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We appreciate the time you’ve all taken to share your perspectives in this discussion. However, as the conversation has become increasingly heated I am locking this thread to maintain a respectful environment for all members. If you have any questions or concerns about moderation decisions, feel...

Hello, @Sbdavis . It looks like there is an A record missing for the domain name that represents localhost. and I would assume that the MX record of hmail.com is pointed to it. Please try adding the A record and wait a few hours for the propagation period to pass.

Thank you for the update and confirmation. Please try temporarily enabling the debug mode in Plesk and examine the entries logged at /var/log/plesk/panel.log for any warnings and errors.

adelphiaUK , thank you for reporting the banner image issue as well. It is fixed now.

Hello, @biaaas . Are there any AAAA records in the DNS zone of the domain name? If yes, please try either removing them or assigning the same IPv6 address to Plesk.

Yes, the rules appear to be for Windows. However, I believe they can be rewritten for Linux preserving the logic and changing the syntax.

Thank you. Although you are successfully receiving the SSL certificate notifications I still wanted to confirm if there are any failures. Can you confirm which options are selected for this particular notification in Tools & Settings > Notifications?

@LRob , our team added reference to the bug fix in the changelog and the following support article has been updated to outline the need of manual actions in case the issue persists after an update: A lot of warnings appear in php-fpm log after updating Plesk: PHP Warning: Zend OPcache can't be...

Hello, @pixelup . Could you please check the mail logs for the recipient email address: cat /var/log/maillog | grep [email protected]

As far as I am aware, when you suspend a subscription, the underlying IIS application pool isn't automatically shut down. The application pool stays intact, but Plesk takes the associated websites offline. Instead of stopping the process. It simply configures the web server to redirect all...

@safemoon , could you please provide me with an example of the query you are using? Thank you in advance.

@safemoon , it is unlikely for this to be Plesk-specific issue. As suggested by Kaspar, the issue probably occurs due to corruption of the archive. I would recommend to re-attempt the archive creation and extraction again.

@Mr DJ-David Grimsley , there's an older discussion about a similar issue. I haven't personally tested the rewrite rules, but according to other users they worked, so you might want to try testing that out: Resolved - use nodejs and problem with express routing

Peter, I got an update from our team about this case. In a simple way, if SSL/TLS support is disabled for web hosting, neither aut-orenew, nor keep-secured service do not try to reissue a certificate for the domain. Though, if the certificate was issued with a number of SANs (that most probably...

Hi, Martin. Could you please try the workaround suggested in this thread: Question - Error when installing Docker extension If the issue still persists, please let us know if there are any additional entries logged at /var/log/plesk/panel.log.

Hello, @Jens Johansson . The most common reason for the issue you are describing is missing email in Customers > user_name > Editing Contact Info > Email address field for one or more users. To check that, you can execute the following commands: plesk db select id, cname, pname, login, email...

I am not quite sure I understand the question, but if you are asking whether a customer generated backup will take of the disk space allocated to the subscription, yes, it will. A system generated backup should not consume the user's space even if it contains data related to their subscription.

The file should be present even if the license is bought from Plesk. I just wanted to verify if there's a connection issue between the server and Atomicorp. However, since it is not present on the server there's likely a different issue than what I suspected. Could you please get in touch with...

Thank you for the update. For the sake of testing, could you please set it to permissive?

@JulianDot , as far as I can see on some old discussions on Fedora's end this could be related to SELinux. Would you mind confirming its current mode?