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Hi, I am expanding some internal systems to allow keys to be downgraded when required, unfortunately, the API documentation is a little cryptic. partner10.downgradeKey The API requires that the 3rd parameter is "name of the upgrade plan to remove". I thought I would be able to use the...

Hi, Does anyone have any script examples for the partner API using PHP? I have been trying to get it to work using cURL and basic authentication (as detailed in the documentation), but keep getting authorisation failed. An example of how to successfully authenticate would be all I need if...

Been investigating a problem on a server and the issue appears to stem from SELinux. The initial fault was when trying to login you got the following error: Status: Connecting to xxx.xxx.xxx.xxx:21... Status: Connection established, waiting for welcome message... Response: 220...

Hi, This isn't to do with Plesk 9, but thought this might be the most relevant place to ask. I have a Plesk 8 server that was recently built (we are upgrading a number of servers that are on Plesk 8 and built a new Plesk 8 server to migrate the old servers to and then we will upgrade that...

Migration from Plesk 10.4 to 11.5 failing: Issue Within Plesk 10.4 server the user has no existing scheduled jobs (Cronjobs) When migrating a domain to 11.5 the following error is generated: Checking the old server: #cat /var/spool/cron/crontabs/username # DO NOT EDIT THIS FILE - edit...

Hi, I have searched around but been unable to find a list of codes (even searching the API docs to no avail). What do the domain status codes mean, is there a list that clearly explains them? Reason for asking this is I have a domain thats status changed, in the action log it says...

Hi, Would anyone be able to help me with the 2 following questions? Is there a way to export a list of the domains on the server to a text file? Is there a way to export a list of the users and the account that owns them to a text file?

Getting the constant error: Error: New files of configuration for Apache web server were not built due to errors in configuration templates. The detailed error message was e-mailed to you, so please check the e-mail, fix the errors, and click here to retry generating configuration...

Hi, A feature that would be of great benefit would be to allow notes on Clients, Resellers and Domains. With the ability to set the visibility of notes to Administrator, Reseller, Client, Domain User. It doesnt need to be a large area, and only has to allow a few hundred characters. The...

Hi, I am looking to create a way to connect to multiple servers (will be across multiple files as we have Plesk version from 8 to 10 in operation) and get a list of all the domains on those servers, and possibly the IP associated with that domain. How can I achieve this with an API call...

Having an issue with an ODBC. The customer was transitioned to a new Plesk 10 model and then the website stopped working. Checking the ODBC from within Plesk it firstly had a green tick next to it, then testing the connection it gave the error: Error: Unable to connect to the data source...

We are having massive problems with Plesk 10 and the way it handles customers and clients. I would go in to a tirade about how ineffectively it is designed but that wont help matters. The problems: Added domains using the "subscriptions" feature, there are no customer accounts. Now we...

Created a password protected directory but it keeps failing. when checking the logs it returns: [Thu Jul 07 13:02:52 2011] [error] [client xxx.xxx.xxx.xxx] (2)No such file or directory: Could not open password file: /home/tb1234/.htpasswds/public_html/admin/passwd But this is nothing to do...

Hi, Is it just me or is Plesk 10 the most convoluted piece of software? we have had nothing but negative comments from our customers about it. Anyhow, I am trying to migrate a reseller from one server to another, but cant do it using the migration manager. Where is the option to...

I have just upgraded my license for Plesk to enable Parallels Premium Antivirus, however whilst it is installed and I can configure it per a domain I can not find the features as listed on the Parallels page: Options to repair, rename, or delete infected files Virus scan archives (.zip...

Hi, Created a backup on 9.3 using the backup manager, downloaded it and then uploaded it to the backup manager on the 9.5 server, I get the response: Information: Backup was uploaded to server repository. So all looks ok, but can not see it in the list of backups, when looking on the...

Plesk: 9.5.2 OS: Ubuntu Hardy 8.04 I have been crawling around the internet looking for a way to install mod_security, however I have been unable to come up with a guide on how to do this. Most refer to installing it with "apt-get install libapache2-mod-security" and the documentation over...

Hi, Is there a way to set the catch all for all domains to go reject, unless a customer has already set the address? Getting a ridiculous amount of spam at the moment and looking at the log analyser it says: "Someone is trying to send to an email address which does not exist, but the...

Hi, Appears that my server will not start smtp, simply stating: Problems found: The SMTP server service is switched off. Solutions: Restart the SMTP server service. I cant get past this menu to the main server menu. I have tracked down the issue to being the rblsmtpd list and found...