• If you are still using CentOS 7.9, it's time to convert to Alma 8 with the free centos2alma tool by Plesk or Plesk Migrator. Please let us know your experiences or concerns in this thread:
    CentOS2Alma discussion

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    Issue Urgent - mail service is turned off for one domain and I cannot switch it back on!

    Yes, I did see that, thanks, but Plesk licenses are expensive enough already without adding another 50% for support. As I've moved it to another server site I will just delete the site on the old server. Shame as this might have helped to iron out this problem for future releases, but never...
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    Issue Urgent - mail service is turned off for one domain and I cannot switch it back on!

    Hi Peter, Thanks for your response. I tried to do that but it seems I cannot as my Plesk license is purchased via a reseller. I guess I will have to ask them to look at this, so based on previous experience this problem will never be solved. Thanks anyway.
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    Issue Urgent - mail service is turned off for one domain and I cannot switch it back on!

    Thanks ChristophRo, appreciate the resolution. But is there anybody here from Plesk who has any idea why this happens, and how to easily fix this without the backup/restore? This is a subscription that's been running since 2007 without ever seeing this issue before! Thanks, Greg.
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    Issue Urgent - mail service is turned off for one domain and I cannot switch it back on!

    Er.... thanks... but is there any way of fixing it without deleting all their mail accounts?!!!! Thanks, Greg.
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    Issue Urgent - mail service is turned off for one domain and I cannot switch it back on!

    Hi Peter, Thanks for the response. The client and site are active at all levels. This is the problem (see picture) - the mail service is set to "Disable incoming" and no amount of changing that in the GUI or command-line has had any affect. I moved them to another server, which worked...
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    Issue Urgent - mail service is turned off for one domain and I cannot switch it back on!

    Morning all, I woke up to one site suspended as they had exceeded disk space limits overnight. I reactivated the site. However, the mail srvice for all their users says "The mail service is switched off" and I cannot turn it back on! It says successful but the service has stayed off. I've...
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    Issue Generating a LetsEncrypt wildcard cert does not present me with the necessary DNS record

    Hi, I have a problem with letsencrypt wildcard certs, in that I am (nearly) never presented with the DNS record to set up. I'm following the article here - https://support.plesk.com/hc/en-us/articles/115000490174--How-to-install-wildcard-certificates-in-Plesk-with-Let-s-Encrypt- It says -...
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    Resolved How to force Wordpress toolkit to send emails

    Hi @vbelich, That is absolutely perfect - many thanks for that! I've run the instances-auto-update.php and it has identified a problem with a particular site on one server. Maybe that's what's causing all the problems! I will take this up with our web designer tomorrow as it seems to be related...
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    Resolved How to force Wordpress toolkit to send emails

    Does anybody have any further thoughts on this? Today we received one email for one subscription requiring wordpress updates. I've run through manually and there are 10 subscriptions that need wordpress updates. But we received an email for just one of them.
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    Resolved How to force Wordpress toolkit to send emails

    Hi Avatolin, Thanks for the response. The notification settings are set correctly, in that customer digests are set to notify the customer with a copy to ourselves. As I said, we do get the emails, but only sporadicly. Could it be that customer digests are only sent periodically and aren't...
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    Resolved How to force Wordpress toolkit to send emails

    Any thoughts anybody? We're once again checking the Plesk servers manually and finding they've not sent us emails telling us there are wordpress updates available. Thanks.
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    Resolved How to force Wordpress toolkit to send emails

    Hi, We have Plesk Toolkit configured and it sometimes sends us emails regarding the updates required for each website. However, I have a web designer telling me it's not sending emails for all the updates that are required for each site, ie the Plesk Wordpress Toolkit says there are x updates...
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    Resolved Mailbox over quota but still receiving email

    Hi Aytalina, Many thanks for your response. I ran the above commands and whilst it said "no errors fixed" the output from the head command was different after running the repair command, and I've just seen a bounce message in the logs - 4.2.2 Mailbox full; So it looks like that did it! :)...
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    Resolved Mailbox over quota but still receiving email

    Hi, I have a subscription that contains lots of mailboxes, all set to a 1 Gb limit. One of the mailboxes is over that 1Gb limit but still receives email! The subscription is set to no overuse, but has to be set to unlimited disk space, so the subscription is not disabled when one mailbox...
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    Resolved Plesk backup error message

    Well I fixed it, but not sure I would recommend this approach! I removed Plesk - plesk installer --remove-everything I had problems putting it back. One of my repos was disabled. Once I'd worked this out I was able to put it back - wget https://autoinstall.plesk.com/plesk-installer chmod +x...
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    Resolved Plesk backup error message

    Thanks for the response. The only version it offered was 18.0.40 (currently installed) I went with that. Tried again... still says it needs the update! Any further ideas? Thanks, Greg.
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    Resolved Plesk backup error message

    Aha! That might be this - Preparing Your System for Product Installation =============================================================================== There are 0 packages required for the product to function properly which were not found in your system. There are 1 packages that need to...
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    Resolved Plesk backup error message

    Hi, I'm running half a dozen servers on CentOS 8. They all use the plesk backup mechanism and have done for years, but today one of the servers has an issue. I run this command line - /usr/local/psa/bin/pleskbackup server --output-file=/path/to/outputfile -v Today I get this error -...
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    Resolved TLS/SNI issue receiving emails from google

    Hi Peter, Thanks for the suggestion. I'd found the same articles and had trawled through many .pem files looking for ---- instead of -----, but I never found it. In the end I found I hadn't secured various website mail servers sites with the LE SSL certs, which I found because I had very few sni...
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