Issue After upgrade to Onyx 17.5.3 Update #51 sw-engine errors

[Joe Myburgh]

Plesk Onyx 17.5.3 Update #51 CentOS 6.9 64-Bit
When I try to start sw-engine

/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib64/liblock_manager.so.2)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/liblock_manager.so.2)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by /usr/lib64/liblock_manager.so.2)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/liblock_manager.so.2)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_thread-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_thread-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_date_time-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_date_time-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_date_time-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_filesystem-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_filesystem-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_filesystem-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_filesystem-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_system-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_system-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_program_options-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_program_options-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_program_options-plesk.so.1.65.1)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib64/liblog4cplus-1.2.so.5)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/liblog4cplus-1.2.so.5)

Other problems were packages missing but those suggested is installed here.
Please help

 

[Joe Myburgh]

libstdc++-4.4.7-18.el6_9.2.i686 installed

 

[IgorG]

Did you try it:

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

 

[Joe Myburgh]

Hi Igor, I have notice that is previous snips. Does not work.
Downloading file SITEBUILDER_17.0.16/sitebuilder-17.0.16-rhall-all.inf3: 0%
Downloading file SITEBUILDER_17.0.16/sitebuilder-17.0.16-rhall-all.inf3: 100% was finished.
gpg-pubkey-0608b895-4bd22942 gpg(EPEL (6) <[email protected]>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-4520afa9-50ab914c gpg(Atomicorp (Atomicorp Official Signing Key) <[email protected]>)
gpg-pubkey-c105b9de-4e0fd3a3 gpg(CentOS-6 Key (CentOS 6 Official Signing Key) <[email protected]>)
gpg-pubkey-5ebd2744-418ffac9 gpg(Atomic Rocket Turtle <[email protected]>)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib64/liblock_manager.so.2)
/usr/bin/sw-engine: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/liblock_manager.so.2)

 

[IgorG]

What is the output of command

# rpm -qa --qf '%{NAME}-%{VERSION}-%{RELEASE} (%{ARCH})\n' | grep libstdc

?

 

[Joe Myburgh]

libstdc++-4.4.7-18.el6_9.2 (x86_64)
libstdc++-4.4.7-18.el6_9.2 (i686)

 

[IgorG]

Remove i686 package and then check output of command

# rpm -qf /usr/lib64/libstdc++.so.6

 

[IgorG]

Also check this KB article Plesk upgrade fails: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found

 

[Joe Myburgh]

plesk-libstdc++6.3.0-6.3.0-0centos.6.171005.2356 (x86_64)
libstdc++-4.4.7-18.el6_9.2 (x86_64)

rpm -qf /usr/lib64/libstdc++.so.6
libstdc++-4.4.7-18.el6_9.2.x86_64

PLESK_17_5_3-extras PLESK_17_5_3 extras
PLESK_17_PHP56 PHP 5.6 for Plesk 17
base CentOS-6 - Base
extras CentOS-6 - Extras
plesk-ext-nodejs nodejs extension repository
plesk-ext-ruby ruby extension repository
plesk-migrator Plesk packages for migrator
plesk-migrator-tp Plesk 3d-party packages for migrator
updates CentOS-6 - Updates

 

[Joe Myburgh]

Is it save to run plesk installer

 

[Joe Myburgh]

Sorry is not working still same problem. I did not run plesk install. it say should only be run on a clean system.

 

[Joe Myburgh]

Any body any information what to do?

 

[IgorG]

I'd suggest you contact Plesk Support Team. They will resolve packages dependences issue directly on your server.