• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

crash

  1. F

    Issue PHP suddenly crashes

    I don't know why, but lately I've been having the problem that suddenly, without any changes or really noticeable events in the logs, PHP just crashes and then only the following error is displayed in the access log: 25130#0: *26793910 connect() to...
  2. AdrianC

    Question php82-fpm stops responding, how to tune, debug, check variables

    Hello. I need help debugging this... Using: Plesk 18.0.62, PHP 8.2.21 Running as FPM My site has some millions of pages and gets hit by many bots, the database is over 100 GB and some queries are slow, so I think that is enough for some pages to respond slow and use all apache slots. But the...
  3. A

    Issue Dovecot service(pop3-login) keeps crashing

    I have an issue that my dovecot service keeps crashing it does startup again. So far what I 've done is that I fully removed dovecot and installed it again (with fresh configuration I deleted /etc/dovecot folder) but the issue remains. Here is the mail.err log: Sep 14 09:40:17...
  4. E

    Issue Plesk database crashed - no backups of project databases

    Hey there, yesterday we had a datacrash of the plesk database. Now Plesk is running. but all the databases of our projects are emty. Our serviceparter didn‘t setup the backup system. Do anybody have an idea to restore the databases? At the moment the hole database files are lost. Thanks a lot...
  5. V

    Issue Recurring crash of the Plesk dedicated server (error on all sites) 504 Bad Gateway - nginx

    Hello everybody, We are on a dedicated server: CentOS Linux 7.6.1810 (Core) // Plesk Obsidian 18.0.38 Characteristics: Server SP-32 - Intel Xeon E3-1270v6 - 32GB DDR4 ECC 2400 MHz - SoftRaid 2x2TB With around 500 websites. We tried a solution without success: - plesk db "SHOW VARIABLES LIKE...
  6. W

    Question Server crashed after postfix connect

    Hi guys, I am new to the Forum. I am posting because a very weird thing happened today. I noticed a few minutes ago that my server was not reachable at all. Force restarted it via the server console. After that i checked the logs and found some very weird stuff. Postfix log: Syslog: Has...
  7. 3

    Issue Server crashes after backup

    Hello guys, I tired to find something similar from the Forum, but I couldn´t so I´ll start another thread. I´ve got a problem with server backups. I have previously used Plesk on VPS-es and never seen a problem like this. I´m running Plesk on 6-Core Processsor and 64GB RAM server (dedicated)...
  8. W

    Issue Nginx problem, website crash every 30 mins

    Hi everybody, Since 2 week each 3 /5 days websites crash (3 differents website with 2 ips), nothing abnormal on the logs. All services running. PHP under FPM Apache. After restarting server all was working. This night get a new alert, and another and another. et like 7 crash from this morning...
  9. Sysop

    Resolved Plesk won't start mariadb

    We had a problem on our server and all the free space got used up, which caused mariadb to stop. After freeing up the space and trying to access the Plesk Panel we are presented with: DB query failed: SQLSTATE[HY000] [2002] No such file or directory Trying to restart the mariadb process ends...
  10. C

    Issue Plesk Onyx 17.5.3 Crashed

    Good morning: After holidays, I tried to enter Plesk in my Window Server 2012, and it is broken I don't know why. I have tried several solutions, even with the Plesk Repair Tool, and didn't work. I attach screenshot. I run Plesk on port 8447, but suddenly crashed and nothing works...
  11. drusixtynine

    Resolved After installing Let's encrypt on Plesk 12.0, apache crashes

    Hi there, I tried to install a Let's encrypt certificate through Certbot on my VPS running CentOS 6.0 through ssh using this command sudo ./path/to/certbot-auto --apache restarting Apache to have the certificate running makes it crash the only way I managed to make it run again is to edit the...
  12. L. Hagen

    Question MySQL wont start after restore

    Hi, two days ago I made a terrible mistake by removing some packages with dependencies to Plesk. So I had to restore from a backup. But unfortunately this fails and MySql wont start. So Plesk isn't staring as well. My service is hosted by STRATO and the guys told me that when I'm using their...
  13. Hoerli

    Resolved IPv6 conflict

    Hello! I have a problem with plesk which I can not explain. My 1TB storage goes to ready-only system mode. I cant write anythink on it with root or another user. Log of nginx: 2016/12/19 18:13:47 [emerg] 1808#0: open() "/storage/Plesk/system/TheFirstURLInTheFolder/logs/proxy_access_ssl_log"...
  14. G

    Issue plesk-dovecot-imap-driver Crashes System

    Whilst Setting up plesk-dovecot-imap-driver Installation started in background Checking whether the package dependencies are resolved. Installing packages Reading package lists... Building dependency tree... Reading state information... The following NEW packages will be installed...
  15. Konstantin Elstner

    Issue [PPPM-5406] Critical backup routine issue when storing to remote server

    Hello, we detected a critical bug in the backup command routine of Plesk 12.5 on Debian when storing backups to an external FTP server. We had the issue, that our remote server disk runs out of memory during backup on 30th of August, so the last created TAR archive could not be finalised...
  16. I

    Apache Webserver Crash every Sunday

    Hello, i have a Problem since weeks that my Apache Webserver crashes every Sunday morning arround 5-6 AM +1 UTC. websites are down and watching only nginx error i think something goes everytime wrong with the plesk auto updates. i cant find what the updates every sunday are. maybe...
  17. D

    Strange ABRT Issue

    Arrived in work to find a million error emails stating that a crash has been detected: abrt_version: 2.0.8 cmdline: /usr/bin/python /usr/libexec/abrt-action-generate-machine-id -o /var/spool/abrt/pyhook-2016-01-18-09:53:18-16748/machineid executable...
  18. A

    Services crashes every sunday at 5:48am

    Hi, I have this new server (3 weeks old). Already came with Plesk 12.5 We are running on mediatemple: CPU: Intel(R) Xeon(R) CPU E5-2630 0 @ 2.30GHz (24 core(s)) Version: Plesk v12.5.30_build1205150826.19 os_CentOS 7 OS: CentOS Linux 7.1.1503 (Core) Memory: 8GB This is the 3rd Sunday that...
  19. I

    Apache2 Crashes everyday at 7am

    Hello For some reason Apache2 crashes everyday around 7am [Tue Oct 20 07:01:43.033135 2015] [core:notice] [pid 18913] AH00060: seg fault or similar nasty error detected in the parent process [Wed Oct 21 06:57:37.975684 2015] [core:notice] [pid 31859] AH00060: seg fault or similar nasty error...
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