

    Resolved A website restore does not preserve the original dates of the files

    Hey, everyone. I would like to inform you that the issue with the incorrect timestamps during restores is fixed in Plesk Obsidian 18.0.65. If you have automatic updates enabled (or already run Plesk version 18.0.65) this update should be installed already.
  7. Sebahat.hadzhi

    Resolved Date restored file

    Hey, everyone. I would like to inform you that the issue with the incorrect timestamps during restores is fixed in Plesk Obsidian 18.0.65. If you have automatic updates enabled (or already run Plesk version 18.0.65) this update should be installed already.
  8. Sebahat.hadzhi

    Forwarded to devs DKIM signing records/instructions are outdated

    From Plesk 18.0.65 you are able to copy the DNS records values shown in the “How to configure external DNS” pop-up window with a click. Thank you for your suggestion.
  9. Sebahat.hadzhi

    Issue Plesk Updates - Expected in 18.0.65 - Now Overdue

    I will further discuss both cases with our team and we will do our best to provide some finality on them. Thank you in advance for your understanding in the meantime.
  10. Sebahat.hadzhi

    Resolved Plesk 18.0.65 Update -> Error 504

    I am sorry to hear about the issue you experienced during the update. Could you please check /var/log/plesk/install/autoinstaller3.log and provide the latest entries? It stores logs of Plesk updates.
  11. Sebahat.hadzhi

    Resolved Suggestion for enhancing UserVoice: show recently implemented features

    Our team is currently working on linking the completed ideas to the new update, Maarten. :) Apologies for the delay.
  12. Sebahat.hadzhi

    Resolved Plesk MFA/Google Auth stopped working on version 18.0.64

    Thank you for the update. I believe your suggestion about the system time might be correct. Could you please try the following workaround? Although the guide is for Google Authenticator, it is also applicable for the MFA extension.
  13. Sebahat.hadzhi

    Resolved Kaspersky uninstall error

    Hey, Stephan. It is likely that there is a leftover package psa-kav8, which is supposed to be removed when the extension is uninstalled, but it still remains in the system. Please try executing the following command: If it returns an entry, the solution would be to remove the package manually...
  14. Sebahat.hadzhi

    Forwarded to devs Error notification missing for forwarding domain back to itself

    @Kaspar, the behavior was identified as a bug with ID PPPM-14656. Thank you once again for bringing it to our attention. We will introduce a fix in one of the feature releases. Unfortunately, I cannot provide any ETA at the time being.
  15. Sebahat.hadzhi

    Resolved Labels (translations) missing for

    Thank you for the report, Kaspar. The issue with the placeholder was fixed in Plesk 18.0.64.1 and we are unable to reproduce it. In case you continue experiencing it after the upgrade, could you please provide us with additional details on how to reproduce it on our end?
  16. Sebahat.hadzhi

    Resolved Plesk MFA/Google Auth stopped working on version 18.0.64

    I tested the MFA extension on a CentOS 7.9 server with Authenticator app for Android and I was not able to encounter any issue. At what stage exactly the process fails, please? Do you encounter any error/issue when scanning the QR code from MFA through your local authentication app? If possible...
  17. Sebahat.hadzhi

    Resolved Problem with SSL

    This error usually indicates an incorrect name in the SSL certificate of the domain or default Plesk certificate being used. Instead of renewing the SSL, could you please try removing the current SSL altogether and installing a brand new one?
  18. Sebahat.hadzhi

    Issue HTTPS and configure SSL certificate on domain in Plesk which has Hosting Type set as Forwarding

    Given that users can install an SSL through the panel without an issue the priority assigned for this bug is low. Therefore, the resolution takes longer as there are other more pressing and urgent matters to be addressed by our team. Unfortunately, I cannot provide any ETA at the moment. Thank...
  19. Sebahat.hadzhi

    Forwarded to devs Error notification missing for forwarding domain back to itself

    Thank you for the report, Kaspar. I was able to reproduce the behavior on a test environment and forwarded it to our engineers for further review.
  20. Sebahat.hadzhi

    Resolved In some views, domains aren't listed alphabetically when they have different hosting types

    Kaspar, our team confirmed that this behavior is by design. With the Power User view domains are first organized by groups and then listed alphabetically.
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