10.3.1 MU#4 - qmail: Can't send emails using apple client (mac/iPhone)

[�lexM]

10.3.1 MU#4 - qmail: Can't send emails using apple client (mac/iPhone) and javamail

Hello,

Since we updated Plesk to 10.3.1 MU#4 we can't send emails using apple clients (mac, iPhone). Windows clients work correctly.
The error message in mac clients is "Server doesn't accept this authentication method".
I tried all ports (25, 587, 465), SSL and not SS with no luck also all authentication methods (password, MD5, NTLM,...)

Something at MU#4 made this happens.

I did read MU #4 and there are some changes about it. http://kb.odin.com/en/112046
I enabled and disabled PCI compliance with no luck. http://kb.odin.com/en/112039

/var/log/messages shows no errors (only EXIT with no submission).
maillog shows lots of "/var/qmail/bin/relaylock[11268]: /var/qmail/bin/relaylock: mail from X.X.X.X:XXXX (not defined)" when trying to send.

Any help?

Thank you!

EDIT: Also javamail isn't working.

 

[Mshaker]

same issue

We have the exact same issue. Just a note that this effecting mac and iphone clients only. Also it seams that Mac OS Lion 10.7.1 isn't affected.

 

[lhwparis]

Same here! important!!!! what to do to fix it?

 

[Vipa]

same here

we got the same issue

 

[lhwparis]

@IgorG please investigate this asap. seems to be a big problem with MU4

 

[IgorG]

Need more details about platform, OS version, logs, etc.
Can someone fill this template http://forum.parallels.com/showthread.php?t=106113 with all necessary details?

 

[lhwparis]

in short because from my mobile device: System Ubuntu 10.04 x64 Plesk 10.3.1 Mu4

Problem: Sending email is completly broken NO customer is able to send emails. Mail program error: SMTP Error 250 authentication failed

I ll post logs later. hope you can provide us a quick fix soon because my customers are very unhappy with this

 

[�lexM]

OS: CentOS 5
Arch: 32 bits

Wich logs do you need? There's nothing wrong in messages and maillog.

 

[IgorG]

Ok guys, I have forwarded it to developers with highest priority. Will keep you updated.

 

[Mshaker]

More info

PLESK VERSION
10.3.1 CentOS 5 1013110726.09

ARCH
x86_64

OS
CentOS release 5.6 (Final)

PLESK MICROUPDATES
<patches>
<product id="plesk" version="10.3.1">
<patch version="4" timestamp="" />
</product>
</patches>

PROBLEM DESCRIPTION
Apple clients cannot send email. Windows clients work correctly.
The error message in mac clients is "Server doesn't accept this authentication method".

LOG INFORMATION
Nothing of any interest logged in /usr/local/psa/var/log/maillog, /var/log/messages or /var/log/secure

 

[IgorG]

Quick workaround until it will be fixed - use old qmail-smtpd and authpsa.
Extract it from .deb or .rpm of plesk for your linux version and overwrite the file existing in the system. Also, make sure you don't have ​/var/qmail/control/rejectplain

 

[�lexM]

That worked.

Thank you,

ÀlexM

 

[IgorG]

Seems that only qmail-smtpd will be enough.

 

[lhwparis]

is there a time schedule for MU#5 to fix this issue?

 

[lhwparis]

in which file i can find it?

 

[�lexM]

I took the files from: http://autoinstall.plesk.com/PSA_10.3.0/

qmail-smtpd rpm: SO_ARCH/opt/maildrivers/psa-qmail-1.03-cos5.build1012110621.17.i386
inside /var/qmail/bin

ÀlexM

 

[IgorG]

is there a time schedule for MU#5 to fix this issue?

It will be released very soon.

 

[JordoRocko]

Need quick fix help

My understanding for a quick fix is...
Stop SMTP Server (QMail)
Replace qmail-smtpd at /var/qmail/bin/
with previous version, restart SMTP Server (QMail)
and all is well for now?

I have no idea how to get the previous qmail-smtpd
from
psa-qmail-1.03-cos5.build1012110525.15.x86_64.rpm (My Os)

Anyone care to help a novice like me?

 

[IgorG]

MU#6 with fix is available already - just install it.

 

[HolgerLeipold]

My System is Debian 6.0.2 and Plesk 10.3.1, no Apple clients, only Horde Webmai and Windows-/Linux-Mailclients. Everything was good til MU#6. Now Horde-Login fails with Message "Login failed because your username or password was entered incorrectly." - I´m sure, I entered it correctly - and normal POP3-Client fail with Message "Server does not support PLAIN text authentication".

PLAIN text authentication worked for many years til MU#6. Thanks a lot for MU#6 ;-(

How can I change back to working Horde login and working PLAIN text authentication??? I´ve got a lot of users, who can no longer login to email.

Holger