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Thanks for your reply, Igor. I did not know that this is possible and will do so. As of now, I thought support is only available here at the forums. Thanks for your input! :)

Thanks for your input! I do not have any special chars in the username. Honestly, I don't know why this is happening... - Sometimes it works for both servers, most of the time it doesn't - I cannot access the "FTP repository" tab within Plesk, as it times out - The repository files remain...

Two other admins I know have the same problem with automatic backups. This is not exclusive to my system, there is a bug somewhere in Plesk. Come on, Plesk team. There must be a solution to this! :( I pay good money for my licenses, and your product is not working as it should. Backups are...

Well, there seems to be a problem with the Plesk backup routine. There are several errors, but I guess they are not related to the FTP problems. backup.log (I shortened it somewhat) [2014-07-29 02:40:22.984|5056] Warning: Exception ignored ( psadumpagent.SilentException: Template item...

Since MU #9 it works again for one of the two servers. The other one still freezes when even selecting the "ftp repository"-tab in the backup manager. Should I open a ticket or bug report for this?

Thanks for your reply, Igor. Unfortunately this did not help. Backups are still aborted with the message: It isn't even possible to change to the "Personal FTP repository"-tab because it times out. Any ideas? :-/

Hey guys, just as I finally managed to get daily backups to my FTP repositories running it stopped to work after upgrading to 12.x I have two servers with Win 2008 R2 running and a NAS within the network that is accessible via FTP. It is accessible via FTP from the Remote Desktop of the...

Well, it did not work. Sometimes it works, sometimes it doesn't. :( Still the same problem. Any idea?

Another question: Within Plesk I set up that passive mode will be used for FTP transfer. Within the registry I can see that the "FtpPassiveMode" DWORD value is "0". Is that correct?

Thanks! I will try that and post if it was a success :)

You logged in to customer view with "path 1", but the support staff means the admin login at https://yourdomain.com:8443/ There you can find the option to select a webmail client.

May be a problem with changes in the php.ini, most 500 errors derive from that. As far as I see in the release info about MU #33 nothing php-related was changed. So this may be some mumbo jumbo mess-up with IIS as Plesk sometimes does. Have a look at the IIS snap-in at the Server Manager and...

Just a heads up to all of you: ME Standard supports IMAP now without any modifications made by Parallels. It is a "new" feature for ME 4 now :)

Two servers running Windows Server 2008 R2 and Plesk 11.5.30 MU #33 are running into the same problem with my daily FTP backup. Problem is, the backup is fine as such, but the upload fails with the following error message: This happens 99% of the time, just every now and then a file is...

I did some research with a sandbox server. FTP remote backups won't work with basically betaFTP and proFTP. Furthermore it depends on the installed version on the target server. Somehow the chain of commands seem to be messed up. As the Parallels-team doesn't seem to care to fix this bug I...

Nothing? Really? :( With all the bugs I experience in 11.5 I'm starting to think that upgrading Plesk was a bad idea. My panel updates every second night with the same micro-update (still fixing this one, right?), backups won't work and the health monitor is acting crazy. Panel 11.0.x worked...

I'm having the same problem here. :( I have betaFTP running at some linux machine that just stores backups. That worked nice until 11.0.x. During upgrade to 11.5.x Plesk adopted the credentials I set up under the old version. Since then it was not possible to store a backup on the remote FTP...

Hey Plesk team and users, connected to my other question regarding hMailserver and Plesk 11.5 for Windows I still need to transfer/upgrade two other servers to Plesk 11.5 - and these two are using hMailserver. During the upgrade to Plesk 11.5.x hMailserver is kicked out and Mail Enable SE...

Yeah, I really did not do that. My fault... on the other hand, some warning would be nice. Maybe force users to do the pre-upgrade check? So, the MailEnable "Plesk version" is a special edition of the standard edition supporting IMAP? Is that correct?

Hey folks, Until yesterday I used Win 2008R2 and Plesk 11.0.x and I thought it would be a good idea to upgrade to Plesk 11.5.x. Autoinstaller did a fine job, everything works smoothly. Well, not everything as Plesk 11.5 does not support hMailserver any more, which I used as mailserver...