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    Issue incomplete backup display

    Hello @dicker looks like you talking about the situation when not all subscription showed in drop-down list. Like this: In this case do the following: in "Type of object to restore" select Sites in "Subscription" start to type the name of the subscription (not website name) to which website in...
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    Resolved Upload backup files

    Hello @dicker try to follow steps from this article How to upload a Plesk xml.tar/xml.zip backup file to the Backup Manager "Uploading a backup via a command-line interface" section
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    Issue Plesk Mobile Auth not Working

    @imrelaszlo84 Just checked on your configuration (Plesk 18.0.57.1 on Ubuntu 22.04.3 LTS) No issues with "admin" login or additional admin login to Mobile app. Please submit a ticket to Plesk Support...
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    Issue Plesk Mobile Auth not Working

    Do not think so. Topic-starter had the issue a year before product changes that caused PMBL-652. @imrelaszlo84 If you changed admin name (that become possible since Plesk 18.0.57) and used new name for login, that most probably you faced with PMBL-652 and there is no fix for it yet. Try to...
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    Issue Plesk mobile buttons not working

    @itknowledge Hello, I can confirm that currently such configuration is not supported by Plesk mobile app. The item to investigate and fix the issue PMBL-652 created. Thank you for pointing our attention on that.
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    Resolved Hostname Plesk proxied cloudflare

    Hello @goodmen021 , Could you please elaborate what goal are you going to reach? If you face the issue when after entering login credentials, the login screen re-appears, that means the server hostname is not filtered by Cloudflare, which uses multiple IP addresses. You can try to enble option...
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    Resolved The username or password you have entered is incorrect. (454 4.3.0 Try again later)

    Hello @klamort, From the information you provided I see that most probably the configuration of mailserver incorrect thy the solution from this article to reinstall it https://support.plesk.com/hc/en-us/articles/12377288758167 In case it would not help - submit a ticket to Plesk Support...
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    Question How to whitelist IP in order to accept SMTP connections without authentication

    @lessborders Use no relay restrictions for the following networks is available for Plesk for Windows only Tools & Settings > Mail Server Settings in case MailEnable or SmarterMail installed as mail server:
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    Issue error 551 requires authentication

    Changes and checks that were mentioned should be performed on Windows server. Since message "551 This mail server requires authentication..." comes from recipient.
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    Issue error 551 requires authentication

    Hello @mudassar. There are might be several causes of the issue: 1. The sender's domain exists on the destination server and is considered as a local domain. In this case sender's domain should be deleted from the receiving mail server. 2. Email was sent from a user who did not authenticate...
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    Question How to configure a single php-fpm pool per subscription

    Hello, @joep842 I suggest you look to the "Dedicated PHP-FPM handler" option that allows you to run website in separate PHP master process.
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    Issue Akeeba backup database support = no

    Hello @justinforga Looks like the issue is related to Akeeba software. In their thread https://www.akeeba.com/support/site-restoration/30112-database-support-no.html was suggested to enable "mysqli" or "mysqlnd" for the PHP. You may try to apply the Resolution part from this article...
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    Issue can't renew SSL for webmail only

    @GlennT no risk at all, since webhosting files and email stored in different places. As for disabling HSTS you can try to execute the following command, connected to the server via SSH as root: # plesk ext sslit --hsts -disable -domain example.com
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    Issue can't renew SSL for webmail only

    Hello @GlennT Looks like the issue you faced and ways how to resolve it described here: Let's Encrypt can not issue certificate for webmail only in Plesk if domain is hosted on another server: An SSL / TLS certificate could not be issued for example.com If provided solution will not help...
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    Question DB connection on another server

    Hello @Stef You may also inspect your .env file and check if everything specified correctly, it might be helpful to change DB_HOST parameter/ Specify IP address of the server A instead of hostname
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    Question How to whitelist IP in order to accept SMTP connections without authentication

    Hello @alexyz4 Please take a look here relay options
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    Question DB connection on another server

    Hello @Stef I suggest you check if IP address and hostname of server "A" is available from server "B" using network tools (such a curl or telnet) to exclude network issues. Further there is a small probability that password of database user contains characters (such a ? or " ) that escaped...
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    Issue Error 503 and User share

    Hello, @jojod as far as I understand there are 2 issues: 1. Incorrect ownership it can be fixed recursively by execution of this commands: # find /var/www/vhosts/example.com/httpdocs/ -type f -exec chown user_example:psacln {} \; # find /var/www/vhosts/example.com/httpdocs/ -type d -exec chown...
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    Issue Stuck in Plesk 'admin/setup' loop

    Hello @benshikari, please make sure that Plesk Task Manager is running, to do that, open Plesk Service Monitor in System Tray:
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    Resolved Plesk Migrator from cPanel

    Hello @Krydos Please refer to Plesk Migration and Transfer Guide and Migrating via the Command Line documentation pages
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