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Hi when i install a new plesk instance and trying to activate with new license, i get this error: the activation code is not valid. funny thing is, when i chose trial and then activate it works fine. Noam

Hi I am using plesk 18 on centos 7.4 8 ram 8 cpu when i try to create file or directory on a subdomain with the file manager i get these errors: Internal error: {"redirect":"\/","status":"success","statusMessages":[]} and: Cannot read property 'replace' of undefined cloudn't find anything on...

Hi our client constantly receives an email about php error, here it is: "Updates were not installed for the following items: 1. Website "דף נחיתה - עולמיינד" (דף נחיתה – עולמיינד – הערכה מקדימה לאוטיזם): PHP Warning: PHP Startup: Unable to load dynamic library...

Hi we are trying to connect to MSSQL from our plesk server, but when we run the page we get this error: mod_fcgid: stderr: PHP Warning: odbc_connect(): SQL error: [unixODBC][Driver Manager]Data source name not found, and no default driver specified, SQL state IM002 in SQLConnect in <file name>...

Hi i have build a VMWare image of basic centos 7 server with plesk after basic installation (before entering gui) so i cloud create new servers with plesk fast. but i have noticed a problem that some servers share, after installing a purchased license, i get the following error now and then...

Hi i have plesk 17.5 installed with PROftpd. somehow plesk suddenly changes password, it can be seen inside FTP logs(/var/log/secure): Sep 14 14:32:28 cp1 proftpd: pam_unix(proftpd:session): session opened for user XXXXXX by (uid=0) Sep 14 14:32:28 cp1 proftpd[13839]: 0.0.0.0...

Hi i wanted to have plesk secured with lets encrypt. i followed this article: How to secure Plesk login page with Let's Encrypt certificate which didn't work for some reason. i mean that after doing all of the steps i still get certificate error. what i did: 1) built a sub-domain 2) pointed an...

Hi I'm having a issue with connecting my percona cluster with plesk. everytime i try to connect from plesk (tools&settings -> add database) to the percona cluster i get this error: Error: The test connection to the database server has failed because the supplied account does not possess...

Hi I have an issue with the docker images, when i try to list docker images from the catalog i just can see anything, plesk writes this: "No images are available in the catalog." please help Noam

Hi i want to have a plesk server that mount domain's httpdocs with httpdocs of another plesk server. is it possible? will it work? my goal is to create a 2 web servers that serve the website but they get their files and db from one backend server both behind load balancer, which enables more...

Hi i have a new client that wants to run Java application with tomcat and wordpress (which usually runs with apache) on the same server and both on port 80. can you suggest a known solution for this combination(which requires a web server for PHP and for JAVA) and what you think is the best OS...

Hi im trying to migrate a website from plesk 12.5 on server 2012 to plesk onyx on server 2016, migration went well and also "migrate databases" was checked. but when checked i saw that plesk was not migrating the databases. is there a problem with MSSQL migration? Noam

Hi I had serveral websites migrated from plesk 11.5 (ubuntu 12.04) to plesk 17 (Centos 7), and everything looked OK, when all the sudden i started to get this error: "Failed to connect to target Plesk server by Plesk API: Plesk error [1006]: Access to API is disabled for XXX.XXX.XXX.XXX" i...

Hi the last two days when i install plesk onyx on server 2016, i have a wierd issue with the plesk admin panel. when trying to get to plesk i get error 403.14 and after a few checks i found out that the whole admin folder is missing files inside of it. this is a fresh copy of server 2016 when...

Hi everytime i try to install whois with: yum install whois -y i get an error says: No package whois available. Error: Nothing to do looks to me that repositories are messed up. can i get some detailed help? Noam

Hi we have a plesk 11.5 server that is scheduled to make daily backups. but unfortunately the server doesn't really makes the backups. i tried to follow the logs that this KB is supplying, but they were not usable and i could not remake the failure. can you please give me a way to find out the...

Hi i would like to install python and run .py scripts in httpdocs, also i have read here, that this is possible through plesk onyx. so what would be the best practice to install python on centos 7 and make it competable with plesk onyx. detailed instruction if possible. thank's in advance Noam

Hi we have a CenotOS 7 with plesk 12.5, plesk is not working and also the "plesk repair" or "plesk install" commands are hanging. can't find anything in the logs. do you have a way to solve things or where to start? Noam

Hi One of our clients has a CentOS 7 container with plesk 12.5. we have a problem with mail sent from mail() php script. after investigation I have found that the problem occurs with one domain, it turned out that this domain name is the name of the server also. so i had changed the server...

Hi i was trying to remove nano after someone was trying to make nano colorful and was unsuccessful. then i got these errors when trying to do "yum remove nano": Warning: RPMDB altered outside of yum. ** Found 3 pre-existing rpmdb problem(s), 'yum check' output follows...