Issue 500 error due to upgrade failure

[Nick]

CentOS 6
Plesk 12.5 MU 45

I guess there was some problem during an upgrade the customer performed and now I get a 500 error instead of a login screen.

This thread https://talk.plesk.com/threads/blank-screen-after-upgrade-update.335117/ didn't help.

I've done the bootstapper repair, which also failed with the same error:

PHP Fatal error: Cannot redeclare set_locale() (previously declared in /usr/local/psa/admin/plib/common_func.php3:535) in /usr/local/psa/admin/plib/functions.php on line 639

There really isn't any information about this error and what should be done to correct the issue out there. Any ideas?

 

[UFHH01]

Hi Nick,

I think the following KB - article could help you to solve your issue:

Unable to login to Plesk after upgrade: Unable to set up default locale ( KB - article 112315 )​

 

[Nick]

Hi Nick,

I think the following KB - article could help you to solve your issue:

Unable to login to Plesk after upgrade: Unable to set up default locale ( KB - article 112315 )​

Unfortunately that did not work and everything else looks correct.

[root@plesk]# /usr/local/psa/bin/server_pref --set-default -locale en-US
PHP Fatal error: Cannot redeclare set_locale() (previously declared in /usr/local/psa/admin/plib/common_func.php3:535) in /usr/local/psa/admin/plib/functions.php on line 639
[root@plesk]# /usr/local/psa/bin/admin -u -locale en-US
PHP Fatal error: Cannot redeclare set_locale() (previously declared in /usr/local/psa/admin/plib/common_func.php3:535) in /usr/local/psa/admin/plib/functions.php on line 639

[root@plesk]# ls -ld /usr/local/psa/admin/plib/locales/ /usr/local/psa/admin/plib/locales/en-US
drwxr-xr-x 28 root root 4096 May 5 2015 /usr/local/psa/admin/plib/locales/
drwxr-xr-x 2 root root 4096 Aug 8 01:04 /usr/local/psa/admin/plib/locales/en-US

[root@kbcnetworks-web plesk]# ls -al /usr/local/psa/admin/plib/locales/en-US/
total 1280
drwxr-xr-x 2 root root 4096 Aug 8 01:04 .
drwxr-xr-x 28 root root 4096 May 5 2015 ..
-rw-r--r-- 1 root root 258253 Aug 26 2015 common_cli_messages_en-US.php
-rw-r--r-- 1 root root 128 Aug 26 2015 common_cli_messages_en-US.php.signature
-rw-r--r-- 1 root root 448313 Aug 8 01:04 common_messages_en-US.php
-rw-r--r-- 1 root root 128 Aug 26 2015 common_messages_en-US.php.signature
-rw-r--r-- 1 root root 125348 Aug 26 2015 conhelp_en-US.php
-rw-r--r-- 1 root root 128 Aug 26 2015 conhelp_en-US.php.signature
-rw-r--r-- 1 root root 2772 Aug 26 2015 devmessages_en-US.php
-rw-r--r-- 1 root root 128 Aug 26 2015 devmessages_en-US.php.signature
-rw-r--r-- 1 root root 59367 Aug 26 2015 license.html
-rw-r--r-- 1 root root 375833 Aug 26 2015 messages_en-US.php
-rw-r--r-- 1 root root 128 Aug 26 2015 messages_en-US.php.signature

 

[UFHH01]

Hi Nick,

consider to use the Plesk repair utility:

plesk repair installation -v -y

plesk repair all -v -y​

or/and consider to contact the Plesk support at: => https://www.plesk.com/contact-us/support/ <=

 

[Nick]

Thank you for your reply. We may be getting somewhere. When I attempt to run those commands I get:

PHP Notice: Undefined index: all in /usr/sbin/plesk on line 57
Usage: plesk [command]
Commands:
help - Show help and exit
version - Show product version information
db - Database related commands. Open MySQL console by default.
bin - Run the specified Plesk command-line utility (e.g., domain, client)
sbin - Run the specified Plesk internal utility
php - Run a PHP script using the proper PHP interpreter
conf - Open the specified Plesk configuration file in the editor
log - Display the specified Plesk log file
installer - Parallels Installer shortcuts and command completion.

Does it seem that the upgrade to 12.5 did not complete? What steps should I take next? The autoinstaller only shows 12.5 as installed and fails as well.

 

[UFHH01]

Hi Nick,

the provided commands

plesk repair installation -v -y

plesk repair all -v -y

are used as they are. Consider to avoid "copy&paste" - issues, by TYPING the commands on the command line, because forum-formats can be copied as well ( or consider to copy the commands FIRST into a text-based editor, before copying it again from there to paste them at the command line ).

 

[Nick]

I just typed them both with the same result.

 

[UFHH01]

Hi Nick,

well, as you can see, the string "repair installation -v -y" after the binary "plesk", is not being taken to your command - otherwise you wouldn't see the additional command - instructions and the repair process would start.

 

[Nick]

UFHH01 -

I'm not sure I understand what you are saying. I am not copying & pasting. I am typing the commands out. I'm even using the full path to the "plesk" binary. Still no luck.

[root@plesk]# /usr/sbin/plesk repair installation -v -y
PHP Notice: Undefined index: installation in /usr/sbin/plesk on line 57
Usage: plesk [command]
Commands:
help - Show help and exit
version - Show product version information
db - Database related commands. Open MySQL console by default.
bin - Run the specified Plesk command-line utility (e.g., domain, client)
sbin - Run the specified Plesk internal utility
php - Run a PHP script using the proper PHP interpreter
conf - Open the specified Plesk configuration file in the editor
log - Display the specified Plesk log file
installer - Parallels Installer shortcuts and command completion.
[root@plesk]# /usr/sbin/plesk repair all -v -y
PHP Notice: Undefined index: all in /usr/sbin/plesk on line 57
Usage: plesk [command]
Commands:
help - Show help and exit
version - Show product version information
db - Database related commands. Open MySQL console by default.
bin - Run the specified Plesk command-line utility (e.g., domain, client)
sbin - Run the specified Plesk internal utility
php - Run a PHP script using the proper PHP interpreter
conf - Open the specified Plesk configuration file in the editor
log - Display the specified Plesk log file
installer - Parallels Installer shortcuts and command completion.


Thank you again.

 

[UFHH01]

Hi Nick,

due to the fact, that your upgrade wasn't really finished/interrupted ( and due to the fact, that you seem to have MORE issues on your server, when you can not use additional command strings ) it is really recommended to get in contact with some experienced linux administrators and therefore I repeat myself here with my suggestion:

or/and consider to contact the Plesk support at: => https://www.plesk.com/contact-us/support/ <=