Question problem with notifications - Subscription expiry warning

[pixelup]

Server operating system version

Ubuntu 20.04.6 LTS - Plesk Obsidian v18.0.72_build1800250915.05 os_Ubuntu 20.04

Plesk version and microupdate number

Version 18.0.72 Update No. 3

Hello,
I regularly receive email notifications for the following items:
- Subscription expiry warning
- Successful automatic renewal of SSL certificates! (customer digest)

However, for the past few days, I have not been receiving notifications regarding "Subscription expiry warning" (even though I do have hosting accounts that are affected), but I am still receiving notifications for Successful automatic renewal of SSL certificates! (customer digest)".

Notifications for future expirations are configured as follows: Send expiry warnings: 30 days
I have Version 18.0.72 Update No. 3

Does anyone happen to know how to fix this problem?
Thank you for your help.

 

[Sebahat.hadzhi]

Hello, @pixelup . Could you please check the mail logs for the recipient email address:

cat /var/log/maillog | grep [email protected]

 

[pixelup]

Thank you for your reply.
When I look at the logs, the emails have been sent, but none of them correspond to the "Subscription expiry warning".

I would like to reiterate that I am receiving the "Successful automatic renewal of SSL certificates! (customer digest)" emails, but not the "Subscription expiry warning" emails that I usually receive between 6:30 and 7:40.

I have updated Plesk in the hope that this will resolve the issue.

Oct 18 07:43:04 test-up postfix/pickup[107644]: AC9C21C80329: uid=997 from=<[email protected]>
Oct 18 07:43:04 test-up postfix/cleanup[120867]: AC9C21C80329: message-id=<[email protected]>
Oct 18 07:43:04 test-up postfix/qmgr[1194382]: AC9C21C80329: from=<[email protected]>, size=12351, nrcpt=1 (queue active)
Oct 18 07:43:05 test-up postfix/smtp[120888]: AC9C21C80329: to=<[email protected]>, relay=gmail-smtp-in.l.google.com[108.177.15.27]:25, delay=0.94, delays=0.35/0.01/0.09/0.48, dn=2.0.0, status=sent (250 2.0.0 OK 1760766185 5b1f17b1804b1-4715495cbcfsi8969495e9.51 - gsmtp)
Oct 18 07:43:05 test-up postfix/qmgr[1194382]: AC9C21C80329: removed
Oct 18 07:43:04 test-up postfix/pickup[107644]: B00651C80327: uid=997 from=<[email protected]>
Oct 18 07:43:04 test-up postfix/cleanup[120867]: B00651C80327: message-id=<[email protected]>
Oct 18 07:43:04 test-up postfix/qmgr[1194382]: B00651C80327: from=<[email protected]>, size=12338, nrcpt=1 (queue active)
Oct 18 07:43:05 test-up postfix/smtp[120896]: B00651C80327: to=<[email protected]>, relay=ASPMX.L.GOOGLE.COM[173.194.76.27]:25, delay=0.82, delays=0.33/0.02/0.07/0.4, dsn=2.0.0, statussent (250 2.0.0 OK 1760766185 ffacd0b85a97d-427ea5a2996si758979f8f.24 - gsmtp)
Oct 18 07:43:05 test-up postfix/qmgr[1194382]: B00651C80327: removed

 

[Sebahat.hadzhi]

Thank you. Although you are successfully receiving the SSL certificate notifications I still wanted to confirm if there are any failures. Can you confirm which options are selected for this particular notification in Tools & Settings > Notifications?

 

[pixelup]

Hello, here is a screenshot of the settings page for PLESK notifications.
Following the Plesk update on Friday 24th, I received the "Subscription expiry warning" email at 09:07 on the 25th, the header of which you will find below. However, on 26/10 or today, I have not received anything.

