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Hi A client has problems renewing the Let's Encrypt certificates for his websites. He is using external DNS servers, not linked to his Plesk server. Is the TXT _acme record updated every time the certificate is renewed? In other words, does he have to manually update the TXT records of his...

Hi I have read the 'System Updates' documentation, but some things are unclear for me. I'm eg. using Debian as the OS. When 'Automatically install system package updates' is checked: Will this do an 'apt upgrade' or what exactly? When will it do that? Can we schedule that? When a reboot is...

Hi I removed (uninstalled) PHP 8.0 via Plesk Installer. All Service Plans are updated to use PHP 8.1 by default. I get this error with the add-on plans. These plans don't have PHP enabled. This add-on plan only adds 10 extra domains to the subscription, but doesn't change anything else...

Hi On a new Debian 12 installation, I get this logged into /var/log/messages # cat /etc/apparmor.d/local/usr.sbin.named # Site-specific additions and overrides for usr.sbin.named. # For more details, please see /etc/apparmor.d/local/README. # chrooted named /var/named/run-root/** rw...

Hi When I want to change a subscription from the default 'Unlimited' plan to a custom one, this error is logged in panel.log: This is in a reseller account which doesn't have the permission 'Log rotation management' enabled.

Hi With the 'Panel & Migration manager' in the admin panel, it is possible to authenticate to the source server with an SSH key. With the 'Importing Websites' option for the customer, I can only get SSH password authentication working instead. Am I missing something? Thanks

Hi I should have to upgrade the serial number of a DNS zone manually. How can I do this in Plesk? Situation: a migration from another server where the zone has a higher serial number (luckily it has format yyyymmddnn). Thank you

Hi I want to control and update Plesk via the CLI. Some questions: What is the difference between plesk installer update and plesk installer upgrade ? How can I run an upgrade from eg 18.0.57 Update 1 to 18.0.57 Update 2? How can I upgrade the extensions via CLI? Thanks

Hi When a client changes a DNS record, he mostly (mostly, not every time) he get the following message after saving his change and 'apply the zone update'. The global DNS template wasn't changed.

Hi In DNS Settings > Server-wide settings, I want to add the notify yes; also-notify { ... } records. But when I save these changes, I get this error: The log from panel.log: It's a fresh Plesk installation on Debian 12. Thanks

Hi Situation I've created a reseller plan with some limitations, like: unchecked 'backup [...] remote storage unchecked 'WP Toolkit Smart PHP Update' unchecked 'Database server selection set '0' value for 'WordPress websites with Smart Update' Problem A reseller with this plan can still...

Hi Does Plesk support Debian 12 and all components? For Debian 11, some components like WatchDog, Mailman, Webalizer and ModSecruity are still not available (regarding to this article). Do all components work, or are there any known incompatibilities? Thanks

Hi We are planning to remove PHP 7.4 from our servers. Before we do this, we want to move all sites with PHP 7.4 enabled to PHP 8.1. How can we change the PHP handler via CLI from all sites using PHP 7.4 to PHP 8.1? And leaving sites that are using PHP 8.0 or 8.2 untouched? Thanks

Hi I have a question / problem with the SSL-IT HSTS implementation. When I test the hosted websites on ssllabs.com, then the result is that HSTS is not configured and OCSP stapling is not active. When I test on hstpreload.org, I get two errors: Error: No HSTS header Response error: No HSTS...

Hi In the Plesk Help Center, in the article 'Does Plesk support Debian 11' it is stated that ModSecurity Atomic rule set is not supported. Is there any prospect in supporting the (Advanced) Atomic rule set on Debian 11? What rule set do you use / advice? Thanks Kris

Hi On the 'software requirements' page, I read that apparmor must be disabled on Debian. Is that still the case? Thanks Kris

Hello When I delete zones in Plesk (which is the Master DNS), they are not deleted on the Slave DNS servers. Adding and modifying zones is not a problem, but zone files are not removed on the slave DNS servers when they are removed from the Plesk Master DNS server. It seems that no 'rndc...

Hi I'm going to install a new Plesk server. How can I export a copy of the configuration of an existing Plesk server so all the settings are the same? I'm aware and familiar with the Migration tool and the Service plan exporter plugin. But I'm looking for a solution to export/import the Plesk...

Hi CentOS and RedHat announced that the support for CentOS 8 will end at the end of 2021. They are shifting focus from CentOS Linux to CentOS Stream. At this moment, Plesk isn't supporting CentOS Stream. I'm curious how this shift will be adopted in Plesk. Announcements: CentOS Project shifts...

Hi I'm a bit confused with some service plan settings. I get this warning when I save a service plan: PHP handler: FPM served by nginx Hosting settings management: enabled Setup of potentially insecure web scripting options that override provider's policy: disabled...