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Hello, @schdam . Could you please try accessing the File Manager using another browser or try clearing the browser cache of your current one?

I'm afraid I'm not that learned with these matters and any help whatsoever would be greatly appreciated. Thanks Warning: Database "wp_6t1x6" Unable to make database dump. Error: Failed to exec mariadb-dump: Exit code: 3: mariadb-dump: Error 1034: Index for table 'n2d3i_wpr_above_the_fold' is...

Hello, @definetlyafemboy . Please follow the instructions from this guide corresponding to your method of license purchase.

There is currently no way to manage the cron jobs via a cli. Plesk writes the cronjob tasks at /var/spool/cron/* and then caches them at the psa.ScheduledTaskstable, which is used to display the cached versions of the actual cronjob files.

I am glad to hear the issue is sorted, Tom. If you have automatic updates enabled, likely something was not properly compiled during the update process. However, I cannot confirm what exactly went wrong. For further investigation, I can suggest opening a ticket with Plesk support so our...

While the Malware scanner itself is available, according to our discussion with CloudLinux, the file upload process is part of a paid functionality that should not be available in the free edition. This statement is based on the log provided earlier in the thread. Unfortunately, we can't confirm...

I have addressed this matter in the previous thread. To sum up, non-Imunify users were not target of this replacement and the installation was not done intentionally. We have discussed this action with the CloudLinux team and it has been confirmed that any sensitive or personal data is...

According to what I have been told this is a paid functionality and should not be present unless with Imunify license. Nevertheless, as previously mentioned, files containing personal or sensitive information are removed from the pipeline immediately on detection. This has been consulted with...

Hello, Tom. It looks like the issue might be related to corruption in ModSecurity. Could you please re-installing the ModSecurity component?

@Fede Marsell , I consulted with our team about your case. The Malware Response Service is not part of the free Imunify extension, which suggests that you do have a Imunify360 license on the server in question. Therefore, the automatic installation (replacement) of the extension is expected in...

Sorry about that. I didn't realize our team updated the archive. I attempted to reproduce the issue, however, the migration is completed without any issues on my test servers. Unfortunately, I cannot precisely point out what's the reason for the reported errors. I would recommend opening a...

That issue was discussed with CloudLinux and the script is being reworked to correctly clean all leftovers. Running the commands from my previous reply should get rid of whatever is left after the extension is uninstalled. Could you please elaborate on that question. I am not entirely sure I...

Hello, @pcds . You likely have a user (customer/reseller) on the server missing an email address (which is required detail) in the Contact Information. Please execute the follow commands on the server: That should return the users who are missing the value, which you can then define in...

Hello, @sivsoft . Plesk doesn't manage the rules configured on webmail level, therefore, it cannot interfere with your rules. Considering that Horde has been deprecated and isn't officially supported after version 18.0.69, it's a good idea to explore alternatives. It you have it installed...

Thank you for the update. Can you please also try replacing the following file with the one attached: /usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/source_server.py on RHEL-based...

Thank you. These logs don't look right to me. stderr: ls: cannot access not: No such file or directory ls: cannot access a: No such file or directory ls: cannot access tty: No such file or directory It looks like in every attempt the migrator is trying to list three files or directories: not...

Hello, @buraker . Maybe a browser cache or Cloudflare cache. Can you try using another browser or private/incognito mode (if you haven't already)? If you are referring to the hosts file on your local computer, you can temporarily edit it and point the domain directly to the server IP address...

Thank you for the update. If you create a zip of the file you should be able to directly attach it your reply. Please feel free to open a private conversation with me too.

@MHC_1 , could you please check the debug log in /usr/local/psa/var/modules/panel-migrator/sessions/XXXXXXXXXXXXXX/debug.log and let us know what's logged there? Thank you in advance.

Hello, @info@codefromnowhere. As far as I can see the ticket submitted has already been addressed by our tech leads. In short, the issue is related to newer Outlook versions, because they no longer sync correctly with ActiveSync. The issue was reported to Microsoft, but they haven't acknowledged...