An error occured during mailname update: Unable to restore a link with the Panel user

[Ted Tucker]

I am trying to migrate from a Debian 10.4.4 box to another Debian 10.4.4 box and get the following errors every time I try the migration. I have tried several times and the user accounts never make it over.

I pray I have done something dumb...

Thanks anybody.

-Ted


Error: mailname "email1@domain.com"
Execution of /opt/psa/admin/plib/api-cli/mail.php --update email1@domain.com -user-guid 18a97ca0-7517-41bd-6120-833664ae7527 -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occured during mailname update: Unable to restore a link with the Panel user. The specified user does not exist.



Error: mailname "email2@domain.com"
Execution of /opt/psa/admin/plib/api-cli/mail.php --update email2@domain.com -user-guid 64c36478-c86d-c71d-8580-cd7b3777f0ea -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occured during mailname update: Unable to restore a link with the Panel user. The specified user does not exist.



Error: mailname "email3@domain.com"
Execution of /opt/psa/admin/plib/api-cli/mail.php --update email3@domain.com -user-guid a681f7c5-d60f-3132-b857-a4cd3a3bfecb -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occured during mailname update: Unable to restore a link with the Panel user. The specified user does not exist.



Error: mailname "email4@domain.com"
Execution of /opt/psa/admin/plib/api-cli/mail.php --update email4@domain.com -user-guid e91e63a2-0f1b-13e3-b7d6-e77be997056b -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occured during mailname update: Unable to restore a link with the Panel user. The specified user does not exist.

 

[Ted Tucker]

Nobody has seen anything like this?

 

[cowenpa]

I too have the same issue - both on 10.4.4 Plesk

Need to migrate over to another server and got similar error on all the mail accounts - my guess would be something about the two mail systems not matching e.g. one on qmail and one on postfix - I did see another post which said about doing an sql query with the id and that showed was on source but not target but no follow up

Any ideas?

Paul

 

[ArtZ]

Happening here, too

I am having exactly the same problem. Tried to migrate one domain from a server running Plesk 10.4.4 to another server running Plesk 10.4.4.

-- Art Z.

 

[ArtZ]

Actually, it looks like the migration happened properly. The only problem was that the "Mail User" user role did not exist on the new server. This was a non-event because the Mail User role on the old server denied all access so simply not creating the users was equivalent.

-- Art Z.