Admin Control Panel

[LeeJames]

Hi all,

When i try to access the admin control panel via https://domain:8443 it keeps prompting me for a username and password.
How do i resolve this issue because Google couldn't return anything.

Thanks,
Lee

 

[IgorG]

Do you mean that you can't login with correct admin credentials and there is no any messages about wrong username or password? Did you try to check some Plesk logs at least? http://kb.parallels.com/en/111289

 

[LeeJames]

I can't access the login page of plesk because i get an authentication box asking me for username and password. The authentication box is similar to password protected directory.

Thanks,
Lee

 

[LeeJames]

The only way I can log into the control panel is connecting to the Windows Server via RDP.
Launching Internet Explorer and go to https://ip.address:8443
Once there I’m prompt with the authentication box, which will only accept the server administrator username and password.
After inputting the credentials I can you the control panel not very convenient.

Any advice would be really helpful.

Thanks,
Lee

 

[LeeJames]

The only way I can log into the control panel is connecting to the Windows Server via RDP.
Launching Internet Explorer and go to https://ip.address:8443
Once there I’m prompt with the authentication box, which will only accept the server administrator username and password.
After inputting the credentials I can you the control panel not very convenient.

Any advice would be really helpful.

Thanks,
Lee

Can anyone help with this matter?

Thanks,
Lee

 

[IgorG]

Maybe you have firewalled port 8443? Did you check it? - http://kb.parallels.com/en/391

 

[Blake@Parallels]

It sounds like improper permissions (such as "Directory Security") could be applied to the Plesk site. I'd recommend to check your IIS configuration on that particular site (Properties -> Directory Security) to make sure that you haven't setup additional authentication.