• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. J

    Resolved WP Toolkit failed to copy file /wp-admin/.

    Hi there, I got an error with the WP Toolkit. When I try to back one of the websites up, I got the error message: "Failed to copy file /var/www/vhosts/example.com/httpdocs/wp-admin/. to /var/www/vhosts/example.com/.wp-toolkit/backups/20/files/wp-admin" What I tried so far with out success...
  2. J

    Resolved Logrotation not working

    Hi, one of our server is not rotating their logs (maillog, maillog.processed, fail2ban.log, messages, secure, etc.). I made sure that /etc/cron.daily/logrotate is present. rsyslog is installed and active. To fix the issue I tried to move the file /usr/local/psa/var/logrotate.status and...
  3. J

    Issue renaming main domain doesn't rename the subscription folder

    Hi there, I got a curious situation. Normally, when you rename the main domain of a subscription, Plesk automatically renames the folder within /var/www/vhosts/ accordingly. But this didn't happen. The folder name stayed the same, as the domain name was before. Does anyone have an idea how to...
  4. J

    fail2ban: plesk-wordpress jail is to restrictive

    Username: TITLE fail2ban: plesk-wordpress jail is to restrictive PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian 18.0.61.5, CloudLinux 8.9 PROBLEM DESCRIPTION The fail2ban plesk-wordpress jail catches in an edge case a legitimate login and bans the IP. This...
  5. J

    Issue Backspace key and history don't work in chroot SSH Terminal

    Hi, we have two issues with the SSH Terminal extension with chrooted ssh access. In the chroot shell Backspace is not working. Instead of deleting, it adds a space. And the history got a problem too. When I press arrow up once it shows correctly the last entry, but on a second press it just...
  6. J

    Issue Plesk Onxy with CentOS 7.3 - restore backup permission denied errors

    Hi there, for your information: The permissions for "/var/lib/psa/dumps/domains" are too low in CentOS 7.3. Backup restore in Plesk Onxy with CentOS 7.3 impossible: Warning: Restore hosting "*************" Can not deploy content of domain *************Warning: Archive error: from...
  7. J

    Resolved httpdmng liblog4cplus-1.1.so.9: cannot open shared object file

    Hi there, Hi IgorG, we have a big problem with some plesk server (CentOS7.3), which we have upgrade from plesk 12.5 to plesk 17: [root@74 ~]# /usr/local/psa/admin/bin/httpdmng --help /usr/bin/sw-engine: error while loading shared libraries: liblog4cplus-1.1.so.9: cannot open shared object...
  8. J

    Resolved roundcube.conf missed with entry ServerAlias roundcube.webmail.*

    Hi there, we have upgraded plesk from 12.5 to 17.0.17. Now, i can not find the file "roundcube.conf" under "/etc/httpd/conf/plesk.conf.d/" with the entry: ServerAlias roundcube.webmail.* How/where can i define the webmail ServerAlias for Roundcube? Many our customers have a external domain...
  9. J

    Issue no login into roundcube after update plesk 12.5 to 17

    Hi there, after upgrade from plesk 12.5 to 17, customer can not login into roundcube. I see the follow errors in the log: /var/log/plesk-roundcube/errors [16-Jan-2017 09:37:28 UTC] PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use...
  10. J

    Question secure plesk certificate over CLI does not work

    Hi there, i want to update the plesk certificate (login over the browser). The CLI has nice commands, but no command for "Secure Plesk". How can i set "secure plesk" over CLI? We have to update many server. When i follow the steps in the panel (in the browser) ->"Tools & Settings -> SSL...
  11. J

    Resolved Plesk 12.5 with CentOS 7.3 compatible?

    Hi there, today we have find a CentOS upgrade in the yum repo from CentOS 7.2 to 7.3, that we have installed: cat /etc/redhat-release CentOS Linux release 7.3.1611 (Core) We have installed Plesk 12.5 with MU #55 [root@www74 ~]# cat /root/.autoinstaller/microupdates.xml| grep version...
  12. J

    Issue password encryption for mail users and roundcube error log

    Hi there, i use CentOS 7.2 with Plesk 12.5 MU#52 I have found the PLAIN TEXT password for mail_users in: /usr/local/psa/admin/bin/mail_auth_view and in /var/log/plesk-roundcube/errors! /usr/local/psa/admin/bin/mail_auth_view Authentication database contents...
  13. J

    Question Backup number differently between psa sql and ssh

    Hi everybody, plesk shows me 4 backups for one of our customer. Over SSH (/var/lib/psa/dumps/clients/) i can see 6 backups. In the psa database i can´t find informations about the number of customer backups. Where can i find the information? I would like to check the number between plesk and...
  14. J

    Resolved PHP 5.6.25/7.0.10 updates missing in plesk 12.5.30

    Hello everybody, why was no updates of the new PHP versions in Plesk released? The latest versions are 5.6.24 and 7.0.9. Can we expect updates?
  15. J

    Plesk Migration Manager - DEBUG Free reserved disk space

    Hi there, i want to 70 clients move to a new centos and plesk server, but i have a problem with the Plesk Migration Manager: Source System: Virtualization: Parallels Cloud Server 6.0.10 SP1 (build 6.0.10-3174) OS: CentOS 6.7 (Final) Plesk: 12.0.18 Update #63 [root@www ~]# df -h Filesystem...
  16. J

    bug or feature? php cron for customers without ssh

    Hi there, my system: OS: ‪CentOS Linux 7.2.1511 (Core)‬, Plesk Version 12.5.30 Update #23 I have a strange event with a php-cronjob for customers. Access to the server over SSH: forbidden Scheduler management in hosting subscription: enable Now my problem: We have a customer with a scheduled...
  17. J

    solved - DNS Blackhole Lists over CLI, possible?

    Hi there, how can I update the "Blackhole Lists" using CLI (Plesk12/12.5 CentOS6/7)? I have found nothing in the manual. I mean the list under: Tools a. Settings -> Mail Server Settings -> DNS zones for DNSBL service I used Postfix. Of course I can edit /etc/postfx/main.cf, but Plesk can...
  18. J

    spamassassin for ALL existing mailboxes

    Hi there, the command "/usr/local/psa/bin/spamassassin --update [email protected] -status true" activated spamassassin only for one mailbox. How can i activate spamassassin for all existing mailboxes? many thanks Erik
  19. J

    disable automatic greylisting activation for new domains

    Hi there, how can I disable greylisting automatically for new domains in Plesk 12 and Plesk 12.5? # Enable greylisting Tools & Settings -> Spam Filter -> Switch on server-wide greylisting spam protection -> This Option activated the Checkbox in the subscriptions under Mail -> Mail Settings ->...
  20. J

    mpm_event increase MaxRequestWorkers with Plesk 12.5

    Hi there, with CentOS 7 and Apache 2.4, the Prefork MPM will be used by default, but with Plesk 12.5 it´s mpm_event. Where is the configuration file for mpm_event with Plesk 12.5? I have only found a file for prefork: cat /etc/httpd/conf.d/mpm_prefork.conf # prefork MPM # StartServers...
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