• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

installation issues

  1. T

    Resolved Missing symlink in Plesk setup for MariaDB by provider

    Hi, Not sure where to post this. My hosting provider uses Plesk to host my website. They provide a MariaDB database. I am developing an alternative to PHP to use for my website, so using CGI scripting. The program I develop uses the dynamic library libmariadb.so.3 to run. The provider has the...
  2. M

    Issue Plesk one-click installation: ERROR while trying to find psa database

    Hi, I'm currently trying to install plesk with the autoinstall/one-click installer on Ubuntu Server 18.04 already running a (pre-existing) MySQL database. I'm stuck at this error: DATABASE ERROR!!! Database psa found, but version undefined ERROR while trying to find psa database which...
  3. J

    Question Error occurred during plesk installation

    facing some error for the past few days while installing plesk on windows server 2016 & 2019. Does anyone have any idea why i am having such errors. Plesk installation stops in the middle while downloading files & i have even tried installing it on different VPS but the problem persists.
  4. E

    Question Ubuntu 16.04 LTS install error

    I am getting this error on Ubuntu 16.04 LTS : The following packages have unmet dependencies: plesk-php56-snmp : Depends: libsnmp30 (>= 5.7.3+dfsg-1ubuntu4.1~dfsg) but it is not going to be installed plesk-php70-snmp : Depends: libsnmp30 (>= 5.7.3+dfsg-1ubuntu4.1~dfsg) but it is not going to...
    • Emirhan
    • Thread
    • error fail installation installation issues ubuntu 10.04 lts
    • Replies: 4
    • Forum: Open Topics
  5. Émerson Felinto

    Resolved Problem with 1-click installation on Plesk

    I have the following problem. I installed Plesk using the 1-click installer available in the Plesk documentation. When I first logged in I was asked for some information, something I found strange was the IP that Plesk did not detect the public IP but the private IP of the machine. I continued...
  6. P

    Question how to fix error 1045 while installing

    I encountered this during installation ERROR 1045 (28000): Access denied for user 'admin'@'localhost' (using password: YES) so I never set admin@localhost before, I just set the password for the root and what should I put in /root/.my.cnf thanks a lot!
  7. Sebastian83

    Issue Install on Windows 2016

    Hi, I try to install Plesk on my new VServer but the installation always fails with Installing Plesk WebSite... MSI: Error! Critical action 'Configure Plesk site...' failed: Command "C:\Program Files (x86)\Plesk\\admin\bin64\websrvmng.exe" --configure-plesk-website failed with code 1. Output...
  8. P

    Resolved Prestashop application install fail

    Hi, We try to install for new customer Prestashop 1.7.0.4 through Plesk but installation stuck on 96% and fail. We tried this: https://support.plesk.com/hc/en-us/articles/213409589-CMS-cannot-be-installed-Non-zero-exit-status-returned-by-script-process-usr-bin-php-killed-by-signal-1 Also we...
  9. M

    Issue Trial Onyx AFTER installation Errors and Warnings (repair all)

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Onyx, latest, trial license, Ubuntu 16 x64, DigitalOcean Droplet PROBLEM DESCRIPTION Onyx AFTER installation Errors and Warnings STEPS TO REPRODUCE After installation has completed, simply run repair all -n or repair all -y ACTUAL RESULT Error...
  10. B

    Resolved Onyx wont start installation

    Reserved today to upgrade to Onyx, but i can't even pass the installer. When i try to upgrade Plesk from 12.5 to Onyx it seems to be looping and going to component install. First screen message is: "downloading installer" Second screen message is: "installer updated" Then repeat, first message...
  11. K

    Resolved Installing Plesk 12.5.30 on Debian 8.5 (Jessie)

    So this isn't a concern, rather more of advice to those having trouble installing Plesk on Jessie I have used Plesk for about 3 years (only now having a reason to join the Community Forums) and recently I lost everything on my web server from my own stupidity, including Plesk. Reinstalling a...
  12. S

    Requirements for Running PHP-FPM Handlers

    I have a new install of Plesk 12.5 and I'm running into an issue with enabling the PHP-FPM handlers. Even though they're set as enabled in my PHP Settings and I've configured all of the subscriptions to default to a PHP-FPM handler, the only handlers I'm allowed to choose are the FastCGI or CGI...
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