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Hi all, I'm trying to use server side includes in a PHP website but am getting the error open_basedir restriction in effect. I've tried going in to the PHP Settings for the website and have selected the predefined option {DOCROOT}{/}{:}{TMP}{/} Which as I understand it should allow...

Excellent - so it appears that ASP is now working! Now you just have a scripting/database issue.

Hey Mircea, I notice that the error message has now changed from the mime error to : An error occurred on the server when processing the URL. Please contact the system administrator. If you are the system administrator please click here to find out more about this error. The link is a bunch...

Hi all, So for anyone else looking for this - for some reason this has been moved to Virtual Directories (which seems odd to me - I'm not using virtual folders in any of my sites. To access it, login to the website manager for that subscription, Websites & Domains tab (default), expand the...

Hey Mircea, I'd double check that ASP (not ASP.NET) is actually installed under server roles then and - if so - reinstall it and reboot. Bob

Hi Gavin, ASPJpeg is an windows server component and so needs to be installed by a server administrator directly on the server (it's a DLL file that needs registering and given the appropriate permissions to the SERVER_IUSR account). Bob

Hi Mircea, You get this exact error is Classic ASP isn't specifically enabled for that subscription under its hosting options so I'd double check there. Bob

Hi all, Since the update to version 11.5 I've experienced various problems, I contacted my hosting support team (as I've been advised to do by Parallels) who ran the Plesk Reconfigurator tool, since then the original problems remain (see...

Hi all, I'm SURE this is me being stupid but I cannot find where to change folder permissions in the new Plesk interface? I go to the file manager but all I have are the basic file/folder operations (Create, Delete, Upload File, etc) - I can't find anywhere to change permissions on the...

Have you created any new FTP accounts since the update? I'm curious to see if you have the same problem as me.

Another guy reporting the same issue with the same update also on Server 2008 R2 here: http://forum.parallels.com/showthread.php?109043-530-User-cannot-log-in-home-directory-inaccessible

I have the same issue since updating to 11.5.30 Update #11, Windows Server 2008 R2 SP1 - new FTP accounts get "530 User cannot log in, home directory inaccessible" when trying to authenticate via FTP Help!

Hi all, I updated to the new 11.5.30 Update #11 today and everything went fine with no errors or warnings. All seems to be well except I cannot create new FTP accounts, they cannot authenticate. Existing FTP accounts work fine - I can even reset the password to existing FTP accounts and...

Hi all, Apologies if this has been asked before - I've searched and searched and all the answers I can find are responses saying that Parallels are working towards a Plesk Redundancy solution but nothing concrete and most posts a few years old. 1) Is there any sort of mirroring...

Hi all, This was fixed by Parallels Support via my hosting companies support team so I don't know what was done but hopefully it should be a known issue to them now. Bob

Hi Pascalarn, My hosting provider are in the processes of liaising with Parallels to try and resolve this - I'll post any feedback I get here in the hope that it helps you. What's interesting is that I'm running a Windows server so it's actually a cross platform bug.

Hi IgorG, It's the Parallels Business Manager that was installed as part of our Plesk installation! Definitely Parallels. Bob

Now I have taken a copy of the full C:\Program Files (x86)\Parallels\Plesk\billing folder and am considering overwriting the whole thing from a backup a couple of weeks ago to see if this fixes the problem. Obviously I'm concerned this will cause new problems but I'm assuming that everything...

Hi IgorG, When I look in the folder where it is supposed to be: C:\Program Files (x86)\Parallels\Plesk\billing\lib\billing-libs\UI\Page I can see files similar in name, such as: UIUpdateAdminPage.php UISelectProductTypePage.php UIPaymentGatewayEditPage.php UIImportPanelSubscriptionsPage.php...

HI IgorG, Many thanks for your response - I'm trying to avoid contacting Support because I'll be charge for what is obviously a bug in the application (despite me paying a monthly license fee). Now here's what is weird - I have done a search of my entire server and of my entire offsite backup...