8.1.0 to 8.1.1 upgrade failed - DO NOT UPGRADE IF YOU DONT HAVE TO!!!

[jaredfine]

8.1.0 to 8.1.1 upgrade failed

I received an auto success report but when I attempted to log in the plesk server wasn't running so I ssh'd and restarted psa. When I logged in plesk still shows 8.1.0 but now when I click updater and click install I see:

ERROR: PleskFatalException
Undefined release.

0: /usr/local/psa/admin/plib/common_func.php3:151
psaerror(string 'Undefined release.')
1: /usr/local/psa/admin/htdocs/server/autoinstaller_install.php:16

So I figured I'd go download the RPM and perhaps try installing the upgrade from the command line, but low and behold, the website login is broken.

https://register.swsoft.com/login.php

"System error: Cannot connect to authorization service. Please try again later. Please contact [email protected]"

The iceing on the f*cking cake is that when you email the address you get a bounce that says you need a ticket number!

Amazingly frustrating. I sincerely hope someone from SWSoft reads this thread.

Needless to say I won't be upgrading any of my other machines to 8.1.1.

Also, if anyone can help by providing a direct link to the RPM or perhaps has had a similar issue and has figured out a solution, I would truly appreciate the help.

System info below:

CPU GenuineIntel, Intel(R) Celeron(TM) CPU 1300MHz
Version psa v8.1.0_build81070224.19 os_RedHat el3
OS Linux 2.4.21-47.0.1.EL

awstats 6.5-2.swsoft
bind 9.2.4-20.EL3
coldfusion Component was not installed
coldfusion-support 8.1.0-rhel3.build81061129.22
courier-imap 3.0.8-rhel3.build81070322.16
drweb Component was not installed
drweb-qmail Component was not installed
frontpage 5.0-72psa.rhel3
httpd 2.0.46-61.ent
mailman 2.1.5.1-25.rhel3.7
mod_perl 1.99_09-10.ent
mod_python 3.0.3-5.ent
mysql 3.23.58-16.RHEL3.1
perl-Apache-ASP 2.57-rhel3.build81061129.22
php 4.3.2-39.ent
postgresql-server 7.3.18-1
psa 8.1.0-rhel3.build81061129.22
psa-api-rpc 8.1.1-rhel3.build81070322.16
psa-autoinstaller 3.1.2-build31070321.17
psa-backup-manager 8.1.1-rhel3.build81070322.16
psa-horde 3.1.3-rhel3.build81070201.15
psa-imp 4.1.3-rhel3.build81061129.22
psa-logrotate 3.7-rhel3.build81070322.16
psa-manual-custom-skin-guide 8.1.0-rhel3.build81061129.22
psa-migration-manager 8.1.1-rhel3.build81070322.16
psa-miva Component was not installed
psa-mod-fcgid-configurator 1.0-13
psa-proftpd 1.3.0-rhel3.build81070322.16
psa-qmail 1.03-rhel3.build81070322.16
psa-qmail-rblsmtpd 0.70-rhel3.build81061129.22
psa-rubyrails-configurator 1.1.6-rhel3.build81061129.22
psa-spamassassin 8.1.0-rhel3.build81061129.22
psa-tomcat-configurator 8.1.0-rhel3.build81061129.22
psa-turba 2.1.3-rhel3.build81061129.22
ruby 1.8.5-200610081528
samba 3.0.9-1.3E.12
spamassassin 3.1.0-1
SSHTerm 0.2.2-rhel3.build81061129.22
tomcat 4.1.24-full.2jpp
webalizer 2.01_10-15.ent

 

[jaredfine]

Turns out that error message is the standard error message if you don't have the proper credentials. I tried a few more passwords and eventually found the one I used. I think that message should be made clearer, perhaps "Incorrect Login" would be a better choice?

Also, while reading the release notes I noticed in bold about half way down the page, "ATTENTION: To upgrade to Plesk 8.1 from previous versions you need to use upgrade through Auto-installer Console Utility because previous versions of Plesk uses an old version of Auto-installer which don't know about new distribution(via FreeBSD ports)."

So I'm installing via the command line autoinstaller. I'll report back with my results.

 

[jaredfine]

Welp it failed.

Download file opt/modules/atis/psa-atis-1.0-38.noarch.rpm: 16%..100% done.
Start packages installation
Install package psa-awstats-configurator-1.0.0-rhel3.build81070322.16.noarch
Install package psa-horde-3.1.3-rhel3.build81070322.16.noarch
Install package psa-hotfix2-8.1.1-1.noarch
error: Failed dependencies:
psa-hotfix2 = 8.1.0 is needed by (installed) psa-8.1.0-rhel3.build81061129.22
ERROR: Error while execute command rpm -U /root/swsoft/PSA_8.1.1/dist-rpm-RedHat-el3-i386/base/psa-hotfix2-8.1.1-1.noarch.rpm
Errors just before:
- Error while execute command rpm -U /root/swsoft/PSA_8.1.1/dist-rpm-RedHat-el3-i386/base/psa-hotfix2-8.1.1-1.noarch.rpm

 

[jaredfine]

Welp, I downloaded the big ole rpm tar and rpm -Uvh --force through all the main RPMs and now I'm good to go.

 

[Outlaw]

Maybe you restarted Plesk to fast ??

Look here: http://forum.swsoft.com/showthread.php?s=&threadid=42410

 

[jaredfine]

Outlaw,

You may be correct. Although when the updater sent the success report I did log into the machine via SSH and check to make sure rpm and autoinstaller weren't running, which they both appeared not to be. After which I restarted PSA. But its entirely possible that something else was happening at the time and if I had waited it may have completed.

I may have been a little confused by the new autoinstaller messages. In the past it used to say "Auto install started" then I would receive a second email which stated weither it failed or succeed. I don't know why, but now it seems like the first email they send out says that it Succeeded and then they send a second one when it accually Fails or Succeeds.

In any event I upgraded a 7.5.4 box to 8.1.1 via the command line autoinstaller with no problems. It is nice to actually see whats going on and I suspect that I will make sure that if I'm ever doing a base upgrade again that I use that process.

I tried editing out my topic above to remove the "don't install language", but I guess they only have message editing turned on. If any ops read this they can feel free to edit my topic.