After upgrade from Plesk 11.5 to 12 - Unable to dump IP addresses for mail service

[Andrei C]

Dear Support,

After upgrading from 11.5.30 to 12.0.18, when make backup see next message:

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<object name="example.com" type="domain">
<message severity="error" id="167b9714-3e33-4863-861d-69c4f559afe6" code="InformationalException">
<description>Unable to dump IP addresses for mail service</description>
<message severity="error" code="ArgumentNullException">
<description>Value cannot be null.
Parameter name: value</description>
</message>
</message>
</object>
</execution-result>

How can I fix this?

 

[IgorG]

It is database inconsistency. Most probably that there are no records in ipaddressescollections table for corresponding ipCollectionId which can be found for domain in domainservices table. But it is just assumption. I suggest you ask help here - http://www.parallels.com/products/plesk/free-assistance/

 

[LucalTheGreat]

Hi,

I having the same problem after upgraded from 11.5.30 to 12.0.8. When i check in Backup Manager, Plesk control panel show 'The backup abc.xml was not created.' with the following log file.

ERROR: (domain object 'xxx.com') Unable to dump IP addresses for mail service

ERROR: () Value cannot be null.
Parameter name: value

Please advise how to fix this.

 

[24x7serversupports]

This error appears when plesk DB is corrupt or wrong IP is set in db for domain. It can happen after migration. You will need check db and check if proper ips are present in it.

 

[LucalTheGreat]

Hi support,

Could you please propose resolution & workaround?

Thank you.

 

[SamuelMa]

I have same problem!

I am waiting some fix.

Thank you

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.