Issue Amazon Lightsail Plesk webmail

[bluredbit]

I setup my wordpress website with plesk on amazon aws lightsail. Everything works fine. I setup a plesk email account but i cant receive or send emails. I get this error when i am trying to start using plesk webmail "We can not connect to the server at webmail.mydomain.com". Please help!

 

[Hex]

Create a CNAME DNS record with webmail.mydomain.com in your DNS

 

[Aytalina]

Hello,

If you are not able to send or receive emails (not only accessing webmail), in addition to Hextrator's reply you could also check the mail server's available ports from a Lightsail firewall side:

Open Access to Plesk Services on an Amazon Lightsail Instance

By default, on Plesk instances deployed from Amazon Lightsail images, Plesk interface and a number of Plesk services ...

docs.plesk.com

 

[thebopper]

Hello,

If you are not able to send or receive emails (not only accessing webmail), in addition to Hextrator's reply you could also check the mail server's available ports from a Lightsail firewall side:

Open Access to Plesk Services on an Amazon Lightsail Instance

By default, on Plesk instances deployed from Amazon Lightsail images, Plesk interface and a number of Plesk services ...

docs.plesk.com

Does opening port 25 on the firewall (as per the instructions in the link above) actually open the port or is it throttled by Amazon at a higher level? I followed the instructions but I am still unable to send emails. Also requested the port be opened but they declined. Pretty frustrating really.

 

[Kaspar]

Does opening port 25 on the firewall (as per the instructions in the link above) actually open the port or is it throttled by Amazon at a higher level?

It does opens the Port in the Lightsail firewall. But, as you've already discovered, port 25 also has to be opent by AWS support. I don't believe it's throttled when opened, but that would be a question best directed at AWS support.