530 User cannot log in, home directory inaccessible.

[AF_IT]

Hi,

i created about 20 domains, everything works fine so far!
But the last 2 domains, i created, has the "530 User cannot log in, home directory inaccessible." FTP Problem + also when i want to create new FTP accounts for existing domains this error occurs...!

i did everything - recreating domains, checking permissions of folders...
i recognized that plesk now "forget" to add the plesk domain users to a group called MSFTP7_0977148...
but why, and why isnt the problem solved when i add those users to this group - and also restarted the server.

Plesk Version: 10.1.1
on a Windows Server 2008 64bit



Kind regards,
Alexander

 

[IgorG]

Maybe it will help - http://kb.odin.com/en/1764

 

[AF_IT]

i worked the whole last night on the server... after the server reinit there was a plesk version 10.0.1
i created all domains new... and then did the update to 10.1.1 and this error occurs again!

i already did what in this KB entry is written.


at the moment this error impairs my company very strong....

 

[AF_IT]

obviously a bug...

it seems that plesk do not create a folder for a new domain at Inetpub\vhosts\default\4\localuser
but a folder at Inetpub\vhosts will be created...

so when i create a folder with same name (as in Inetpub\vhosts) at the location Inetpub\vhosts\default\4\localuser
and adding the plesk domain user to this new folder i can connect via ftp but the files are then only uploaded in this new folder...

so this OBVIOUSLY seems like an upgrade/update bug...

i guess i just need to know which plesk user needs which server groups to has permissions to create a folder at Inetpub\vhosts\default\4\localuser.



many thanks already for a response!
kind regards,
Alex

 

[Hans JoachimW]

hi Igor,

any solution found yet?

 

[Hans JoachimW]

same problem exists here after upgrade from 10.01 to 10.1.1

the upgrade should have fixed problems - seems it created a big one

any idea how to role back to 10.0.1 with minimal efford?

thanks to anybody for any help

 

[IgorG]

Make sure that IP of domain hasn't pointing to wrong directory in IIS. Correct it if necessary and reconfigure ftp with

\Plesk\admin\bin>ftpmng.exe --remove-all
\Plesk\admin\bin>ftpmng.exe --reconfigure-all

 

[Hans JoachimW]

thanks Igor - that helped a lot

 

[Admin_Aksh]

Hi,

If someone is still struggling with the issue then please check the below URL to resolve the issue [Dedicated to Servers With Plesk Control Panel]
http://blog.geek4support.com/unable-to-login-to-a-domain-via-ftp-cannot-log-in-home-directory-inaccessible/

Geek4support_Admin
http://blog.geek4support.com/

 

[frogggd]

thanks, igor! it halped a lot!!! =))
didnt think of ips... =)

 

[MansurE]

Helped

Thanks to this Post.
The ftpmng.exe --reconfigure-all helped for me

 

[bartabc]

Hello,

I made this changes and still not fix. I'm having a just one site with this problem,

Any solution ?

 

[Muyassir S]

Thanks IgorG,
It really helped..

Thanks...

 

[hamed23100]

Hi,

i have just migrated from plesk 9 to 11 but FTP does not work and i get following error:
User cannot log in, home directory inaccessible.

I have created new FTP user but same error for that too, i check firewall ports was open, i tried following commands:

\Plesk\admin\bin>ftpmng.exe --remove-all
\Plesk\admin\bin>ftpmng.exe --reconfigure-all

commands was succssfull but same error!

Please help me,

 

[Taxick]

Hi

I have the same problem.

When i try the following commands

\Plesk\admin\bin>ftpmng.exe --remove-all <<- WORKS
\Plesk\admin\bin>ftpmng.exe --reconfigure-all <<- DONT WORK

Second command just give me this:

Ended: Thursday, July 18, 2013 9:28:05 PM

C:\Program Files (x86)\Parallels\Plesk\admin\bin>ftpmng.exe --reconfigure-all
command ftpmng.exe --reconfigure-all not supported. Possible commands is:
--help
--install
--update-anon-ftp
--add-ip-address
--remove-ip-address
--change-ip-address
--update-explicit-ssl
--set-certificate-hash
--remove-all
--update-user
--update-users
--rename-user
--remove-user
--remove-users-from-ips
--set-disk-quota
--get-disk-usage
--list-sessions
--kill-session
--get-log-directory
--get-ftp-passive-port-range
--get-ftp-passive-port-range-default
--set-ftp-passive-port-range
--set-ftp-passive-port-range-default
C:\Program Files (x86)\Parallels\Plesk\admin\bin>

So what is the new command for ftpmng.exe --reconfigure-all

Please help

 

[Taxick]

bump - Please help me

 

[cas9791]

I have the same exact issue as TaxiCK.

I ran the --remove-all switch and it did exactly what it was supposed to, remove all FTPs.

However, I went to run the --reconfigure-all switch and got this: Command not supported.

WTF! Now i have to rebuild all those FTPs including the FTP setup itself.

Bull$hit!

Plesk 11.5
Windows Server 2008 R2 SP1

Someone please help taxick or myself with this issue!

Thank you

 

[Mr Fett]

I have the same issue since updating to 11.5.30 Update #11, Windows Server 2008 R2 SP1 - new FTP accounts get "530 User cannot log in, home directory inaccessible" when trying to authenticate via FTP

Help!

 

[cas9791]

Great Scott! I think i got it.


So after disappointment with the fact that on 11.5 the recofigure-all switch seems to be deprecated, I realized that the FTP user accounts were still showing up in the Control Panel view of the domains. I then reset the password for the FTP accounts from the Control Panel after I performed the "\Plesk\admin\bin>ftpmng.exe --remove-all" function. It worked like a charm.

A Lucky charm! Good luck. I hope this work around helps. I feel bad for people who have to reset the FTP accounts for more than 10 users.

 

[Mr Fett]

Have you created any new FTP accounts since the update? I'm curious to see if you have the same problem as me.