After update try psa folder is gone

[JnB]

Hi,

I tried to upgrade using the /usr/local/psa/admin/sbin/autoinstaller command.
Suddenly throughout the install i got:

Reading package lists...
ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

Now my /usr/local/psa folder is just gone and when I try the installer in my root folder using the install 9.5.1 or 9.3.0

I keep getting the same error:

Reading package lists...
ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

my websites are still running but everything of psa seems to be gone.
Can anyone help to solve this asap.

 

[IgorG]

Try to find any useful info in autoinstaller log /tmp/autoinstaller3.log

 

[JnB]

Starting SWsoft control panels server... stale pidfile. failed
dpkg: error processing sw-cp-server (--configure):
subprocess post-installation script returned error exit status 1
dpkg: dependency problems prevent configuration of plesk-base:
plesk-base depends on sw-cp-server (>= 1.0-6); however:
Package sw-cp-server is not configured yet.
dpkg: error processing plesk-base (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of psa-mail-driver-common:
psa-mail-driver-common depends on plesk-base (>= 9.5.1); however:
Package plesk-base is not configured yet.
dpkg: error processing psa-mail-driver-common (--configure):
dependency problems - leaving unconfigured
Errors were encountered while processing:
sw-cp-server
plesk-base
psa-mail-driver-common
E: Sub-process /usr/bin/dpkg returned an error code (1)
-- Check for new version of PSA_9.5.1/plesk-9.5.1-deb5.0-i386.inf3
Filefetcher: get file (~empty)/PSA_9.5.1/plesk-9.5.1-deb5.0-i386.inf3
Execute command apt-get update
Hit http://volatile.debian.org lenny/volatile Release.gpg
Hit http://security.debian.org lenny/updates Release.gpg
Hit http://ftp.belnet.be lenny Release.gpg
Hit http://volatile.debian.org lenny/volatile Release
Hit http://security.debian.org lenny/updates Release
Ign http://volatile.debian.org lenny/volatile/main Packages/DiffIndex
Ign http://volatile.debian.org lenny/volatile/main Sources/DiffIndex
Ign http://security.debian.org lenny/updates/main Packages/DiffIndex
Hit http://volatile.debian.org lenny/volatile/main Packages
Ign http://security.debian.org lenny/updates/main Sources/DiffIndex
Hit http://volatile.debian.org lenny/volatile/main Sources
Hit http://security.debian.org lenny/updates/main Packages
Hit http://ftp.belnet.be lenny Release
Hit http://security.debian.org lenny/updates/main Sources
Ign http://ftp.belnet.be lenny/main Packages/DiffIndex
Ign http://ftp.belnet.be lenny/main Sources/DiffIndex
Hit http://ftp.belnet.be lenny/main Packages
Hit http://ftp.belnet.be lenny/main Sources
Reading package lists...
Error: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

 

[P.Majewski]

Same with our server. After updating from 9.3.0 to 9.5.1 plesk was destroyed. It's not working and we can't update it because autoinstaller shows the same error messages. What to do?

 

[JnB]

I am running my webserver as a virtual server and since I've noticed that the plesk data wasn't gone.
So I setted up a second virtual server with a clean 9.5.x install and meanwhile asked the support to update my key.
Since the migration runs over SSH protocol I had a perfect migration without any loss of data and I was up and running within 2hours. Since then I'm always taking a snapshot (using win2k8 hyper-v) before I do the plesk panel upgrades.

I hope you can get it fixed asap with this info.