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Trying to install Prestashop 1.6.1.2 from Plesk application storage I've got an error: Non-zero exit status returned by script. Output stream: ' PHP Warning: array_merge(): Argument #1 is not an array in /var/www/vhosts/example.com/httpdocs/prestashop/install/controllers/http/process.php on...

Dear support team, AFAIK PMA is able to save user's sql queries in internal database. It is enough create database for PMA and make some changes in config.inc.php in regular PMA. Because of Plesk manages PMA configuration I want to know is there a possible to enable sql history in PMA for...

Dear support team, We bought plesk 11.0 licence key (PLSK.02213702.0000). It expired at 24 Fed 2013. When we try to update it by clicking on Get Keys, Plesk reports us: The updated key is not valid. Update key status: "This license key is detected as terminated. No further actions with this...

Good day people! My directory /var/www was deleted by accident. Is there a way to regenerate all subscription files? I know this action won't recovery my data. All I want is fresh subscriptions. Thank you.

Dear support team, We got an error when customers try to change subscription name. When this happens users couldn't connect to FTP. Plesk changes the homedir but doesn't recreate the webspace. As the result user doesn't see DOCROOT directories like httpdocs, site1, site2, etc. Can you suggest...

Hi, people! I'm trying to install Prestashop from Application catalog, but I need older version. Catalog has version 1.5.3.1-9, I need version 1.4.8.2-1. I've found this version on site http://www.apsstandard.org and download it. Then I've uploaded it in plesk panel by this instruction...

[SOLVED] Plesk 11.0.9 - unable to view log files in panel Dear support team, I unable to see site log files (access_log or error_log). The panel opens a new empty window with no record. In /var/log/sw-cp-server/error_log I got this: I've checked for compression modules After this I...

Dear support team! I have a bug described below, can you please give me any solution? PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE OS Linux 2.6.32-5-amd64 (Debian squeeze) Plesk Version 10.4.4 , update #49; install date - april 19, 2013 03:27 AM PROBLEM DESCRIPTION When a...

Hi, while attempting to sync modified service plan in Plesk's Customer and Business Manager I get this error: Error: The following errors occurred while syncing the selected plans: Failed to sync plan #23: Failed to repair the plan in panel 'Local Parallels Plesk Panel server...

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE OS Linux 2.6.32-5-amd64 (Debian squeeze) Plesk Version 10.4.4 , update #47; install date - november 9, 2012 03:27 AM PROBLEM DESCRIPTION Subscribers unable to delete their own domains completely. Domain deletes from list of...

It seems like there is a problem with logging https connections through the pipelog along with enabled nginx. When the pipelog starts it retrieves the https port as an argument to parse shared access log and to separate secured and non-secured connections. By default LogFormat for access logs...