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To give more details as to the issue we are having... In order to enable users to connect again we Allowed all incoming traffic in the system policy for incoming traffic, within the Plesk firewall. When this is policy is denied no users can ftp in to the server either by active or passive...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #8 CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION Users can no longer ftp in to our servers since upgrading to the latest MU last week. We have narrowed it down to be firewall related as disabling the plesk...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #7CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION a) We use a scheduled task to run a weekly off-site backup to an FTP location via command line. This has worked fine until the 11.5 Plesk update. The command...

Whilst investigating Plesks Backup not working on our system and checking partitions we have received this same error. Parallels Plesk Panel 11.5.30 MU #5 CentOS 6.3 (Final) 64bit NOT in a container .

Having looked through the logs again we found this which maybe of more use, as mentioned before disk usage via SSH is showing up as 4Gb of a 45gb USR partition. Helath monitor oddly enough lists the usage as 30Gb though ! : [30353]: 23:57:02 ERROR 54bab25c-1f32-43df-8aef-3bf0da07cd90 Runtime...

Hi I tried suspending the domain it mentioned but the same is happening. We have had this backup issue on all our servers since MU3 - with the ftp repository file failing to transfer. Also this is happening on a night when no one will be accessing the servers. The 'failed to pack files' error...

Hi, There is no error that comes up in UI, i've had a look in the logs and the error messages i've found are: "[21362]: 08:11:07 DEBUG ------------------------------------------------------------ [21362]: 08:11:07 DEBUG Migration status reporting initialized. [21362]: 08:11:07 DEBUG Status...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #5 CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION Still having the same problem running ftp backups - MU #5 hasn't made a different for us. Error: <description>Failed to pack files...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #3 CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION Drop down menus appear behind the Image Slider module preventing access to them. STEPS TO REPRODUCE Add a navigation module Create a large sub menu...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #3 CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION You cannot access drop down menus on tablets and phones (tested on ipads and android phones) as they rely on hover over with the mouse - you obviously cant do...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #3 CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION When adding a module to the content area (such as a text and image or gallery module) using the right click feature the module is added into a "On All Pages"...

Sorry, the url is http://www.kirkbyfleetham.n-yorks.sch.uk/classes/junior/# Its happening in IE9/Firefox 21.0 and Chrome The page is full of blog entries which when looking in the WPB editor show the read more link but it is not appearing on the published page. You can still click on the post...

For some reason on all the blog entries on one of our sites the read more / Read the rest of this entry link has disappeared on them. It still shows in the editor but not when the site is published any ideas? Thanks.

Thanks, after a lot of troubleshooting and removing pages of the site until it published again i found the issue to be some empty text and image modules which had been added on a particular page. Removing them fixed the issue. Cheers.

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #1 CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION Having a problem with a particular site not publishing in WPB since upgrading to plesk panel 11.5.30 - getting an error of "The site has not been published...

Hey, no we have had no answer. We have implemented a solution using the backup command line as below, if you look in the plesk help document there is a brief guide to this. We have used the scheduled task tool in Plesk Tools and Settings to run these backup commands as root at varying times. The...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.0.9 MU #45 CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION We have now attempted recovering a backup file to the original server and are getting the same results as above so we can rule out any issues in differences between...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.0.9 MU #45 CentOS 6.4 (Final) 64bit PROBLEM DESCRIPTION We are attempting to restore a 25gb backup file from another server onto a new server. Both servers have the exact same spec, apart from Cent OS version...

-------------------------------------------------------------------------------------------------- PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.0.9 MU #38 CentOS 6.3 (Final) 64bit PROBLEM DESCRIPTION Publishing in Web Presence Builder 11.0.10 using Internet...

Hi, I don't know if this is asking too much of Web Presence Builder, but I thought it worth feeding back as a suggestion. We are using Web Presence Builder with school and the ease of use combined with the ability to create great looking websites means that it has been a great success. As you...