• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Accidentally deleted Admin user form DB

Bogdan1

Regular Pleskian
Hi,

I accidentally deleted admin user, and now can't access the admin panel.
Is it possible to recreate this user with all privileges?
I tried it with skip-grant-tables in my.cnf but getting this error:

Code:
MariaDB [mysql]> GRANT ALL PRIVILEGES ON *.* TO 'admin'@'localhost';
ERROR 1290 (HY000): The MariaDB server is running with the --skip-grant-tables option so it cannot execute this statement

Also tried this: Unable to access Plesk on Linux: Access denied for user 'admin'@'localhost' (using password: YES)

Automatic

But still can't access the admin panel

Code:
Zend_Db_Adapter_Exception
SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES)

But for some reason I can do this:

Code:
[root@host tmp]# mysql -u admin -p
MariaDB [(none)]> use mysql;
Database changed

MariaDB [mysql]>
 
Last edited:
Also tried to generate new link /usr/local/psa/bin/admin --get-login-link with skip-grant-tables
but didn't help, same error -_-
 
Restoring from a dump will not work, because it requires Plesk to have access to the database. A manual database import will fail, too, because this requires root access to the database, too. Plesk cannot access the database when the root (admin) record is missing.

I think you should instead stop the MySQL service (MariaDB service), then use the --skip-grant-tables option when restarting it to be able to access the database at all. This will allow you to log in to the database without a password. From there you can add a new admin user, then restart the MySQL (MariaDB) service without --skip-grant-tables again. See a simple guide in How to set, change, and recover a MySQL root password (section "Recover your MySQL password"), but use "admin@localhost" instead of "root@localhost" when resetting it.
 
Back
Top