Username: Peter Debik
TITLE
"Add subdomain" adds the subdomain, but incorrectly claims that the subdomain cannot be resolved
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Obsidian, latest MU
CentOS 7.9
PROBLEM DESCRIPTION
"Add subdomain" creates the subdomain, but closes with an error message that claims that the subdomain cannot be resolved and that the user shall update his DNS settings.
However, the domain has a subdomain wildcard entry and resolves correctly to the server's IP address.
The Plesk DNS component is not installed on the server. All DNS entries are managed externally.
The server name resolution works, e.g. when I
# ping <subdomain>
I am seeing the correct IP address of that domain that is only resolved by a DNS wildcard entry on the external nameserver.
STEPS TO REPRODUCE
Click "Add subdomain" and add a subdomain.
ACTUAL RESULT
"Warnung: Die Domain kann nicht aufgelöst werden. Um Ihre Website online zu stellen, korrigieren Sie DNS-Einstellungen."
In English probably very similar to
"Warning: The domain cannot be resolved. To put your website online, correct the DNS settings."
EXPECTED RESULT
No DNS warning as the domain can be resolved.
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
"Add subdomain" adds the subdomain, but incorrectly claims that the subdomain cannot be resolved
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Obsidian, latest MU
CentOS 7.9
PROBLEM DESCRIPTION
"Add subdomain" creates the subdomain, but closes with an error message that claims that the subdomain cannot be resolved and that the user shall update his DNS settings.
However, the domain has a subdomain wildcard entry and resolves correctly to the server's IP address.
The Plesk DNS component is not installed on the server. All DNS entries are managed externally.
The server name resolution works, e.g. when I
# ping <subdomain>
I am seeing the correct IP address of that domain that is only resolved by a DNS wildcard entry on the external nameserver.
STEPS TO REPRODUCE
Click "Add subdomain" and add a subdomain.
ACTUAL RESULT
"Warnung: Die Domain kann nicht aufgelöst werden. Um Ihre Website online zu stellen, korrigieren Sie DNS-Einstellungen."
In English probably very similar to
"Warning: The domain cannot be resolved. To put your website online, correct the DNS settings."
EXPECTED RESULT
No DNS warning as the domain can be resolved.
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug