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fshaw
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9/2/2007 12:15:48 AM
WebTech
Dear Frank Shaw,
Per our phone conversation, I investigated the problems with Plesk. The password you had set was incorrect. I have reset the password to what you have in this ticket for Plesk. You should now be able to access the plesk control panel.
EV 1 or the plant which server company
did this
To upgrade Plesk you will need to do following options. You will need to install the update to 7.5.6 because you’ re running 7.5.2 now. I have downloaded the install for Plesk 7.5.6 for you located on your desktop 'plesk_7.5.6+_build060421.14.exe.' All you need to do is double click on the icon and follow the instructions. You will need to reboot the server after you have finished the upgrade. Once the server is back online you then need to use the upgrade to Plesk 8.2. I have downloaded this upgraded to the desktop also 'plesk_8.2.0_build070705.17.exe.' This is the same thing double clock the icon and follows the intentions. You will need to reboot the server once again for the changes to take. If you need further assistance, please feel free to reopen this ticket.
Thank you
James A.
Technical Support Specialist
Theplanet.com
We are using version 7.5.2 current i am trying to use 'plesk_7.5.6+_build060421.14.exe which was downloaded to our server by plant read above!
We tryied to do the install and got the following !
Ok we tryed to do the install of the first one that was put on the desk top by your staff and here are the details and error message we got when we troed to do the install !
- Plesk does not upgrade to 7.5.6 from the current version 7.5.2 -
Get message " Another version of this product is already installed.
Installation of this version cannot continue.
To configure or remove the existing version of this product Use Add/Remove Programs on the Control Panel" . Is this the upgrade to Plesk 7.5.6
WHAT IS GOING ON PLEASE HELP !!
WebTech
Dear Frank Shaw,
Per our phone conversation, I investigated the problems with Plesk. The password you had set was incorrect. I have reset the password to what you have in this ticket for Plesk. You should now be able to access the plesk control panel.
EV 1 or the plant which server company
did this
To upgrade Plesk you will need to do following options. You will need to install the update to 7.5.6 because you’ re running 7.5.2 now. I have downloaded the install for Plesk 7.5.6 for you located on your desktop 'plesk_7.5.6+_build060421.14.exe.' All you need to do is double click on the icon and follow the instructions. You will need to reboot the server after you have finished the upgrade. Once the server is back online you then need to use the upgrade to Plesk 8.2. I have downloaded this upgraded to the desktop also 'plesk_8.2.0_build070705.17.exe.' This is the same thing double clock the icon and follows the intentions. You will need to reboot the server once again for the changes to take. If you need further assistance, please feel free to reopen this ticket.
Thank you
James A.
Technical Support Specialist
Theplanet.com
We are using version 7.5.2 current i am trying to use 'plesk_7.5.6+_build060421.14.exe which was downloaded to our server by plant read above!
We tryied to do the install and got the following !
Ok we tryed to do the install of the first one that was put on the desk top by your staff and here are the details and error message we got when we troed to do the install !
- Plesk does not upgrade to 7.5.6 from the current version 7.5.2 -
Get message " Another version of this product is already installed.
Installation of this version cannot continue.
To configure or remove the existing version of this product Use Add/Remove Programs on the Control Panel" . Is this the upgrade to Plesk 7.5.6
WHAT IS GOING ON PLEASE HELP !!