X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
Delivered-To: [email protected]
Received: by 2002:a05:6022:1192:b0:e3:5cb6:6729 with SMTP id ch18csp243465lab;
Sat, 25 Oct 2025 00:07:59 -0700 (PDT)
X-Google-Smtp-Source: AGHT+IEOKqGs2fBEPDUV/SbKbW7v4DKg14kE7geSqkFVyyZ0djhrRg2V1GwT9oeZOWaAvThHq2NP
X-Received: by 2002:a17:907:6ea0:b0:b0a:aa7e:a191 with SMTP id a640c23a62f3a-b6d6ffc03b1mr582659066b.57.1761376078918;
Sat, 25 Oct 2025 00:07:58 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1761376078; cv=none;
d=google.com; s=arc-20240605;
b=WEMA65n1jGr3ux//h7M3mrQdfWZZajmQo0tR1Avz38HVgXQ7CyrYue2mNbPj6dWUqz
NISt0GpOQh3o5/gmdNfKsWa7RM/aQicaeejbWs/pVC63YPNKRJSihBVrHPHukF6PA6zS
QjCQuxH1WTYW+/dXA7ekhszsrOoqjFR1pe2b3AuldsXj9/YDTDzddN2L+tPzd0fmcr0W
x5WvhhNZ5+F9uDXa1QZILZNMCnFG2JryCmhFUL/mztj2bfd/yj+Jb3S7NzMfmtwdsR+i
lMhXZ26UgHxm9VVB7MO1XhTZwRmtr1F9jglG2DRKpQqa+KhTqK4Rcm/qTg0kL0cl3ifC
1c5g==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605;
h=message-id:content-transfer-encoding:mime-version:reply-to:sender
:from:date:subject:to;
bh=PWhhWkGUk06aYOhoJjR4yo2Af9Td6p/3gCdaIZKpAnU=;
fh=nvG6lxgxN+pp705DS5B7vvLZlSIk0k3NMDfrXHDUoCI=;
b=YFGV0LG/Ou2CUg9gKFASOU0UHgZXs+exwchWckprK96eNxb+z8m7sGKTUpOlIbyKFx
6XDrHYs+7ItwpOdXJwacdZ4nXIJg124iv1n0fMJYrputYz3Ly+oAIkj8TZn91qnTxcvU
KTWOhxzGiV60tSG2RUZ+fkyQH5a/DUtrCla7TcMOY+ek0WbomvpgOJ82c/5zJX9/nv7S
u0UaXKDn8HxvbFhTtF8PBAfVy4tEMuuH3/BiUdCsVIoI+2YPy9d/87ZrCOCjcdeTyzXr
FkX9WPkAkSpC9W95e1yLzhNqabAMyuGiCqO+Nyx0WaqKsvXv6kZric2W2Kx3rY1mRFV0
tqHQ==;
dara=google.com
ARC-Authentication-Results: i=1; mx.google.com;
spf=pass (google.com: domain of [email protected] designates 62.210.11.136 as permitted sender) smtp.mailfrom=[email protected];
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=pixel-up.net
Return-Path: <[email protected]>
Received: from web.pixel-up.net (web.pixel-up.net. [62.210.11.136])
by mx.google.com with ESMTPS id a640c23a62f3a-b6d876f53cbsi56735366b.660.2025.10.25.00.07.58
for <[email protected]>
(version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
Sat, 25 Oct 2025 00:07:58 -0700 (PDT)
Received-SPF: pass (google.com: domain of [email protected] designates 62.210.11.136 as permitted sender) client-ip=62.210.11.136;
Authentication-Results: mx.google.com;
spf=pass (google.com: domain of [email protected] designates 62.210.11.136 as permitted sender) smtp.mailfrom=[email protected];
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=pixel-up.net
Received: by web.pixel-up.net (Postfix, from userid 997)
id 986D41C82B49; Sat, 25 Oct 2025 09:07:58 +0200 (CEST)
To: =?UTF-8?Q?pixelup?= <[email protected]>
Subject: =?UTF-8?Q?<pixel-up.net>=20Notification=20domaine:=20Le=20ou=20?=
=?UTF-8?Q?les=20domaine(s)=20vont=20bient=C3=B4t=20expirer?=
Date: Sat, 25 Oct 2025 09:07:58 +0200
From: [email protected]
Sender: <[email protected]>
Reply-To: [email protected]
X-Mailer: =?UTF-8?Q?PHP/8.4.12?=
MIME-Version: 1.0
Content-Type: text/html;
charset="UTF-8"
Content-Transfer-Encoding: 8bit
Message-Id: <[email protected]>

 

[Sebahat.hadzhi]

Thank you for the update and confirmation. Please try temporarily enabling the debug mode in Plesk and examine the entries logged at /var/log/plesk/panel.log for any warnings and errors.