Forwarded to devs 300s loop when access Backup Manager IF

[Hex]

User name: Hextrator

TITLE

300s loop when access Backup Manager IF

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Obsidian 18.27
COS7.8

PROBLEM DESCRIPTION

If you configure remote FTP server storage for any domain that is currently using it and then, something happened to that remote FTP server (Stopped working - Misconfigured - network issues) .. It's going to be a long time if you tried to access Backup Manager (main page) for that domain.

STEPS TO REPRODUCE

Configure FTP server (System level)
Configure the same FTP server (domain level)

Create 1 backup for each (Optional)

Stop FTP server

Go to backup manager .....

ACTUAL RESULT

Aprox. 300s+ then:

EXPECTED RESULT

Quick Page Response >:

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[DenisG]

You can decrease connection timeout via an option in the panel.ini file

[pmm]

ftpConnectionTimeout = 30

 

[Hex]

I'm aware that the issue is a timeout number

This parameter is not included in the list, may I know why?

Thank you, I'll test this today.

 

[DenisG]

This parameter is not included in the list, may I know why?

Forwarded to devs - ftpMaxTlsVersion option isn't listed in Panel.ini Editor extension

User name: lkdvc TITLE ftpMaxTlsVersion option isn't listed in Panel.ini Editor extension PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian v18.0.27_build1800200508.17 os_Ubuntu 18.04 PROBLEM DESCRIPTION The new option ftpMaxTlsVersion option isn't listed in panel.ini STEPS...

talk.plesk.com

 

[Hex]

It's Working.
And configured as bellow:

[pmm]

ftpConnectionTimeout = 5

Love this product.