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Hello, we have a couple windows 2008 r2 SP1 servers running plesk 11.5.x We need to update the OpenSSL library that php uses as well as cURL. Does anyone have instructions for doing this as it relates to a web server running plesk and php sites? Current version of OpenSSL: 0.9.8...

Confirmed a PVC issue and they provided a work around script ( a replacement PHP file for: C:\Program Files (x86)\Parallels\Plesk\admin\plib\Ftp\UserManager\Abstract.php) They say the fix will be in the next release. Ticket ID: 1954500

Yes, that was suggested by the support team, however that is not the issue. They have currently reproduced the errors on a test server they have and are treating it as an error in the plesk software. They are working on a fix. I will post here when there is resolution.

Hello, we have several installations of plesk 11.5 for Windows. It was just brought to our attention today that when a new FTP user is created and allowed access to / They receive the following erorr after logging in and trying to access another directory: "550 the filename directory...

Hello, we just had one of our plesk 11.0.9 servers auto-update, indicating it is at update #62 No info on #62 here: http://download1.parallels.com/Plesk/PP11/parallels-plesk-panel-11-windows-updates-release-notes.html Do the update definitions usually come out after the update or is this...

Resolved: This happens when the "Hosting Settings Management" option is ticked (check box is ticked). When this option is set, it will not change the hosting settings of any existing subscriptions that are being moved to use the plan. Draw-back: Now the customers cannot change their PHP...

OS Microsoft Windows Server 2008 R2 Service Pack 1 Panel version 11.5.30 Update #47 Hello, We have a few hosting plans setup with different "allowances" for each. In Basic Hosting: The website permissions allow basic html and PHP In Windows Advanced: The website settings allow for...

You could use a cloud-based fail-over service. This way, your DNS remains the same and all traffic is routed to the primary server. In the event of a failure, traffic would be sent to the secondary server. The challenge is, keeping your database in sync.

Windows Server 2008 R2 SP1, Plesk Panel 11.0.9 Hello, I've previously downloaded a backup from the server repository and removed it using the plesk panel. Today, I have uploaded that file to the serer repository and I see it in Plesk panel, but I do not see the 155MB file in...

Ended up using a desktop MySQL admin tool (MySQL WorkBench) to do the import. Problem not solved but at least it's done.

Hello, I've searched the forums and the only thing I could come up with was related to older 32bit systems. I'm trying to restore a 600MB database which was uploaded to the repository in plesk. This database backup did NOT originate from this server, but rather I'm attempting to overwrite...

This was solved. Bandwidth updates and add-ons will not apply to the hosting package if it is "locked" for any reason. In order to allow the add-on, you must first determine why the package is locked (so you can reproduce and lock later). Next, unlock and sync the hosting package, then ADD...

Type? Virtuozzo of course.

OS Microsoft Windows Server 2008 R2 Service Pack 1 Panel version 11.5.30 Update #35, last updated at Mar 7, 2014 04:41 AM The system is up-to-date; last checked at Mar 7, 2014 04:41 AM ======================= Under Tools & Settings > Server Information: It is also showing 0MB RAM used of 2GB...

Follow-up on this. This was resolved after reaching out to a Parallels connection I had on Linked in. Desperate, I sent him an email and asked if he could think of a way to make progress. Within two hours, I had a new ticket and a phone call from Parallels. The issue was closed within a...

Hello, I've recently installed the mobile manager and it's showing that 0% of the RAM is being used on our VPS, when in fact the server is sitting idle using 1.6GB of the 2.0GB available. See attached screenshot:

Running Plesk 11.0.9 Windows 2008 R2 We host several sites. One customer in particular has a locked default hosting package (for custom scripting needs under their website setttings) and we have applied an add-on of 10GB of bandwidth. The system does not show that it has increased their...

Hello, I'm sorry if this cross posted from the linux plesk 10 thread......I searched and came up with a thread but realized after that my "reply" was in the wrong sub-forum. Is there an easy way to find out why a subscription is locked or which parameters are different that the service plan...

Still silence from Parallels regarding this. I have several tickets into them and no-one has contacted our company. Any ideas how to make progress with this and Parallels? I have everything documented from the ticket numbers to the notice Parallels sent indicating they are aware of...

I also wonder if there is a way to determine which parameters are changed from the service plan so I can figure out why plans are locked from synching. Using Windows Plesk Panel 11.