Access to CP blocked

[Krecos]

Hello,

a customer-login is blocked to access the controlpanel.
He tried more than 3 times with a wrong password to get access. After the 3 times the account was temporary blocked.

I am the admin and want to reactivate the account for the customer.
How or where can I do that?

Klaus

 

[ColorPrint]

just wait for 15-30 minutes

 

[Krecos]

And if i don´t want to wait?
How are the entries (maybe in Plesk-DB)?

Klaus

 

[JustinK101]

Wait it out, I believe it either creates a cookie on the local computer or stores the username in the db as disabled. It will activate again, in 15-30.

 

[eugenevdm]

To control the time, Log in as Admin, go to Server / Session Settings, there you can change the time it takes.