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Hi all, Since two days, my users can't access their mailbox nor send emails with authentification. I've been troubleshooting this for some hours now and here are my findings: When I try to test the auth login, I get an error message: 535 5.7.8 Error: authentication failed: encryption...

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Hi, I have installed an SSL certificate on my website since last saturday the 1st of May, and forced redirection to https URLs via .htaccess. Since then, I cannot see any statistics in AWStats. All values stops after the implementation of the certificate. Any idea why ? How can I continue to...

Hi, Since I have updated Plesk 11.0.9 to 11.5.30 in Windows (6.1.7601), I cannot use some programs from the panel, and jmail does not work anymore. For the control panel, I get the following error when I try to open the file manager: Internal error: Unable to start ("C:\Program Files...

Hi, In plesk for Linux, I have managed to use multiple certificates for multiple domains on a shared IP. In plesk 11 for Windows, I can't find a way around this... Can anyone give me advice ?

Hi, I don't get how this works. I have moved the server root to D:\Inetpub In that folder, I have a D:\Inetpub\vhosts folder with all sites. Then, I have D:\Inetpub\vhosts\Server\8\localuser, I find user folders with duplicate files that I can find in a vhosts subfolder.... Why is...

Hi, I have subscription users with email address like [email protected] In the SOA record, it shows [email protected] As I understood from what I read, the email in the SOA is expressed as first.last.domain.tld so I guess named is replacing the 1st "." with a "@". Is there...

Well, isn't that message funny ? Found in "Health monitoring": Looks like a bug

Hi, The domain level backup is not working anymore since 10.3.0, and 10.3.1 doesn't fix this issue. It was perfectly working before the update to 10.3.0. Seems to be a permission problem, according the stderr file below. But why now ? what did you chance ? please help fix this...

Hi, When I installed Plesk 10, my server had a var with 5GB. Later on, I resized /var to 300GB. But the health monitor keeps saying I have 5GB, and this is the funny result: 244.3% used (12.5 GB out of 5.13 GB) (?) How can I reset the disk size health monitor see ? note that I have...

Hi, When I try to configure the FTP repository for the server backup, I get an error saying the server cannot be reach, and I have to check my settings. MY SETTINGS ARE CORRECT !!! I can access my server with ncftp and ftp with the same settings. Therefore WTH can't plesk access...

Hi folks, For those who need inspiration to make their own pleskbackup script, I've made one to backup server config, reseller configs, and all domains. You can find it on my blog at http://www.superkikim.com The article is in french, but you can download the script at the end of the...

Hi, the maillog and smtp log files are in the wrong directory... They are in /opt/psa/var/log instead of /var/log How can I change this ? Additionnally, my files are huge (5GB for maillog, and 8GB for maillog.processed). What can I do to have a log rotation on these logs in order not...

Hi, Could anyone tell me what should I do with this log file ? <?xml version="1.0"?> <execution-result status="success"><object name="resel_x" type="reseller"><object name="somedomain.com" type="domain"><message code="AssertionFailed" severity="error"><context>virtual std::string...

Hi, I have some Apache processes that use all my four cores at 100%. This is most probably a PHP script issue. How can I troubleshoot that ? Is there anyway to dig an apache process to know what is running behind it ? what script, for what domain ?

Hi, SPF has been discussed many times over the Internet. Yes, I have found and read the openspf website. But It is still not clear to me how to handle this with Plesk. Let's have a scenario (I take private addresses just for the example...) plesk is installed on: plesk.mydomain.com...

Hi, When I start the statistics script manually to update a domain it updates the awstats data correctly, but then fail with the following message: statistics: idn_toascii() failed: Stringprep error statistics: idn_toascii() failed: Stringprep error How can I troubleshoot this ?

Hi, I use pleskbackup cli to make my backup every night. Sometimes, everything goes well, and my 12 domains are backed up succesfully in less then 20 minutes, and sometimes, it takes two or three ours for the same domains. When I look at what happens, it appears that some days, a domain...

Hi, I have a backup script backing up each domain separately. Sometimes, everything goes perfectly. My 1st bunch of domains (12 domains) is done within 10 minutes, and the 32 remaning domains are done in two hours. But sometimes, like last night, the script stay still during the backup for...

Hi, Some of my customers are complaining because they don't receive some emails. I have experienced the issue myself. I have checked the logs for the sender of an email I was waiting for. I found "relaylock" issues... I understand what relaylock is. It can be someone trying to send...