Issue 18.0.59 (Update #2) failing to update to 18.0.60

[GDuck24]

Server operating system version

Ubuntu 22.04

Plesk version and microupdate number

18.0.59 #2

Hi,

when running the update tool we get this error and have been unable to locate a solution / understand the full problem - can anyone adivse?

Unpacking pp18.0.60-bootstrapper (18.0-v.ubuntu.22.04+p18.0.60.0+t240318.1810) ...
Setting up update-notifier-common (3.192.54.8) ...
Traceback (most recent call last):
File "/usr/lib/update-notifier/package-data-downloader", line 24, in <module>
import debian.deb822
ModuleNotFoundError: No module named 'debian'
dpkg: error processing package update-notifier-common (--configure):
installed update-notifier-common package post-installation script subprocess returned error exit status 1
Setting up plesk-libstdc++13.2.0 (13.2.0-ubuntu.22.04.240311.1816) ...
Setting up plesk-libboost-1.84 (1.84.0-ubuntu.22.04.240314.1318) ...
Setting up plesk-libboost-system1.84 (1.84.0-ubuntu.22.04.240314.1318) ...
Setting up plesk-libboost-filesystem1.84 (1.84.0-ubuntu.22.04.240314.1318) ...
Setting up plesk-libboost-date-time1.84 (1.84.0-ubuntu.22.04.240314.1318) ...
Setting up sw-engine-cli-5.60 (5.60.1-ubuntu.22.04.240318.0906) ...
Setting up pp18.0.60-bootstrapper (18.0-v.ubuntu.22.04+p18.0.60.0+t240318.1810) ...
Processing triggers for man-db (2.10.2-1) ...
Processing triggers for libc-bin (2.35-0ubuntu3.6) ...
Errors were encountered while processing:
update-notifier-common
needrestart is being skipped since dpkg has failed
E: Sub-process /usr/bin/dpkg returned an error code (1)
Launching component and product checkers...
[2024-04-10 08:06:48.102715] FileFetcher: get file (~empty)/report-update
[2024-04-10 08:06:48.102806] Downloading file report-update: 0%
[2024-04-10 08:06:48.173230] Downloading file report-update: 100% was finished.
[2024-04-10 08:06:48.173519] FileFetcher: get file (~empty)/pool/PSA_18.0.60_14244/examiners/py_launcher.sh
[2024-04-10 08:06:48.173602] Downloading file pool/PSA_18.0.60_14244/examiners/py_launcher.sh: 0%
[2024-04-10 08:06:48.195654] Downloading file pool/PSA_18.0.60_14244/examiners/py_launcher.sh: 100% was finished.
[2024-04-10 08:06:48.994610] Examination executed ["/root/parallels/pool/PSA_18.0.60_14244/examiners/py_launcher.sh" "/root/parallels/report-update" --op upgrade --rc 1 --start-flag /var/lock/plesk-report-update.flag --to=18.0.60.0 --from=18.0.59] with code 0
Output:
~empty
Error:
~empty
[2024-04-10 08:06:48.995386] Execute command /opt/psa/admin/bin/send-error-report install --version 18.0.60
[2024-04-10 08:06:48.997479] Warning: Failed to detach from parents cgroup, installer might be unexpectedly killed later by the system
[2024-04-10 08:06:49.003285] Error: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Visit https://support.plesk.com/ to search for a solution.

 

[PAM Baduijn]

Seems you have some wrong CentOS / Debian configuration leftovers!
Try in the SSH console:
plesk repair installation

Or maybe try this:

Plesk update failed in Ubuntu? Fix it now

Who hasn’t come across an error while doing Plesk update in ubuntu? Certainly, errors like Plesk update failed in ubuntu is very common.

bobcares.com

 

[daniiii_e]

I have the same error.

 

[sgrafe]

The same error under CentOS.

 

[Kaspar@Plesk]

The same error under CentOS.

Have a look at the install log at /var/log/plesk/install/autoinstaller3.log to see if there is more relevant information available about why the install failed.

 

[VNick]

System package update-notifier-common post-install script failed due to a Python module absence. Try running:

sudo apt-get --reinstall install python3-debian

Alternatively, you may try removing update-notifier-common and packages that depend on it, if you don't need them (be careful, though).